ShareFile Outage History

ShareFile is up right now

ShareFile had 16 outages in the last 2 years totaling 116h 33m of downtime — averaging 0.7 incidents per month.

There were 16 ShareFile outages since September 12, 2025 totaling 116h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.sharefile.com

Minor September 9, 2026

ShareFile customers may experience delays of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts

Detected by Pingoru
Sep 09, 2026, 06:38 PM UTC
Resolved
Sep 09, 2026, 07:54 PM UTC
Duration
1h 16m
Affected: ShareFile®
Timeline · 3 updates
  1. investigating Sep 09, 2026, 06:38 PM UTC

    We have identified an issue affecting email delivery across ShareFile services. Customers may experience delays or non-delivery of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts.

  2. monitoring Sep 09, 2026, 07:44 PM UTC

    We have identified the issue affecting email delivery and have implemented a fix. We are monitoring the issue.

  3. resolved Sep 09, 2026, 07:54 PM UTC

    We've confirmed the fix and email delivery of transactional emails should be back to normal.

Read the full incident report →

Notice September 1, 2026

Automated workflow email notifications disabled

Detected by Pingoru
Sep 01, 2026, 05:33 PM UTC
Resolved
Sep 01, 2026, 05:34 PM UTC
Duration
55s
Affected: ShareFile®
Timeline · 3 updates
  1. investigating Aug 31, 2026, 10:56 PM UTC

    The ability to send emails through an automated workflow has been temporarily disabled. We will post an update when this functionality is restored.

  2. investigating Sep 01, 2026, 05:33 PM UTC

    The ability to send emails through an automated workflow has been been restored.

  3. resolved Sep 01, 2026, 05:34 PM UTC

    The ability to send emails through an automated workflow has been been restored.

Read the full incident report →

Notice July 10, 2026

ShareFile customers with Storage Zones Controllers are not operational at this time.

Detected by Pingoru
Jul 10, 2026, 04:12 PM UTC
Resolved
Jul 14, 2026, 03:06 PM UTC
Duration
3d 22h
Affected: ShareFile®
Timeline · 2 updates
  1. investigating Jul 10, 2026, 04:12 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 14, 2026, 03:06 PM UTC

    Storage Zones Controller customer access is currently being restored. Recovery instructions have been provided directly to account owners.

Read the full incident report →

Critical June 30, 2026

RightSignature / eSignature uploads are failing.

Detected by Pingoru
Jun 30, 2026, 09:53 AM UTC
Resolved
Jun 30, 2026, 12:40 PM UTC
Duration
2h 46m
Timeline · 7 updates
  1. investigating Jun 30, 2026, 09:53 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 30, 2026, 09:58 AM UTC

    **Identified** - The issue has been identified and a fix is being implemented.

  3. investigating Jun 30, 2026, 09:59 AM UTC

    A fix has been implemented and we are monitoring results.

  4. investigating Jun 30, 2026, 10:19 AM UTC

    The issue has been identified and a fix is being implemented.

  5. investigating Jun 30, 2026, 11:17 AM UTC

    A fix has been implemented and we are monitoring results.

  6. investigating Jun 30, 2026, 11:51 AM UTC

    This incident has been resolved.

  7. resolved Jun 30, 2026, 12:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 23, 2026

Some ShareFile customers may be experiencing issues with their ShareFile account

Detected by Pingoru
Jun 23, 2026, 02:37 PM UTC
Resolved
Jun 23, 2026, 05:15 PM UTC
Duration
2h 38m
Timeline · 5 updates
  1. investigating Jun 23, 2026, 02:37 PM UTC

    Some ShareFile customers may be experiencing issues with AI File Renaming and AI File Validation for Document Request Lists. We are investigating this issue and we will provide updates here as soon as available.

  2. investigating Jun 23, 2026, 02:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 23, 2026, 04:15 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 23, 2026, 04:27 PM UTC

    A fix has been implemented and we are monitoring results.

  5. resolved Jun 23, 2026, 05:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Some ShareFile users may be experiencing issues with uploads and downloads on their accounts

Detected by Pingoru
Mar 31, 2026, 07:47 PM UTC
Resolved
Mar 31, 2026, 10:06 PM UTC
Duration
2h 19m
Timeline · 2 updates
  1. investigating Mar 31, 2026, 07:47 PM UTC

    ShareFile customers may be experiencing issues with uploads and downloads. We are investigating this issue and we will provide updates here as soon as available.

  2. resolved Mar 31, 2026, 10:06 PM UTC

    The issue was specific to a single customer.

Read the full incident report →

Minor March 16, 2026

User may experience issue with creating Clients

Detected by Pingoru
Mar 16, 2026, 07:44 PM UTC
Resolved
Mar 16, 2026, 08:11 PM UTC
Duration
27m
Affected: ShareFile®
Timeline · 3 updates
  1. investigating Mar 16, 2026, 07:44 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 16, 2026, 08:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 16, 2026, 08:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 29, 2026

Customers can experience issues with left navigation menu and accessing solutions

Detected by Pingoru
Jan 29, 2026, 03:04 PM UTC
Resolved
Jan 29, 2026, 03:39 PM UTC
Duration
35m
Affected: ShareFile®
Timeline · 4 updates
  1. investigating Jan 29, 2026, 03:04 PM UTC

    We are currently investigating this issue.

  2. identified Jan 29, 2026, 03:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 29, 2026, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 29, 2026, 03:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 28, 2026

Customers may experience degraded experience while creating projects and engagements in Tax Solution

Detected by Pingoru
Jan 28, 2026, 01:15 AM UTC
Resolved
Jan 28, 2026, 01:42 AM UTC
Duration
27m
Affected: ShareFile®
Timeline · 3 updates
  1. investigating Jan 28, 2026, 01:15 AM UTC

    We are currently investigating this issue.

  2. identified Jan 28, 2026, 01:16 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 28, 2026, 01:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 20, 2025

ShareFile users in certain countries may experience issues generating TFA codes during login.

Detected by Pingoru
Nov 20, 2025, 07:46 AM UTC
Resolved
Nov 20, 2025, 10:57 AM UTC
Duration
3h 10m
Timeline · 4 updates
  1. investigating Nov 20, 2025, 07:46 AM UTC

    We are currently investigating this issue.

  2. monitoring Nov 20, 2025, 10:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Nov 20, 2025, 10:57 AM UTC

    We are currently investigating this issue.

  4. resolved Nov 20, 2025, 10:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 8, 2025

Some ShareFile customers may be experiencing issues with logging into their ShareFile account

Detected by Pingoru
Nov 08, 2025, 08:27 PM UTC
Resolved
Nov 08, 2025, 08:59 PM UTC
Duration
32m
Affected: ShareFile®
Timeline · 4 updates
  1. investigating Nov 08, 2025, 08:27 PM UTC

    Some ShareFile customers may be experiencing issues with being able to log into their accounts. We are investigating this issue and we will provide updates here as soon as available.

  2. monitoring Nov 08, 2025, 08:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Nov 08, 2025, 08:58 PM UTC

    We are currently investigating this issue.

  4. resolved Nov 08, 2025, 08:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

Some ShareFile customers may be experiencing latency in the application

Detected by Pingoru
Oct 20, 2025, 08:00 AM UTC
Resolved
Oct 20, 2025, 10:13 AM UTC
Duration
2h 13m
Timeline · 6 updates
  1. investigating Oct 20, 2025, 08:00 AM UTC

    We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

  2. investigating Oct 20, 2025, 09:03 AM UTC

    We are currently experiencing an outage affecting ShareFile due to multiple service disruptions on our cloud provider’s side. Our team is actively monitoring the situation and awaiting further updates from the provider.

  3. investigating Oct 20, 2025, 09:27 AM UTC

    ShareFile is now operational, and we are continuing to monitor its performance closely.

  4. monitoring Oct 20, 2025, 09:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Oct 20, 2025, 10:13 AM UTC

    We are currently investigating this issue.

  6. resolved Oct 20, 2025, 10:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 23, 2025

Some ShareFile customers may be experiencing issues with uploading files to cloud zones

Detected by Pingoru
Sep 23, 2025, 08:19 PM UTC
Resolved
Sep 23, 2025, 09:26 PM UTC
Duration
1h 7m
Affected: ShareFile®
Timeline · 7 updates
  1. investigating Sep 23, 2025, 08:19 PM UTC

    Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.

  2. investigating Sep 23, 2025, 08:42 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 23, 2025, 08:50 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 23, 2025, 09:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Sep 23, 2025, 09:16 PM UTC

    We are currently investigating this issue.

  6. monitoring Sep 23, 2025, 09:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Sep 23, 2025, 09:26 PM UTC

    This incident has been resolved.

Read the full incident report →