ShareFile Outage History

ShareFile degraded View live status →

ShareFile had 43 outages in the last 2 years totaling 183h 22m of downtime — averaging 1.8 incidents per month.

There were 43 ShareFile outages since September 10, 2024 totaling 183h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.sharefile.com

Minor August 31, 2026

Automated workflow email notifications disabled

Detected by Pingoru
Aug 31, 2026, 10:56 PM UTC
Resolved
Sep 01, 2026, 05:34 PM UTC
Duration
18h 37m
Affected: ShareFile®
Timeline · 3 updates
  1. investigating Aug 31, 2026, 10:56 PM UTC

    The ability to send emails through an automated workflow has been temporarily disabled. We will post an update when this functionality is restored.

  2. investigating Sep 01, 2026, 05:33 PM UTC

    The ability to send emails through an automated workflow has been been restored.

  3. resolved Sep 01, 2026, 05:34 PM UTC

    The ability to send emails through an automated workflow has been been restored.

Read the full incident report →

Notice July 10, 2026

ShareFile customers with Storage Zones Controllers are not operational at this time.

Detected by Pingoru
Jul 10, 2026, 04:12 PM UTC
Resolved
Jul 14, 2026, 03:06 PM UTC
Duration
3d 22h
Affected: ShareFile®
Timeline · 2 updates
  1. investigating Jul 10, 2026, 04:12 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 14, 2026, 03:06 PM UTC

    Storage Zones Controller customer access is currently being restored. Recovery instructions have been provided directly to account owners.

Read the full incident report →

Critical June 30, 2026

RightSignature / eSignature uploads are failing.

Detected by Pingoru
Jun 30, 2026, 09:53 AM UTC
Resolved
Jun 30, 2026, 12:40 PM UTC
Duration
2h 46m
Timeline · 7 updates
  1. investigating Jun 30, 2026, 09:53 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 30, 2026, 09:58 AM UTC

    **Identified** - The issue has been identified and a fix is being implemented.

  3. investigating Jun 30, 2026, 09:59 AM UTC

    A fix has been implemented and we are monitoring results.

  4. investigating Jun 30, 2026, 10:19 AM UTC

    The issue has been identified and a fix is being implemented.

  5. investigating Jun 30, 2026, 11:17 AM UTC

    A fix has been implemented and we are monitoring results.

  6. investigating Jun 30, 2026, 11:51 AM UTC

    This incident has been resolved.

  7. resolved Jun 30, 2026, 12:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 23, 2026

Some ShareFile customers may be experiencing issues with their ShareFile account

Detected by Pingoru
Jun 23, 2026, 02:37 PM UTC
Resolved
Jun 23, 2026, 05:15 PM UTC
Duration
2h 38m
Timeline · 5 updates
  1. investigating Jun 23, 2026, 02:37 PM UTC

    Some ShareFile customers may be experiencing issues with AI File Renaming and AI File Validation for Document Request Lists. We are investigating this issue and we will provide updates here as soon as available.

  2. investigating Jun 23, 2026, 02:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 23, 2026, 04:15 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 23, 2026, 04:27 PM UTC

    A fix has been implemented and we are monitoring results.

  5. resolved Jun 23, 2026, 05:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Some ShareFile users may be experiencing issues with uploads and downloads on their accounts

Detected by Pingoru
Mar 31, 2026, 07:47 PM UTC
Resolved
Mar 31, 2026, 10:06 PM UTC
Duration
2h 19m
Timeline · 2 updates
  1. investigating Mar 31, 2026, 07:47 PM UTC

    ShareFile customers may be experiencing issues with uploads and downloads. We are investigating this issue and we will provide updates here as soon as available.

  2. resolved Mar 31, 2026, 10:06 PM UTC

    The issue was specific to a single customer.

Read the full incident report →

Minor March 16, 2026

User may experience issue with creating Clients

Detected by Pingoru
Mar 16, 2026, 07:44 PM UTC
Resolved
Mar 16, 2026, 08:11 PM UTC
Duration
27m
Affected: ShareFile®
Timeline · 3 updates
  1. investigating Mar 16, 2026, 07:44 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 16, 2026, 08:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 16, 2026, 08:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 29, 2026

Customers can experience issues with left navigation menu and accessing solutions

Detected by Pingoru
Jan 29, 2026, 03:04 PM UTC
Resolved
Jan 29, 2026, 03:39 PM UTC
Duration
35m
Affected: ShareFile®
Timeline · 4 updates
  1. investigating Jan 29, 2026, 03:04 PM UTC

    We are currently investigating this issue.

  2. identified Jan 29, 2026, 03:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 29, 2026, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 29, 2026, 03:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 28, 2026

Customers may experience degraded experience while creating projects and engagements in Tax Solution

Detected by Pingoru
Jan 28, 2026, 01:15 AM UTC
Resolved
Jan 28, 2026, 01:42 AM UTC
Duration
27m
Affected: ShareFile®
Timeline · 3 updates
  1. investigating Jan 28, 2026, 01:15 AM UTC

    We are currently investigating this issue.

  2. identified Jan 28, 2026, 01:16 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 28, 2026, 01:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 20, 2025

ShareFile users in certain countries may experience issues generating TFA codes during login.

Detected by Pingoru
Nov 20, 2025, 07:46 AM UTC
Resolved
Nov 20, 2025, 10:57 AM UTC
Duration
3h 10m
Timeline · 4 updates
  1. investigating Nov 20, 2025, 07:46 AM UTC

    We are currently investigating this issue.

  2. monitoring Nov 20, 2025, 10:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Nov 20, 2025, 10:57 AM UTC

    We are currently investigating this issue.

  4. resolved Nov 20, 2025, 10:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 8, 2025

Some ShareFile customers may be experiencing issues with logging into their ShareFile account

Detected by Pingoru
Nov 08, 2025, 08:27 PM UTC
Resolved
Nov 08, 2025, 08:59 PM UTC
Duration
32m
Affected: ShareFile®
Timeline · 4 updates
  1. investigating Nov 08, 2025, 08:27 PM UTC

    Some ShareFile customers may be experiencing issues with being able to log into their accounts. We are investigating this issue and we will provide updates here as soon as available.

  2. monitoring Nov 08, 2025, 08:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Nov 08, 2025, 08:58 PM UTC

    We are currently investigating this issue.

  4. resolved Nov 08, 2025, 08:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

Some ShareFile customers may be experiencing latency in the application

Detected by Pingoru
Oct 20, 2025, 08:00 AM UTC
Resolved
Oct 20, 2025, 10:13 AM UTC
Duration
2h 13m
Timeline · 6 updates
  1. investigating Oct 20, 2025, 08:00 AM UTC

    We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

  2. investigating Oct 20, 2025, 09:03 AM UTC

    We are currently experiencing an outage affecting ShareFile due to multiple service disruptions on our cloud provider’s side. Our team is actively monitoring the situation and awaiting further updates from the provider.

  3. investigating Oct 20, 2025, 09:27 AM UTC

    ShareFile is now operational, and we are continuing to monitor its performance closely.

  4. monitoring Oct 20, 2025, 09:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Oct 20, 2025, 10:13 AM UTC

    We are currently investigating this issue.

  6. resolved Oct 20, 2025, 10:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 23, 2025

Some ShareFile customers may be experiencing issues with uploading files to cloud zones

Detected by Pingoru
Sep 23, 2025, 08:19 PM UTC
Resolved
Sep 23, 2025, 09:26 PM UTC
Duration
1h 7m
Affected: ShareFile®
Timeline · 7 updates
  1. investigating Sep 23, 2025, 08:19 PM UTC

    Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.

  2. investigating Sep 23, 2025, 08:42 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 23, 2025, 08:50 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 23, 2025, 09:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Sep 23, 2025, 09:16 PM UTC

    We are currently investigating this issue.

  6. monitoring Sep 23, 2025, 09:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Sep 23, 2025, 09:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 6, 2025

SF-Win: Users are unable to open the ShareFile application on Citrix VDA.

Detected by Pingoru
Aug 06, 2025, 10:04 AM UTC
Resolved
Aug 06, 2025, 10:16 AM UTC
Duration
12m
Affected: ShareFile®
Timeline · 4 updates
  1. investigating Aug 06, 2025, 10:04 AM UTC

    We are currently investigating this issue.

  2. identified Aug 06, 2025, 10:15 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 06, 2025, 10:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 06, 2025, 10:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 14, 2025

Performance degradation of ShareFile

Detected by Pingoru
Jul 14, 2025, 03:41 PM UTC
Resolved
Jul 15, 2025, 08:27 PM UTC
Duration
1d 4h
Affected: ShareFile®
Timeline · 5 updates
  1. investigating Jul 14, 2025, 03:41 PM UTC

    We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. Also, some customers are experiencing issues with login. We will provide updates here as soon as possible.

  2. investigating Jul 14, 2025, 06:03 PM UTC

    Experiencing the issues with login, performance and increased error rates. We are continuing to investigate this issue.

  3. investigating Jul 14, 2025, 08:18 PM UTC

    The team is continuing to investigate ShareFile performance issues and increased error rates. Another update will be provided as soon as available.

  4. monitoring Jul 14, 2025, 09:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 15, 2025, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 10, 2025

Some ShareFile customers may be experiencing issues with emails and notifications

Detected by Pingoru
Jul 10, 2025, 11:54 PM UTC
Resolved
Jul 11, 2025, 12:34 AM UTC
Duration
40m
Affected: ShareFile®
Timeline · 2 updates
  1. investigating Jul 10, 2025, 11:54 PM UTC

    Some ShareFile customers may be experiencing issues with emails and notifications. We are working on investigating the issue.

  2. resolved Jul 11, 2025, 12:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 8, 2025

Self Service Billing - Degraded experience

Detected by Pingoru
Jul 08, 2025, 03:28 PM UTC
Resolved
Jul 08, 2025, 05:01 PM UTC
Duration
1h 32m
Affected: ShareFile®
Timeline · 3 updates
  1. investigating Jul 08, 2025, 03:28 PM UTC

    We're currently experiencing intermittent issues with self-service billing changes in ShareFile. We are actively working to resolve it.

  2. monitoring Jul 08, 2025, 04:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 08, 2025, 05:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2025

Self Service Billing & Amendments - Degraded experience

Detected by Pingoru
Jun 10, 2025, 06:10 PM UTC
Resolved
Jun 11, 2025, 02:09 AM UTC
Duration
7h 58m
Affected: ShareFile®
Timeline · 2 updates
  1. investigating Jun 10, 2025, 06:10 PM UTC

    We're currently experiencing issues with self-service billing changes and amendments in ShareFile. We are actively working to resolve it.

  2. resolved Jun 11, 2025, 02:09 AM UTC

    The Incident has been resolved.

Read the full incident report →

Major June 10, 2025

Users are unable to send documents for signature due to auth failures

Detected by Pingoru
Jun 10, 2025, 01:01 AM UTC
Resolved
Jun 10, 2025, 02:30 AM UTC
Duration
1h 29m
Affected: ShareFile®
Timeline · 4 updates
  1. investigating Jun 10, 2025, 01:01 AM UTC

    We are currently investigating this issue.

  2. identified Jun 10, 2025, 01:51 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 10, 2025, 01:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2025, 05:48 AM UTC

    This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/

Read the full incident report →

Minor May 8, 2025

Some customers may experience issues logging in or using ShareFile

Detected by Pingoru
May 08, 2025, 01:23 AM UTC
Resolved
May 08, 2025, 06:23 AM UTC
Duration
4h 59m
Affected: ShareFile®
Timeline · 3 updates
  1. investigating May 08, 2025, 01:23 AM UTC

    The team has identified the issue and is working on a resolution.

  2. monitoring May 08, 2025, 02:30 AM UTC

    Login issue for some ShareFile customers is resolved now, We are monitoring the systems.

  3. resolved May 08, 2025, 06:23 AM UTC

    The issue has been resolved, and all systems are now fully operational.

Read the full incident report →

Minor May 7, 2025

ShareFile customers may be experiencing latency in the application

Detected by Pingoru
May 07, 2025, 07:22 PM UTC
Resolved
May 07, 2025, 08:00 PM UTC
Duration
38m
Affected: ShareFile®
Timeline · 3 updates
  1. investigating May 07, 2025, 07:22 PM UTC

    We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

  2. monitoring May 07, 2025, 07:54 PM UTC

    We are seeing better performance based on team efforts to resolve and are actively monitoring.

  3. resolved May 07, 2025, 08:00 PM UTC

    We have completed steps to restore stability to the customer experience with ShareFile web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/

Read the full incident report →

Major April 18, 2025

Issue accessing the Login Page

Detected by Pingoru
Apr 18, 2025, 01:29 AM UTC
Resolved
Apr 18, 2025, 01:59 AM UTC
Duration
30m
Timeline · 3 updates
  1. identified Apr 18, 2025, 01:29 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Apr 18, 2025, 01:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 18, 2025, 01:59 AM UTC

    This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.

Read the full incident report →

Minor April 10, 2025

BuyNow & Trial Conversion is currently experiencing technical issue while accepting Credit Cards payments

Detected by Pingoru
Apr 10, 2025, 05:30 PM UTC
Resolved
Apr 10, 2025, 08:11 PM UTC
Duration
2h 40m
Affected: ShareFile®
Timeline · 2 updates
  1. investigating Apr 10, 2025, 05:30 PM UTC

    BuyNow & Trial Conversion is currently experiencing technical issue while accepting Credit Cards payments

  2. resolved Apr 10, 2025, 08:11 PM UTC

    This incident has been resolved.

Read the full incident report →