Seven Senders incident

Shipping labels partially unavailable due to service suppliers

Major Resolved View vendor source →

Seven Senders experienced a major incident on November 18, 2025 affecting Label Service - General, lasting 5h 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:47 PM UTC
Resolved
Nov 18, 2025, 06:02 PM UTC
Duration
5h 14m
Detected by Pingoru
Nov 18, 2025, 12:47 PM UTC

Affected components

Label Service - General

Update timeline

  1. investigating Nov 18, 2025, 12:47 PM UTC

    You may experience intermittent errors when attempting to generate labels due to an upstream issue with Cloudflare. We are working closely with our partners to restore full stability immediately. We sincerely apologize for the interruption.

  2. identified Nov 18, 2025, 02:09 PM UTC

    It has been reported that Cloudflare has identified the root cause of the issue and is working to restore services.

  3. monitoring Nov 18, 2025, 04:43 PM UTC

    Since 16:30, we have not observed any missing label requests related to the issue described. We will continue to monitor the situation closely.

  4. resolved Nov 18, 2025, 06:02 PM UTC

    This incident has been resolved.