Seven Senders Outage History
Seven Senders is up right nowPingoru has recorded 53 incidents for Seven Senders: 26 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 4 of 720 (1%) |
| May 2026 | 2 | 4 of 744 (0%) |
| June 2026 | 4 | 6 of 720 (1%) |
| July 2026 | 3 | 11 of 744 (1%) |
| August 2026 | 1 | 5 of 744 (1%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 5 | 9 of 592 (1%) |
Incidents, newest first
Minor October 3, 2025 DHL DE Maintenance 3rd of October 1h 2m DHL DE
Started Oct 03, 2025, 10:02 AM UTC· resolved Oct 03, 2025, 11:04 AM UTC
- investigating Oct 03, 2025, 10:02 AM UTC
Dear Customers, DHL has informed us on short notice that on Friday, October 3, 2025, they will carry out technical maintenance between 11:00 AM and 3:00 PM. There will be a short downtime of 30 minutes of the Parcel DE Shipping API.
- resolved Oct 03, 2025, 11:04 AM UTC
This incident has been resolved.
Major September 16, 2025 Royal Mail / Intersoft Label API – Ongoing Issues with Label Creation 22m Royal Mail / Intersoft GB
Started Sep 16, 2025, 01:21 PM UTC· resolved Sep 16, 2025, 01:44 PM UTC
- investigating Sep 16, 2025, 01:21 PM UTC
We are currently experiencing issues with generating Royal Mail labels via the Seven Senders Label Service. Our team is actively investigating the matter to identify the root cause and will provide updates as soon as we have more information.
- resolved Sep 16, 2025, 01:44 PM UTC
Royal Mail labels can be created as usual again. The issue was caused by a database problem, which was quickly resolved with an update after the root cause was identified.
Major September 1, 2025 Problems with Shipment Creation 8h 6m API, Customs
Started Sep 01, 2025, 01:59 PM UTC· resolved Sep 01, 2025, 10:05 PM UTC
- investigating Sep 01, 2025, 01:59 PM UTC
We are currently experiencing problems with creating shipments. Root cause has been identified and we are working on a resolution.
- resolved Sep 01, 2025, 10:05 PM UTC
This incident has been resolved.
Notice August 26, 2025 Claim submission not working –
Started Aug 26, 2025, 11:48 AM UTC· resolved Aug 26, 2025, 11:48 AM UTC
- resolved Aug 26, 2025, 11:48 AM UTC
Between 09:10 25/08 and 09:05 26/08 claim submission was not working for all claim types. The issue has been resolved and claim submission is working again.
Notice August 14, 2025 EVRI API Issue – Investigation in Progress 9h 58m Evri UK
Started Aug 14, 2025, 09:58 AM UTC· resolved Aug 14, 2025, 07:56 PM UTC
- investigating Aug 14, 2025, 09:58 AM UTC
We are currently experiencing issues with EVRI’s API, which is causing partial error messages for some label requests. We have already contacted the carrier and are awaiting their resolution. We sincerely apologize for the inconvenience on behalf of EVRI. Please note: This issue only affects the API connection with EVRI. The offline integration for EVRI, as well as all other carriers, is fully operational.
- resolved Aug 14, 2025, 07:56 PM UTC
This incident has been resolved.
Critical July 25, 2025 Tracking API is down 1d 12h Tracking, Shop SQS
Started Jul 25, 2025, 11:02 AM UTC· resolved Jul 26, 2025, 11:23 PM UTC
- investigating Jul 25, 2025, 11:02 AM UTC
We are currently investigating this issue.
- investigating Jul 25, 2025, 02:21 PM UTC
We have a major outage in one of our services, which affects Shipments tracking, including Tracking Page, Tracking API, Analytics, and Parcel Finder. We have identified the cause and are trying to restore the application.
- investigating Jul 26, 2025, 04:49 PM UTC
A fix has been implemented, and we are currently monitoring the applications.
- monitoring Jul 26, 2025, 04:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 26, 2025, 11:23 PM UTC
This incident has been resolved.
- postmortem Jul 29, 2025, 12:11 PM UTC
# Incident Statement: Tracking API Service Disruption **Date:** July 25th through 26th **Duration:** 32 hours \+ 6 hours cleanup **Impact:** Tracking API and Tracking Pages request timeouts due to database performance issues ## What Happened On July 25th, our tracking subsystem experienced service disruption due to the unintentional deletion of a critical unique index on our main database. This index is essential for processing of tracking-related queries. ## Impact on Services The loss of this index caused database queries to take much longer than normal, resulting in requests failing with timeouts. ## Affected services * Tracking API * Tracking Pages * Parcel Finder ## Resolution Steps Taken Our engineering team responded immediately to restore service: 1. **Initial Response:** Initiated rebuilding the deleted unique index 2. **Load Management:** Stopped unindexed queries 3. **Infrastructure Scaling:** Scaled up the database cluster to speed up indexing and reduce database load 4. **Interim Solution:** Created a non-unique index to allow queries to work properly when the rebuilding process failed due to duplicates that had been created in the meantime 5. **Data Cleanup:** Cleaned up duplicate entries 6. **Full Recovery:** Successfully recreated the unique index, restoring normal service ## Preventive Measures To prevent similar incidents in the future, we are implementing the following measures: * Enhanced database change management procedures with mandatory peer review for all schema modifications * Implementation of automated database integrity checks to detect missing or corrupted indexes before before production deployment * Enhanced code review processes specifically focused on database schema changes and queries without index * Improved standard operating procedures for common database incident scenarios ## Our Commitment We sincerely apologize for the disruption this incident caused. We take full responsibility for this issue and have conducted a thorough post-incident review. We are committed to implementing the preventive measures outlined above to ensure the reliability and stability of our services. If you have any questions or concerns regarding this incident, please don't hesitate to contact our support team. Thank you for your patience.
Minor July 15, 2025 Tracking of Shipments are delayed 1h 6m Tracking, Shop SQS
Started Jul 15, 2025, 02:15 PM UTC· resolved Jul 15, 2025, 03:21 PM UTC
- investigating Jul 15, 2025, 02:15 PM UTC
We are currently experiencing an incident causing a delay of approximately one hour in processing tracking updates. Our team is actively investigating the issue.
- identified Jul 15, 2025, 03:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 15, 2025, 03:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2025, 03:21 PM UTC
This incident has been resolved.
Notice July 14, 2025 BRT Label API - Routing Issues 2h 19m BRT IT
Started Jul 14, 2025, 07:29 AM UTC· resolved Jul 14, 2025, 09:48 AM UTC
- investigating Jul 14, 2025, 07:29 AM UTC
We are currently experiencing issues generating Bartolini labels due to an issue with the routing file. We are in contact with BRT and are working to resolve the problem as quickly as possible. As soon as the issue is resolved, we will provide an update. We apologize and thank you for your understanding.
- resolved Jul 14, 2025, 09:48 AM UTC
The issue has been resolved, and label creation is now working as expected again. The root cause was an unannounced change in the carrier’s routing file. We apologize for any inconvenience this may have caused.
Notice June 11, 2025 Shipment API degradation – resolved. 8h 15m
Started Jun 11, 2025, 12:00 AM UTC· resolved Jun 11, 2025, 08:15 AM UTC
- resolved Jun 11, 2025, 10:24 AM UTC
We have had a service degradation in our shipment and customs shipment API. → from: 2025-06-11 – 01:50 (CEST) → until: 2025-06-11 – 11:15 (CEST) As a result Some requests to create customs shipments have mistakenly resulted in 4xx. All systems are operational. The issue is resolved. We are fixing the gaps in the data, will be complete today EOB.
Notice June 2, 2025 DPD AT - Label Creation Issue 2h
Started Jun 02, 2025, 04:00 AM UTC· resolved Jun 02, 2025, 06:00 AM UTC
- resolved Jun 02, 2025, 07:01 AM UTC
We encountered a disruption in our shipping module that prevented label creation for the carrier DPD AT. This was caused by a failure in the routing file import. The issue has been identified and resolved, and DPD AT label creation is functioning as expected again. We apologize for the inconvenience this may have caused to your operations.
Minor May 15, 2025 Missing tracking updates of SEUR Shipments 52m Tracking, Shop SQS
Started May 15, 2025, 01:46 PM UTC· resolved May 15, 2025, 02:38 PM UTC
- investigating May 15, 2025, 01:46 PM UTC
We are not receiving tracking updates from Seur. Our team is in contact with the carrier. We are actively working on resolving the issue with the highest priority.
- resolved May 15, 2025, 02:38 PM UTC
This incident has been resolved.
Major April 14, 2025 Missing tracking updates of Swiss Post Shipments 1d Tracking, Shop SQS
Started Apr 14, 2025, 02:13 PM UTC· resolved Apr 15, 2025, 02:27 PM UTC
- investigating Apr 14, 2025, 02:13 PM UTC
We are not receiving tracking updates from Swiss Post. Our team is in contact with the carrier. We are actively working on resolving the issue with the highest priority.
- identified Apr 15, 2025, 05:02 AM UTC
Swiss Post has confirmed that they detected problems with the generation of reports and are working hard to fix them.
- resolved Apr 15, 2025, 02:27 PM UTC
To maintain the tracking quality, we are using a different source of tracking until the carrier fixes the issue.
Major April 10, 2025 Tracking of New Shipments 1h 3m Tracking, Shop SQS
Started Apr 10, 2025, 05:21 AM UTC· resolved Apr 10, 2025, 06:24 AM UTC
- investigating Apr 10, 2025, 05:21 AM UTC
We are currently facing an issue in tracking the Shipments created in the last few hours. We are actively working on resolving the issue with the highest priority.
- identified Apr 10, 2025, 06:16 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 10, 2025, 06:24 AM UTC
This incident has been resolved.
Notice April 7, 2025 SDA Posteitaliane - Creation of labels not possible due to issues of the carriers API (or timeouts) 3h 20m SDAposteitaliane IT
Started Apr 07, 2025, 11:10 AM UTC· resolved Apr 07, 2025, 02:30 PM UTC
- investigating Apr 07, 2025, 11:10 AM UTC
Dear customer, we are currently facing issues with the API of SDA/Posteitaliane. Therefore we are not able to create labels for the carrier SDA Posteitaliane. We already reached out to the carrier and waiting for them to resolve the issue. We apologize for the inconvenience on behalf of SDA Posteitaliane! Please note this only affects the API connection of the carrier SDA Posteitaliane. The offline integration of SDA Posteitaliane as well as all other carriers are up and running!
- resolved Apr 07, 2025, 02:30 PM UTC
This incident has been resolved.
Major March 24, 2025 Portal Analytics currently unavailable 9h 39m Seven Senders Portal
Started Mar 24, 2025, 08:04 AM UTC· resolved Mar 24, 2025, 05:44 PM UTC
- investigating Mar 24, 2025, 08:04 AM UTC
We are currently facing an issue with our analytics in the Seven Senders portal. We are actively working on resolving the issue with the highest priority.
- identified Mar 24, 2025, 01:15 PM UTC
The issue has been identified and is caused by the external provider. The fix is being implemented.
- monitoring Mar 24, 2025, 05:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2025, 05:44 PM UTC
User access to Seven Senders Analytics was temporarily unavailable due to an incident with our service provider, Google. We’re happy to inform you that the issue has been resolved, and full access restored. We sincerely apologize for the inconvenience this may have caused, and thank you for your patience and understanding.
Minor March 17, 2025 Partial Outage: Delays in DPD PL Label Requests 25m
Started Mar 17, 2025, 09:14 AM UTC· resolved Mar 17, 2025, 09:40 AM UTC
- investigating Mar 17, 2025, 09:14 AM UTC
We are currently experiencing slow response times from DPD for the carrier DPD PL, causing partial outages when requesting DPD PL labels. We have already reached out to the carrier and will provide an update as soon as the issue is fully resolved. On behalf of the carrier, we sincerely apologize for any inconvenience caused and appreciate your patience.
- resolved Mar 17, 2025, 09:40 AM UTC
This incident has been resolved.
Notice March 3, 2025 DPD AT Service Interruption: 06:10– 09:20 - Shipping labels unavailable due to Routing issue – DPD AT
Started Mar 03, 2025, 08:42 AM UTC· resolved Mar 03, 2025, 08:42 AM UTC
- resolved Mar 03, 2025, 08:42 AM UTC
Today, on March 3rd, between 06:10 and 09:20, we encountered an issue with DPD AT routing that disrupted label creation. The problem has since been resolved, and we sincerely apologize for any inconvenience this may have caused.
Notice January 28, 2025 Seven Senders Label API - Service intrerruption: 11:26:31 – 11:31:59 – Label Service - General
Started Jan 28, 2025, 11:35 AM UTC· resolved Jan 28, 2025, 11:35 AM UTC
- resolved Jan 28, 2025, 11:35 AM UTC
Today, the Seven Senders Label API experienced an outage from 11:26:31 to 11:31:59 due to a planned infrastructure update. During the deployment process, an unexpected issue arose. Upon identifying the problem, we promptly reverted to the previous stable version to restore service. We are conducting a thorough investigation to understand the root cause and implement measures to prevent similar incidents in the future. We apologize for any inconvenience this may have caused and appreciate your understanding
Notice January 23, 2025 Post AT Return Labels unavailable due to Post AT API issues – Post AT
Started Jan 23, 2025, 11:15 AM UTC· resolved Jan 23, 2025, 11:15 AM UTC
- resolved Jan 23, 2025, 11:15 AM UTC
We want to inform you that between 11:08 and 11:42, we encountered an issue with the Post AT carrier's API. This technical problem on the carrier's end temporarily disrupted the creation of return labels. The API has been stable since 11:42, and normal service has resumed. On behalf of Post AT, we sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Critical January 10, 2025 DNS Resolution problem 3h 50m API, Seven Senders Portal, Returns Portal, Partner Interface and 1 more
Started Jan 10, 2025, 12:32 PM UTC· resolved Jan 10, 2025, 04:23 PM UTC
- monitoring Jan 10, 2025, 12:32 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 10, 2025, 12:34 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 10, 2025, 12:59 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 10, 2025, 01:00 PM UTC
The DNS records have been fixed. The API should be accessible. If you are still experiencing issues connecting to Seven Senders API, please flush your DNS cache.
- monitoring Jan 10, 2025, 01:11 PM UTC
Revision: all public domains might be affected
- monitoring Jan 10, 2025, 02:27 PM UTC
We have confirmed all systems operational. The outage itself lasted 5 minutes. Still monitoring for potential issues and repercussions. Closing the incident soon.
- resolved Jan 10, 2025, 04:23 PM UTC
This incident has been resolved.
Notice January 7, 2025 Inpost PL Label Creation: Connection Error starting 07.01.2025 09:30 am CET 50m InPost PL
Started Jan 07, 2025, 09:13 AM UTC· resolved Jan 07, 2025, 10:03 AM UTC
- investigating Jan 07, 2025, 09:13 AM UTC
Dear Customer, We are currently experiencing problems with the API of the carrier Inpost PL since 09:30am(CET) . As a result, label creation is currently irregular. We have already contacted the carrier. They are aware of the problem and are currently working on a solution. On behalf of Inpost PL, we apologize for any inconvenience this may cause. Kind regards 7Senders Team
- resolved Jan 07, 2025, 10:03 AM UTC
Dear Customer, We have just been informed by the carrier that the problem should have been resolved and all label services are working as expected. Kind regards 7Sender
Notice December 18, 2024 DPD FR Labels unavailable due to DPD FR API issues – DPD FR
Started Dec 18, 2024, 03:04 PM UTC· resolved Dec 18, 2024, 03:04 PM UTC
- resolved Dec 18, 2024, 03:04 PM UTC
We experienced an issue with the API of the carrier DPD FR from 13:45 to 14:15 due to an anomaly on a cluster. This caused disruptions to label creation, and the affected customers have already been informed. The issue has since been resolved. On behalf of the carrier, we sincerely apologize for any inconvenience this may have caused.
Notice December 2, 2024 Ceska Posta Label Creation: Facing issues starting 02.12.2024 1:22 pm CET 41m Ceska Posta CZ
Started Dec 02, 2024, 12:56 PM UTC· resolved Dec 02, 2024, 01:37 PM UTC
- investigating Dec 02, 2024, 12:56 PM UTC
Dear customer, unfortunately we are currently facing issues with the API of the carrier Ceska Posta again. Therefore we are not able to create labels for the carrier Ceska Posta. We already reached out to the carrier and waiting for them to resolve the issue. Please note, all other carriers are up and running! On behalf of Ceska Posta, we apologize for any inconvenience this may cause.
- resolved Dec 02, 2024, 01:37 PM UTC
The incident has been resolved and the label creation has been working without any issues since 30 minutes now. We are still waiting for an official update from the carrier and will proactively reach out to affected parties as soon as further information becomes available. Once me we want to apologize on behalf of the carrier Ceska Posta.