ShareFile Outage History
ShareFile is up right nowPingoru has recorded 50 incidents for ShareFile: 16 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 5 of 720 (1%) |
| July 2026 | 1 | 95 of 744 (13%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 2 | 24 of 720 (3%) |
| October 2026 | 0 | 0 of 542 (0%) |
Incidents, newest first
Notice September 21, 2026 Some ShareFile customers may be experiencing issues with their ShareFile account 4h 59m ShareFile®
Started Sep 21, 2026, 09:45 PM UTC· resolved Sep 22, 2026, 02:45 AM UTC
- investigating Sep 21, 2026, 09:45 PM UTC
Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.
- resolved Sep 22, 2026, 02:45 AM UTC
This incident has been resolved.
Minor September 9, 2026 ShareFile customers may experience delays of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts 1h 16m ShareFile®
Started Sep 09, 2026, 06:38 PM UTC· resolved Sep 09, 2026, 07:54 PM UTC
- investigating Sep 09, 2026, 06:38 PM UTC
We have identified an issue affecting email delivery across ShareFile services. Customers may experience delays or non-delivery of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts.
- monitoring Sep 09, 2026, 07:44 PM UTC
We have identified the issue affecting email delivery and have implemented a fix. We are monitoring the issue.
- resolved Sep 09, 2026, 07:54 PM UTC
We've confirmed the fix and email delivery of transactional emails should be back to normal.
Notice August 31, 2026 Automated workflow email notifications disabled 18h 37m ShareFile®
Started Aug 31, 2026, 10:56 PM UTC· resolved Sep 01, 2026, 05:34 PM UTC
- investigating Aug 31, 2026, 10:56 PM UTC
The ability to send emails through an automated workflow has been temporarily disabled. We will post an update when this functionality is restored.
- investigating Sep 01, 2026, 05:33 PM UTC
The ability to send emails through an automated workflow has been been restored.
- resolved Sep 01, 2026, 05:34 PM UTC
The ability to send emails through an automated workflow has been been restored.
Notice July 10, 2026 ShareFile customers with Storage Zones Controllers are not operational at this time. 3d 22h ShareFile®
Started Jul 10, 2026, 04:12 PM UTC· resolved Jul 14, 2026, 03:06 PM UTC
- investigating Jul 10, 2026, 04:12 PM UTC
We are currently investigating this issue.
- resolved Jul 14, 2026, 03:06 PM UTC
Storage Zones Controller customer access is currently being restored. Recovery instructions have been provided directly to account owners.
Critical June 30, 2026 RightSignature / eSignature uploads are failing. 2h 46m
Started Jun 30, 2026, 09:53 AM UTC· resolved Jun 30, 2026, 12:40 PM UTC
- investigating Jun 30, 2026, 09:53 AM UTC
We are currently investigating this issue.
- investigating Jun 30, 2026, 09:58 AM UTC
**Identified** - The issue has been identified and a fix is being implemented.
- investigating Jun 30, 2026, 09:59 AM UTC
A fix has been implemented and we are monitoring results.
- investigating Jun 30, 2026, 10:19 AM UTC
The issue has been identified and a fix is being implemented.
- investigating Jun 30, 2026, 11:17 AM UTC
A fix has been implemented and we are monitoring results.
- investigating Jun 30, 2026, 11:51 AM UTC
This incident has been resolved.
- resolved Jun 30, 2026, 12:40 PM UTC
This incident has been resolved.
Minor April 22, 2026 BuyNow, Trial Conversion & SelfService-Billing is currently experiencing technical issue while accepting Credit Cards payments 2h 26m ShareFile®
Started Apr 22, 2026, 08:36 PM UTC· resolved Apr 22, 2026, 11:02 PM UTC
- investigating Apr 22, 2026, 08:36 PM UTC
We are currently investigating this issue.
- resolved Apr 22, 2026, 11:02 PM UTC
This incident has been resolved.
Minor March 31, 2026 Some ShareFile users may be experiencing issues with uploads and downloads on their accounts 2h 19m
Started Mar 31, 2026, 07:47 PM UTC· resolved Mar 31, 2026, 10:06 PM UTC
- investigating Mar 31, 2026, 07:47 PM UTC
ShareFile customers may be experiencing issues with uploads and downloads. We are investigating this issue and we will provide updates here as soon as available.
- resolved Mar 31, 2026, 10:06 PM UTC
The issue was specific to a single customer.
Minor March 16, 2026 User may experience issue with creating Clients 27m ShareFile®
Started Mar 16, 2026, 07:44 PM UTC· resolved Mar 16, 2026, 08:11 PM UTC
- investigating Mar 16, 2026, 07:44 PM UTC
We are currently investigating this issue.
- monitoring Mar 16, 2026, 08:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 16, 2026, 08:11 PM UTC
This incident has been resolved.
Minor January 29, 2026 Customers can experience issues with left navigation menu and accessing solutions 35m ShareFile®
Started Jan 29, 2026, 03:04 PM UTC· resolved Jan 29, 2026, 03:39 PM UTC
- investigating Jan 29, 2026, 03:04 PM UTC
We are currently investigating this issue.
- identified Jan 29, 2026, 03:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 29, 2026, 03:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 29, 2026, 03:39 PM UTC
This incident has been resolved.
Minor January 28, 2026 Customers may experience degraded experience while creating projects and engagements in Tax Solution 27m ShareFile®
Started Jan 28, 2026, 01:15 AM UTC· resolved Jan 28, 2026, 01:42 AM UTC
- investigating Jan 28, 2026, 01:15 AM UTC
We are currently investigating this issue.
- identified Jan 28, 2026, 01:16 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 28, 2026, 01:42 AM UTC
This incident has been resolved.
Notice January 15, 2026 Users using SSO were not able to login –
Started Jan 15, 2026, 07:20 PM UTC· resolved Jan 15, 2026, 07:20 PM UTC
- resolved Jan 15, 2026, 08:05 PM UTC
Issue is resolved.
Notice November 20, 2025 ShareFile users in certain countries may experience issues generating TFA codes during login. 3h 10m
Started Nov 20, 2025, 07:46 AM UTC· resolved Nov 20, 2025, 10:57 AM UTC
- investigating Nov 20, 2025, 07:46 AM UTC
We are currently investigating this issue.
- monitoring Nov 20, 2025, 10:54 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Nov 20, 2025, 10:57 AM UTC
We are currently investigating this issue.
- resolved Nov 20, 2025, 10:57 AM UTC
This incident has been resolved.
Notice November 19, 2025 Some ShareFile customers may be experiencing issues with login 1h 37m ShareFile®
Started Nov 19, 2025, 01:26 PM UTC· resolved Nov 19, 2025, 03:04 PM UTC
- investigating Nov 19, 2025, 01:26 PM UTC
Some ShareFile customers may be experiencing issues with login into ShareFile. We are investigating this issue and we will provide updates here as soon as available.
- investigating Nov 19, 2025, 02:13 PM UTC
We’re currently experiencing an issue where some users may see an error stating “Unable to get login information.” Our team is working to resolve this as quickly as possible. Please try again after some time. Thank you for your patience!
- identified Nov 19, 2025, 02:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 19, 2025, 02:46 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Nov 19, 2025, 02:47 PM UTC
We are currently investigating this issue.
- monitoring Nov 19, 2025, 02:48 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Nov 19, 2025, 03:03 PM UTC
We are currently investigating this issue.
- resolved Nov 19, 2025, 03:04 PM UTC
This incident has been resolved.
- postmortem Dec 08, 2025, 02:29 PM UTC
**Summary of Impact** On November 19, 2025, between approximately 9:00 AM and 10:36 AM UTC, some ShareFile customers experienced issues logging in to the service. The incident resulted in a partial login outage, primarily affecting users in the EU region, with intermittent impact in other regions. **Root Cause** The incident was triggered by an unusually high volume of SMS-based MFA requests that overwhelmed the ShareFile login service. This surge in MFA traffic caused resource exhaustion in backend systems responsible for authentication, leading to login failures. Temporary configuration limits and capacity constraints contributed to the inability to process requests efficiently during the peak. **Mitigation** The operations and engineering teams responded by: * Enforcing further restrictions and rate limits for SMS-based MFA to prevent excessive requests. * Modifying backend system configurations to handle higher login volumes. Once these actions were completed, normal login functionality was restored. **Next Steps** To prevent recurrence, ShareFile will: * Continue to refine and enforce limits on SMS-based MFA requests. * Strengthen monitoring and detection of excessive MFA activity targeting authentication systems. We apologize for any inconvenience this incident may have caused. For ongoing updates and incident history, please visit the ShareFile Status Page.
Notice November 8, 2025 Some ShareFile customers may be experiencing issues with logging into their ShareFile account 32m ShareFile®
Started Nov 08, 2025, 08:27 PM UTC· resolved Nov 08, 2025, 08:59 PM UTC
- investigating Nov 08, 2025, 08:27 PM UTC
Some ShareFile customers may be experiencing issues with being able to log into their accounts. We are investigating this issue and we will provide updates here as soon as available.
- monitoring Nov 08, 2025, 08:44 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Nov 08, 2025, 08:58 PM UTC
We are currently investigating this issue.
- resolved Nov 08, 2025, 08:59 PM UTC
This incident has been resolved.
Critical October 20, 2025 Some ShareFile customers may be experiencing latency in the application 2h 13m
Started Oct 20, 2025, 08:00 AM UTC· resolved Oct 20, 2025, 10:13 AM UTC
- investigating Oct 20, 2025, 08:00 AM UTC
We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.
- investigating Oct 20, 2025, 09:03 AM UTC
We are currently experiencing an outage affecting ShareFile due to multiple service disruptions on our cloud provider’s side. Our team is actively monitoring the situation and awaiting further updates from the provider.
- investigating Oct 20, 2025, 09:27 AM UTC
ShareFile is now operational, and we are continuing to monitor its performance closely.
- monitoring Oct 20, 2025, 09:47 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Oct 20, 2025, 10:13 AM UTC
We are currently investigating this issue.
- resolved Oct 20, 2025, 10:13 AM UTC
This incident has been resolved.
Notice September 23, 2025 Some ShareFile customers may be experiencing issues with uploading files to cloud zones 1h 7m ShareFile®
Started Sep 23, 2025, 08:19 PM UTC· resolved Sep 23, 2025, 09:26 PM UTC
- investigating Sep 23, 2025, 08:19 PM UTC
Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.
- investigating Sep 23, 2025, 08:42 PM UTC
We are continuing to investigate this issue.
- identified Sep 23, 2025, 08:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 23, 2025, 09:08 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Sep 23, 2025, 09:16 PM UTC
We are currently investigating this issue.
- monitoring Sep 23, 2025, 09:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2025, 09:26 PM UTC
This incident has been resolved.
Major August 6, 2025 SF-Win: Users are unable to open the ShareFile application on Citrix VDA. 12m ShareFile®
Started Aug 06, 2025, 10:04 AM UTC· resolved Aug 06, 2025, 10:16 AM UTC
- investigating Aug 06, 2025, 10:04 AM UTC
We are currently investigating this issue.
- identified Aug 06, 2025, 10:15 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 06, 2025, 10:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2025, 10:16 AM UTC
This incident has been resolved.
Major July 14, 2025 Performance degradation of ShareFile 1d 4h ShareFile®
Started Jul 14, 2025, 03:41 PM UTC· resolved Jul 15, 2025, 08:27 PM UTC
- investigating Jul 14, 2025, 03:41 PM UTC
We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. Also, some customers are experiencing issues with login. We will provide updates here as soon as possible.
- investigating Jul 14, 2025, 06:03 PM UTC
Experiencing the issues with login, performance and increased error rates. We are continuing to investigate this issue.
- investigating Jul 14, 2025, 08:18 PM UTC
The team is continuing to investigate ShareFile performance issues and increased error rates. Another update will be provided as soon as available.
- monitoring Jul 14, 2025, 09:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2025, 08:27 PM UTC
This incident has been resolved.
Minor July 10, 2025 Some ShareFile customers may be experiencing issues with emails and notifications 40m ShareFile®
Started Jul 10, 2025, 11:54 PM UTC· resolved Jul 11, 2025, 12:34 AM UTC
- investigating Jul 10, 2025, 11:54 PM UTC
Some ShareFile customers may be experiencing issues with emails and notifications. We are working on investigating the issue.
- resolved Jul 11, 2025, 12:34 AM UTC
This incident has been resolved.
Minor July 8, 2025 Self Service Billing - Degraded experience 1h 32m ShareFile®
Started Jul 08, 2025, 03:28 PM UTC· resolved Jul 08, 2025, 05:01 PM UTC
- investigating Jul 08, 2025, 03:28 PM UTC
We're currently experiencing intermittent issues with self-service billing changes in ShareFile. We are actively working to resolve it.
- monitoring Jul 08, 2025, 04:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 08, 2025, 05:01 PM UTC
This incident has been resolved.
Minor June 10, 2025 Self Service Billing & Amendments - Degraded experience 7h 58m ShareFile®
Started Jun 10, 2025, 06:10 PM UTC· resolved Jun 11, 2025, 02:09 AM UTC
- investigating Jun 10, 2025, 06:10 PM UTC
We're currently experiencing issues with self-service billing changes and amendments in ShareFile. We are actively working to resolve it.
- resolved Jun 11, 2025, 02:09 AM UTC
The Incident has been resolved.
Major June 10, 2025 Users are unable to send documents for signature due to auth failures 1h 29m ShareFile®
Started Jun 10, 2025, 01:01 AM UTC· resolved Jun 10, 2025, 02:30 AM UTC
- investigating Jun 10, 2025, 01:01 AM UTC
We are currently investigating this issue.
- identified Jun 10, 2025, 01:51 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 10, 2025, 01:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2025, 05:48 AM UTC
This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/
Minor May 8, 2025 Some customers may experience issues logging in or using ShareFile 4h 59m ShareFile®
Started May 08, 2025, 01:23 AM UTC· resolved May 08, 2025, 06:23 AM UTC
- investigating May 08, 2025, 01:23 AM UTC
The team has identified the issue and is working on a resolution.
- monitoring May 08, 2025, 02:30 AM UTC
Login issue for some ShareFile customers is resolved now, We are monitoring the systems.
- resolved May 08, 2025, 06:23 AM UTC
The issue has been resolved, and all systems are now fully operational.
Minor May 7, 2025 ShareFile customers may be experiencing latency in the application 38m ShareFile®
Started May 07, 2025, 07:22 PM UTC· resolved May 07, 2025, 08:00 PM UTC
- investigating May 07, 2025, 07:22 PM UTC
We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.
- monitoring May 07, 2025, 07:54 PM UTC
We are seeing better performance based on team efforts to resolve and are actively monitoring.
- resolved May 07, 2025, 08:00 PM UTC
We have completed steps to restore stability to the customer experience with ShareFile web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/
Major April 18, 2025 Issue accessing the Login Page 30m
Started Apr 18, 2025, 01:29 AM UTC· resolved Apr 18, 2025, 01:59 AM UTC
- identified Apr 18, 2025, 01:29 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 18, 2025, 01:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 18, 2025, 01:59 AM UTC
This incident has been resolved. If you are still experiencing any issues, please let us know via support using this link https://support.sharefile.com/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.