SharpenCX experienced a major incident on August 29, 2025 affecting Inbound Voice, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound Voice
Update timeline
- investigating Aug 29, 2025, 03:27 PM UTC
Inbound numbers that route through a Logic+ are resulting in dead-air. We are currently investigating and working towards a resolution
- monitoring Aug 29, 2025, 03:40 PM UTC
We identified the root cause impacting inbound calls routed through Logic+ and have applied corrective measures. Calls are now completing successfully. We will continue to closely monitor the service to ensure full stability.
- resolved Aug 29, 2025, 03:57 PM UTC
The issue with inbound calls routed through Logic+ has been fully resolved. All services are operating normally.