Seven Senders incident
Shipping labels partially unavailable due to service suppliers
Resolved after 5 hours 14 minutes, affecting Label Service - General, on November 18, 2025.
Since 16:30, we have not observed any missing label requests related to the issue described. We will continue to monitor the situation closely.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:47 PM UTC
You may experience intermittent errors when attempting to generate labels due to an upstream issue with Cloudflare. We are working closely with our partners to restore full stability immediately. We sincerely apologize for the interruption.
- identified Nov 18, 2025, 02:09 PM UTC
It has been reported that Cloudflare has identified the root cause of the issue and is working to restore services.
- monitoring Nov 18, 2025, 04:43 PM UTC
Since 16:30, we have not observed any missing label requests related to the issue described. We will continue to monitor the situation closely.
- resolved Nov 18, 2025, 06:02 PM UTC
This incident has been resolved.
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