Seven Senders incident

SDA/Poste Italiane IT - Shipping labels unavailable due to unavailability of carrier API

Critical Resolved View vendor source →

Seven Senders experienced a critical incident on October 8, 2025 affecting SDAposteitaliane IT, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 02:48 PM UTC
Resolved
Oct 08, 2025, 03:05 PM UTC
Duration
17m
Detected by Pingoru
Oct 08, 2025, 02:48 PM UTC

Affected components

SDAposteitaliane IT

Update timeline

  1. investigating Oct 08, 2025, 02:48 PM UTC

    Dear customer, due to the carrier's API being unavailable, we are currently unable to create SDA/Poste Italiane IT labels. We reached out to the carrier and are waiting for them to resolve the issue. We apologize for the inconvenience on behalf of SDA/Poste Italiane IT! Please note this only affects SDA/Poste Italiane IT; all other carriers are up and running!

  2. resolved Oct 08, 2025, 03:05 PM UTC

    The SDA API recovered, and the label creation is working again. We apologize for the inconvenience on behalf of SDA/Poste Italiane IT!