Seven Senders incident

Royal Mail / Intersoft Label API – Ongoing Issues with Label Creation

Major Resolved View vendor source →

Seven Senders experienced a major incident on September 16, 2025 affecting Royal Mail / Intersoft GB, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 01:21 PM UTC
Resolved
Sep 16, 2025, 01:44 PM UTC
Duration
22m
Detected by Pingoru
Sep 16, 2025, 01:21 PM UTC

Affected components

Royal Mail / Intersoft GB

Update timeline

  1. investigating Sep 16, 2025, 01:21 PM UTC

    We are currently experiencing issues with generating Royal Mail labels via the Seven Senders Label Service. Our team is actively investigating the matter to identify the root cause and will provide updates as soon as we have more information.

  2. resolved Sep 16, 2025, 01:44 PM UTC

    Royal Mail labels can be created as usual again. The issue was caused by a database problem, which was quickly resolved with an update after the root cause was identified.