Seven Senders had 47 outages in the last 2 years totaling 67h 56m of downtime — averaging 1.9 incidents per month.
There were 47 Seven Senders outages since December 2, 2024 totaling 67h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
Due to an issue with AWS Bedrock, invoice data extraction is currently not working during claim submission.
This incident has been resolved.
Dear customer, We are currently facing issues with the Label API. Therefore we are not able to create labels for the carrier Bring. We already reached out to the responsable team and waiting for them to resolve the issue. Please note, this only affects the API connection and the offline integration of the carrier Bring. All other carriers are up and running! On behalf of &senders, we apologize for any inconvenience this may cause.
This incident has been resolved.
We’re currently seeing a partial outage of the Ceska Posta Labels API. A significant share of label requests are failing or timing out, and successful requests are slower than usual. We have reported the issue to Ceska Posta and are waiting for their response. We will share an update as soon as we know more. We apologise for any inconvenience.
The Ceska Posta API has been running at its normal performance level again for about 2 hours.
On 8 October 2026, between approx. 12:00 and 13:00 CEST, label creation for the carrier SDA/Poste Italiane was impaired due to an issue on the SDA API side. We contacted the carrier immediately, and SDA has confirmed that the issue has been resolved. Label creation is working as usual again. We apologize for any inconvenience caused.
Some customers faced 'Duplicate Order' error after deleting an order and creating it again immediately. It is caused by a delay synchronizing the database state, resolves on a second attempt. We are issuing a fix soon.
This incident has been resolved.
We are currently observing elevated response times and intermittent timeouts on the Colissimo Labels API. We have contacted the carrier and are awaiting their feedback. Label creation remains operational, though performance is degraded. We will provide an update as soon as we have more information. We apologize for any inconvenience caused.
The Colissimo API has been running at its normal performance level again for about 2 hours.
We are currently experiencing issues with label creation for the Colissimo carrier. The issue originates from the Colissimo API. We have contacted the carrier and are monitoring the situation closely. We will provide updates as soon as we have more information.
Colissimo/La Poste has implemented a fix, and we can see that labels have been generating without any issues again for about 20 minutes. We are continuing to monitor the situation.
This incident has been resolved.
This incident has been resolved
We are currently experiencing issues with the return label creation for the carrier Colissimo. The issue originates from the Colissimo API. We reached out to the carrier and are actively monitoring the situation and will provide updates as soon as we have more information.
The issue has now been resolved. The root cause was a global change on the Colissimo side to the way return shipments are routed. As a result, the issue affected all customers using Colissimo returns. We sincerely apologize for the inconvenience this caused and appreciate your patience while we investigated and resolved the issue.
We are currently experiencing issues with label creation for the carrier Bpost. The root cause has been identified, and we are working on a fix.
The issue has been resolved, and label creation for Bpost is now working as expected again. If any label creation requests failed previously, you can retry them now. We apologize for the inconvenience and appreciate your patience.
After a recent deployment, the Tracking API experienced some problems. The faulty deployment was rollbacked and we are taking preventive measures. If you continue to experience issue, reach out to our support team.
This incident has been resolved.
Dear Customers, We are currently experiencing degraded performance in the availability of tracking updates within our Analytics tool (7S Portal). Carrier tracking events received during the periods 2026-06-02 10:00 and 2026-06-03 10:30 are not yet visible in Analytics. We have identified the root cause and are reprocessing the affected data. We expect all missing tracking events to be fully available in Analytics by 10:30 today. Please note that if you are consuming tracking data directly through our SQS or Tracking API you are not affected by this issue and continue to receive data as expected. We apologize for the inconvenience and will provide another update once the issue has been fully resolved. Weniger anzeigen.
Dear Customers, the issue has been resolved and all data points are up to date now.
We are currently experiencing issues with the label creation for the carrier Post Nord. The issue originates from the Post Nord API, which is currently unavailable. We reached out to the carrier and are actively monitoring the situation and will provide updates as soon as we have more information.
We are in contact with PostNord, who have confirmed an issue with their API affecting all of their customers. Their team is actively working on a resolution with the highest priority. We will provide another update here as soon as more information becomes available.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently experiencing issues with the label creation for the carrier Correos. The issue originates from the Correos API, which is currently unavailable. We reached out to the carrier and are actively monitoring the situation and will provide updates as soon as we have more information.
The issue affecting the label creation for Correos shipments has been resolved. The Correos API has recovered, and all services are now operating normally. We will continue to monitor the situation.
This incident has been resolved.
Earlier today, starting at approximately 14:20, we experienced partial service disruptions affecting Bpost, SEUR, BRT, DHL ES and Mondial Relay. This was due to an issue with one of our third-party service providers. A fix has now been successfully implemented, and all services are fully operational again. We are continuing to monitor the systems closely to ensure ongoing stability. We apologize for any inconvenience this may have caused and appreciate your patience.
This incident has been resolved.
We are currently experiencing an issue affecting scheduled exports within the 7S Portal (Analytics section). While all dashboards remain fully accessible and functional, automated exports are not being executed as expected. We have identified the root cause and are currently working on a solution. We will provide an update once the issue is resolved or if additional information becomes available.
The issue affecting scheduled exports in the 7S Portal (Analytics section) has been resolved. All automated exports are now functioning as expected again. Thank you for your patience, and we apologize for any inconvenience this may have caused!
The issue affecting some Analytics performance dashboards has been resolved. Incomplete data points in the new shipment storage caused failures importing new datasets into Analytics, which blocked the KPI calculation logic used for historical performance. We deployed a fix and completed the required recalculation jobs. All dashboards are available now, and historical performance data is fully up to date.
We are experiencing performance problems with label creation for Colissimo customers, we are working on the problem and will provide an update soon
We are still in close contact with the carrier. There is currently a major outage at La Poste / Colissimo affecting multiple services. Further details and the current status can be found here: https://status.colissimo.fr/ As soon as the issue is resolved or we receive new information, we will provide an update. We apologize for any inconvenience caused on behalf of our partner.
We have just received confirmation from Colissimo/La Poste that the issue has been resolved and their systems are stable again. This aligns with our own observations, as label requests have been working successfully for the past 30 minutes. We sincerely apologize once again, on behalf of our partner, for any inconvenience this may have caused.
On Wednesday, 10.12.2025 between 15:00 and 16:47 ability to GET shipment information via our API was not operational due to a faulty release. The system is fully operational again after we rolled back the changes.
Due to an ongoing incident at Cloudflare, some Seven Senders services are currently experiencing degraded performance and partial outages. The following services are affected: --> Service: Label Service: impacted carrier: Inpost PL --> Service: Claims: impacted email communication for customer actions requests We are closely monitoring the situation and will provide further updates as soon as new information is available.For more details on the underlying issue, please also refer to Cloudflare’s status page: --> https://www.cloudflarestatus.com/ <--
CloudFlare implemented a fix and we are monitoring the results.
This incident has been resolved.
You may experience intermittent errors when attempting to generate labels due to an upstream issue with Cloudflare. We are working closely with our partners to restore full stability immediately. We sincerely apologize for the interruption.
It has been reported that Cloudflare has identified the root cause of the issue and is working to restore services.
Since 16:30, we have not observed any missing label requests related to the issue described. We will continue to monitor the situation closely.
This incident has been resolved.
Due to an ongoing issue with the SDA/Poste Italiane IT API, label creation for this carrier is currently partially unavailable. Some requests may fail while others continue to process normally. We have already reached out to SDA/Poste Italiane IT and are awaiting their resolution. We sincerely apologize for the inconvenience on behalf of SDA/Poste Italiane IT. Please note that all other carriers remain fully operational.
This incident has been resolved.
Due to a temporary outage of the SDA/Poste Italiane IT API, label creation for this carrier is currently unavailable. We’ve already reached out to SDA/Poste Italiane IT and are waiting for their team to resolve the issue. We sincerely apologize for the inconvenience on behalf of SDA/Poste Italiane IT. Please note that all other carriers remain fully operational.
This incident has been resolved.
Dear Customers, DHL has informed us on short notice that on Friday, October 3, 2025, they will carry out technical maintenance between 11:00 AM and 3:00 PM. There will be a short downtime of 30 minutes of the Parcel DE Shipping API.
This incident has been resolved.