Shakepay incident

Bitcoin and Ethereum Cashouts Delayed

Minor Resolved View vendor source →

Shakepay experienced a minor incident on October 31, 2025 affecting Bitcoin cashouts and Ethereum cashouts, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 02:42 PM UTC
Resolved
Oct 31, 2025, 03:24 PM UTC
Duration
41m
Detected by Pingoru
Oct 31, 2025, 02:42 PM UTC

Affected components

Bitcoin cashoutsEthereum cashouts

Update timeline

  1. investigating Oct 31, 2025, 02:42 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 31, 2025, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 31, 2025, 03:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 31, 2025, 03:24 PM UTC

    This incident has been resolved.