Seven Senders Outage History

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Seven Senders had 47 outages in the last 2 years totaling 54h 5m of downtime — averaging 1.9 incidents per month.

There were 47 Seven Senders outages since June 20, 2024 totaling 54h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sevensenders.com

Notice April 7, 2025

SDA Posteitaliane - Creation of labels not possible due to issues of the carriers API (or timeouts)

Detected by Pingoru
Apr 07, 2025, 11:10 AM UTC
Resolved
Apr 07, 2025, 02:30 PM UTC
Duration
3h 20m
Affected: SDAposteitaliane IT
Timeline · 2 updates
  1. investigating Apr 07, 2025, 11:10 AM UTC

    Dear customer, we are currently facing issues with the API of SDA/Posteitaliane. Therefore we are not able to create labels for the carrier SDA Posteitaliane. We already reached out to the carrier and waiting for them to resolve the issue. We apologize for the inconvenience on behalf of SDA Posteitaliane! Please note this only affects the API connection of the carrier SDA Posteitaliane. The offline integration of SDA Posteitaliane as well as all other carriers are up and running!

  2. resolved Apr 07, 2025, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 24, 2025

Portal Analytics currently unavailable

Detected by Pingoru
Mar 24, 2025, 08:04 AM UTC
Resolved
Mar 24, 2025, 05:44 PM UTC
Duration
9h 39m
Affected: Seven Senders Portal
Timeline · 4 updates
  1. investigating Mar 24, 2025, 08:04 AM UTC

    We are currently facing an issue with our analytics in the Seven Senders portal. We are actively working on resolving the issue with the highest priority.

  2. identified Mar 24, 2025, 01:15 PM UTC

    The issue has been identified and is caused by the external provider. The fix is being implemented.

  3. monitoring Mar 24, 2025, 05:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 24, 2025, 05:44 PM UTC

    User access to Seven Senders Analytics was temporarily unavailable due to an incident with our service provider, Google. We’re happy to inform you that the issue has been resolved, and full access restored. We sincerely apologize for the inconvenience this may have caused, and thank you for your patience and understanding.

Read the full incident report →

Minor March 17, 2025

Partial Outage: Delays in DPD PL Label Requests

Detected by Pingoru
Mar 17, 2025, 09:14 AM UTC
Resolved
Mar 17, 2025, 09:40 AM UTC
Duration
25m
Timeline · 2 updates
  1. investigating Mar 17, 2025, 09:14 AM UTC

    We are currently experiencing slow response times from DPD for the carrier DPD PL, causing partial outages when requesting DPD PL labels. We have already reached out to the carrier and will provide an update as soon as the issue is fully resolved. On behalf of the carrier, we sincerely apologize for any inconvenience caused and appreciate your patience.

  2. resolved Mar 17, 2025, 09:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 3, 2025

DPD AT Service Interruption: 06:10– 09:20 - Shipping labels unavailable due to Routing issue

Detected by Pingoru
Mar 03, 2025, 08:42 AM UTC
Resolved
Mar 03, 2025, 08:42 AM UTC
Duration
—
Affected: DPD AT
Timeline · 1 update
  1. resolved Mar 03, 2025, 08:42 AM UTC

    Today, on March 3rd, between 06:10 and 09:20, we encountered an issue with DPD AT routing that disrupted label creation. The problem has since been resolved, and we sincerely apologize for any inconvenience this may have caused.

Read the full incident report →

Notice January 28, 2025

Seven Senders Label API - Service intrerruption: 11:26:31 – 11:31:59

Detected by Pingoru
Jan 28, 2025, 11:35 AM UTC
Resolved
Jan 28, 2025, 11:35 AM UTC
Duration
—
Affected: Label Service - General
Timeline · 1 update
  1. resolved Jan 28, 2025, 11:35 AM UTC

    Today, the Seven Senders Label API experienced an outage from 11:26:31 to 11:31:59 due to a planned infrastructure update. During the deployment process, an unexpected issue arose. Upon identifying the problem, we promptly reverted to the previous stable version to restore service. We are conducting a thorough investigation to understand the root cause and implement measures to prevent similar incidents in the future. We apologize for any inconvenience this may have caused and appreciate your understanding

Read the full incident report →

Notice January 23, 2025

Post AT Return Labels unavailable due to Post AT API issues

Detected by Pingoru
Jan 23, 2025, 11:15 AM UTC
Resolved
Jan 23, 2025, 11:15 AM UTC
Duration
—
Affected: Post AT
Timeline · 1 update
  1. resolved Jan 23, 2025, 11:15 AM UTC

    We want to inform you that between 11:08 and 11:42, we encountered an issue with the Post AT carrier's API. This technical problem on the carrier's end temporarily disrupted the creation of return labels. The API has been stable since 11:42, and normal service has resumed. On behalf of Post AT, we sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Read the full incident report →

Critical January 10, 2025

DNS Resolution problem

Detected by Pingoru
Jan 10, 2025, 12:32 PM UTC
Resolved
Jan 10, 2025, 04:23 PM UTC
Duration
3h 50m
Affected: APISeven Senders PortalReturns PortalPartner InterfaceTransportation Portal
Timeline · 7 updates
  1. monitoring Jan 10, 2025, 12:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. monitoring Jan 10, 2025, 12:34 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Jan 10, 2025, 12:59 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jan 10, 2025, 01:00 PM UTC

    The DNS records have been fixed. The API should be accessible. If you are still experiencing issues connecting to Seven Senders API, please flush your DNS cache.

  5. monitoring Jan 10, 2025, 01:11 PM UTC

    Revision: all public domains might be affected

  6. monitoring Jan 10, 2025, 02:27 PM UTC

    We have confirmed all systems operational. The outage itself lasted 5 minutes. Still monitoring for potential issues and repercussions. Closing the incident soon.

  7. resolved Jan 10, 2025, 04:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 7, 2025

Inpost PL Label Creation: Connection Error starting 07.01.2025 09:30 am CET

Detected by Pingoru
Jan 07, 2025, 09:13 AM UTC
Resolved
Jan 07, 2025, 10:03 AM UTC
Duration
50m
Affected: InPost PL
Timeline · 2 updates
  1. investigating Jan 07, 2025, 09:13 AM UTC

    Dear Customer, We are currently experiencing problems with the API of the carrier Inpost PL since 09:30am(CET) . As a result, label creation is currently irregular. We have already contacted the carrier. They are aware of the problem and are currently working on a solution. On behalf of Inpost PL, we apologize for any inconvenience this may cause. Kind regards 7Senders Team

  2. resolved Jan 07, 2025, 10:03 AM UTC

    Dear Customer, We have just been informed by the carrier that the problem should have been resolved and all label services are working as expected. Kind regards 7Sender

Read the full incident report →

Notice December 18, 2024

DPD FR Labels unavailable due to DPD FR API issues

Detected by Pingoru
Dec 18, 2024, 03:04 PM UTC
Resolved
Dec 18, 2024, 03:04 PM UTC
Duration
—
Affected: DPD FR
Timeline · 1 update
  1. resolved Dec 18, 2024, 03:04 PM UTC

    We experienced an issue with the API of the carrier DPD FR from 13:45 to 14:15 due to an anomaly on a cluster. This caused disruptions to label creation, and the affected customers have already been informed. The issue has since been resolved. On behalf of the carrier, we sincerely apologize for any inconvenience this may have caused.

Read the full incident report →

Notice December 2, 2024

Ceska Posta Label Creation: Facing issues starting 02.12.2024 1:22 pm CET

Detected by Pingoru
Dec 02, 2024, 12:56 PM UTC
Resolved
Dec 02, 2024, 01:37 PM UTC
Duration
41m
Affected: Ceska Posta CZ
Timeline · 2 updates
  1. investigating Dec 02, 2024, 12:56 PM UTC

    Dear customer, unfortunately we are currently facing issues with the API of the carrier Ceska Posta again. Therefore we are not able to create labels for the carrier Ceska Posta. We already reached out to the carrier and waiting for them to resolve the issue. Please note, all other carriers are up and running! On behalf of Ceska Posta, we apologize for any inconvenience this may cause.

  2. resolved Dec 02, 2024, 01:37 PM UTC

    The incident has been resolved and the label creation has been working without any issues since 30 minutes now. We are still waiting for an official update from the carrier and will proactively reach out to affected parties as soon as further information becomes available. Once me we want to apologize on behalf of the carrier Ceska Posta.

Read the full incident report →

Critical November 26, 2024

Ceska Posta Label Creation: Facing issues starting 26.11.2024 20:32 pm CET

Detected by Pingoru
Nov 26, 2024, 07:53 PM UTC
Resolved
Nov 26, 2024, 08:33 PM UTC
Duration
39m
Affected: Ceska Posta CZ
Timeline · 3 updates
  1. investigating Nov 26, 2024, 07:53 PM UTC

    Dear customer, unfortunately we are currently facing issues with the API of the carrier Ceska Posta again. Therefore we are not able to create labels for the carrier Ceska Posta. We already reached out to the carrier and waiting for them to resolve the issue. Please note, all other carriers are up and running! On behalf of Ceska Posta, we apologize for any inconvenience this may cause.

  2. monitoring Nov 26, 2024, 08:19 PM UTC

    The label creation seems to work again since 21:02 CET. We are further monitoring the label creation and waiting for a statement of the carrier.

  3. resolved Nov 26, 2024, 08:33 PM UTC

    The incident has been resolved and the label creation has been working without any issues since 30 minutes now. We are still waiting for an official update from the carrier and will proactively reach out to affected parties as soon as further information becomes available. Once me we want to apologize on behalf of the carrier Ceska Posta.

Read the full incident report →

Critical November 25, 2024

Ceska Posta Label Creation: Facing issues starting 25.11.2024 13:44 CET

Detected by Pingoru
Nov 25, 2024, 12:59 PM UTC
Resolved
Nov 25, 2024, 04:11 PM UTC
Duration
3h 12m
Affected: Ceska Posta CZ
Timeline · 3 updates
  1. investigating Nov 25, 2024, 12:59 PM UTC

    Dear customer, We are currently facing issues with the API of the carrier Ceska Posta. Therefore we are not able to create labels for the carrier Ceska Posta. We already reached out to the carrier and waiting for them to resolve the issue. Please note, all other carriers are up and running! On behalf of Ceska Posta, we apologize for any inconvenience this may cause.

  2. monitoring Nov 25, 2024, 01:33 PM UTC

    The label creation seems to work again since 14:16 CET. However, we are further monitoring the label creation and waiting for a statement of the carrier.

  3. resolved Nov 25, 2024, 04:11 PM UTC

    The incident has been resolved, and label creation has been functioning correctly since 14:16. The root cause was identified as a server issue on the carrier's side. We are currently awaiting a detailed update from the carrier and will proactively reach out to affected parties as soon as further information becomes available. On behalf of Česká Pošta, we sincerely apologize for any inconvenience this may have caused.

Read the full incident report →

Critical November 19, 2024

Evri UK Label Creation: Facing issues starting 19.11.2024 at approx. 7 am CET

Detected by Pingoru
Nov 19, 2024, 08:29 AM UTC
Resolved
Nov 19, 2024, 02:19 PM UTC
Duration
5h 49m
Affected: Evri UK
Timeline · 4 updates
  1. identified Nov 19, 2024, 08:29 AM UTC

    Dear customer, we are currently facing issues with the API of the carrier Evri UK. Therefore we are not able to create labels for the carrier Evri UK. We already reached out to the carrier. The carrier is aware of the issue and currently working on solving the problem. Please note, that all other carriers are up and running! On behalf of Evri UK, we apologize for any inconvenience this may cause.

  2. identified Nov 19, 2024, 09:01 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 19, 2024, 10:33 AM UTC

    A fix has been implemented by the carrier Evri UK and we are monitoring the creation of labels.

  4. resolved Nov 19, 2024, 02:19 PM UTC

    We've monitored the successful label creation over the past couple of hours. The incident is officially closed as well by the carrier Evri UK stating that the underlying problem was caused by an authentication issue. For the label generation via the Evri UK API the carrier uses a configuration file holding all authentication information. This file was corrupted after a new configuration of a new client was added and the authentication of their clients and therefore the label creation wasn't working. In order to prevent this issue from happening in the future, Evri UK took several measurements, mainly focussing on ensuring the identification of any incorrect text characters before the configuration file is changed and uploaded. Once again on behalf of Evri UK we apologize for any inconvenience caused.

Read the full incident report →

Critical October 8, 2024

Label Service - Certain carriers unavailable

Detected by Pingoru
Oct 08, 2024, 02:14 PM UTC
Resolved
Oct 08, 2024, 02:38 PM UTC
Duration
24m
Affected: Colissimo FRDHL GBDPD ATPost ATPost CHPOST NL
Timeline · 2 updates
  1. investigating Oct 08, 2024, 02:14 PM UTC

    We are currently facing issues with the label creation for the following carriers only: DPD AT, Post CH, Post AT, Post NL, Colissimo FR, DHL GB. We identified the issue and currently taking a fix live.

  2. resolved Oct 08, 2024, 02:38 PM UTC

    We identified and resolved the issue - the label service is fully operational again. We apologize for the inconvenience this may have caused!

Read the full incident report →

Critical September 18, 2024

7S Return Portal Temporarily Unavailable

Detected by Pingoru
Sep 18, 2024, 09:50 AM UTC
Resolved
Sep 18, 2024, 11:04 AM UTC
Duration
1h 13m
Affected: Returns Portal
Timeline · 2 updates
  1. investigating Sep 18, 2024, 09:50 AM UTC

    We are currently experiencing a technical issue that is preventing access to the return portal. Our team is addressing the problem with the highest priority.

  2. resolved Sep 18, 2024, 11:04 AM UTC

    Following yesterday's Kubernetes and Network Upgrade, the Return Portal API server encountered issues with DNS resolution/communication, causing this outage. After manually restarting the servers today, the service was fully restored after some time To prevent future occurrences, we're evaluating the best approach. Currently, extending the /health application feature to validate all critical communications seems to be the most effective solution. This will enable Kubernetes to automatically restart the application and trigger a PagerDuty incident for immediate action

Read the full incident report →

Minor August 29, 2024

DPD France label creation problem

Detected by Pingoru
Aug 29, 2024, 11:04 AM UTC
Resolved
Aug 29, 2024, 11:17 AM UTC
Duration
13m
Affected: DPD FR
Timeline · 2 updates
  1. investigating Aug 29, 2024, 11:04 AM UTC

    We are experiencing issues with one of our carriers, we are investigating this issue now.

  2. resolved Aug 29, 2024, 11:17 AM UTC

    This incident has been resolved

Read the full incident report →

Critical August 26, 2024

Correos API down

Detected by Pingoru
Aug 26, 2024, 08:47 AM UTC
Resolved
Aug 26, 2024, 11:30 AM UTC
Duration
2h 42m
Affected: Correos ES
Timeline · 3 updates
  1. investigating Aug 26, 2024, 08:47 AM UTC

    Dear customers, currently the API of Correos-ES is unavailable. Therefore we are not able to create return labels for the carrier Correos-ES. We already reached out to the carrier and waiting for them to resolve the issue. We apologize for the inconvenience on behalf of Correos-ES! Please note this only affects Correos-ES. All other carriers are up and running!

  2. identified Aug 26, 2024, 08:52 AM UTC

    The technical department of Correos-ES identified an incident and is looking into it.

  3. resolved Aug 26, 2024, 11:30 AM UTC

    This incident has been resolved by Correos-ES and labels are generated again.

Read the full incident report →

Minor July 22, 2024

Post AT - Creation of return labels not possible due to issues of the carriers API

Detected by Pingoru
Jul 22, 2024, 09:14 AM UTC
Resolved
Jul 22, 2024, 12:41 PM UTC
Duration
3h 26m
Affected: Post AT
Timeline · 5 updates
  1. investigating Jul 22, 2024, 09:14 AM UTC

    Dear customer, we are currently facing issues with the API of Post AT. Therefore we are not able to create return labels for the carrier Post AT. We already reached out to the carrier and waiting for them to resolve the issue. We apologize for the inconvenience on behalf of Post AT! Please note this only affects the API connection of the carrier Post AT. The offline integration of Post AT as well as all other carriers are up and running!

  2. identified Jul 22, 2024, 09:29 AM UTC

    Post AT identified the issue and is currently working to fix it.

  3. monitoring Jul 22, 2024, 10:47 AM UTC

    A fix has been implemented by Post AT and we are monitoring the returns labels creation.

  4. monitoring Jul 22, 2024, 11:08 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 22, 2024, 12:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 17, 2024

Post NL API - degraded performance when creating labels for some requests

Detected by Pingoru
Jul 17, 2024, 06:51 AM UTC
Resolved
Jul 17, 2024, 09:54 AM UTC
Duration
3h 2m
Affected: POST NL
Timeline · 3 updates
  1. investigating Jul 17, 2024, 06:51 AM UTC

    Dear Customer, Unfortunately, the carrier (Post NL) is experiencing problems with their API, resulting in timeouts for some of the label requests. We are in contact with the carrier and are trying to assist them in resolving the issue. Please note that this only affects label creation via the Post NL API and only for some of the incoming requests. We apologize on behalf of Post NL for the inconvenience!

  2. monitoring Jul 17, 2024, 07:24 AM UTC

    Post NL has fixed the problem and the API communication no longer shows timeouts. We will continue to monitor.

  3. resolved Jul 17, 2024, 09:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 8, 2024

Shipment Tracking Updates

Detected by Pingoru
Jul 08, 2024, 09:33 AM UTC
Resolved
Jul 08, 2024, 11:35 AM UTC
Duration
2h 2m
Affected: Tracking
Timeline · 4 updates
  1. investigating Jul 08, 2024, 09:33 AM UTC

    We are currently investigating this issue.

  2. identified Jul 08, 2024, 10:16 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 08, 2024, 10:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 08, 2024, 11:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 5, 2024

DHL DE Shipments Tracking is not working

Detected by Pingoru
Jul 05, 2024, 08:22 AM UTC
Resolved
Jul 05, 2024, 11:52 AM UTC
Duration
3h 29m
Affected: Tracking
Timeline · 3 updates
  1. investigating Jul 05, 2024, 08:22 AM UTC

    We are currently investigating the issue.

  2. identified Jul 05, 2024, 11:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 05, 2024, 11:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 20, 2024

Tracking service issues

Detected by Pingoru
Jun 20, 2024, 08:43 AM UTC
Resolved
Jun 20, 2024, 05:44 PM UTC
Duration
9h 1m
Affected: Tracking
Timeline · 3 updates
  1. investigating Jun 20, 2024, 08:43 AM UTC

    We are currently investigating this issue.

  2. monitoring Jun 20, 2024, 10:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 20, 2024, 05:44 PM UTC

    This incident has been resolved.

Read the full incident report →