Seven Senders Outage History

Started Oct 21, 2026, 03:55 PM UTC· resolved Oct 21, 2026, 05:25 PM UTC

1. investigating Oct 21, 2026, 03:55 PM UTC

   Dear customer, We are currently facing issues with the Label API of Anpost. Therefore we are not able to create labels for the carrier Anpost. We already reached out to the carrier and waiting for them to resolve the issue. Please note, this only affects the label creation for Anpost. All other carriers are up and running! On behalf of the carrier, we apologise for any inconvenience this may cause.

2. resolved Oct 21, 2026, 05:25 PM UTC

   This incident has been resolved.

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Started Oct 19, 2026, 08:40 AM UTC· resolved Oct 19, 2026, 12:05 PM UTC

1. identified Oct 19, 2026, 08:40 AM UTC

   Due to an issue with AWS Bedrock, invoice data extraction is currently not working during claim submission.

2. resolved Oct 19, 2026, 12:05 PM UTC

   This incident has been resolved.

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Started Oct 13, 2026, 10:53 AM UTC· resolved Oct 13, 2026, 11:14 AM UTC

1. identified Oct 13, 2026, 10:53 AM UTC

   Dear customer, We are currently facing issues with the Label API. Therefore we are not able to create labels for the carrier Bring. We already reached out to the responsable team and waiting for them to resolve the issue. Please note, this only affects the API connection and the offline integration of the carrier Bring. All other carriers are up and running! On behalf of &senders, we apologize for any inconvenience this may cause.

2. resolved Oct 13, 2026, 11:14 AM UTC

   This incident has been resolved.

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Started Oct 09, 2026, 10:17 AM UTC· resolved Oct 09, 2026, 12:46 PM UTC

1. investigating Oct 09, 2026, 10:17 AM UTC

   We’re currently seeing a partial outage of the Ceska Posta Labels API. A significant share of label requests are failing or timing out, and successful requests are slower than usual. We have reported the issue to Ceska Posta and are waiting for their response. We will share an update as soon as we know more. We apologise for any inconvenience.

2. resolved Oct 09, 2026, 12:46 PM UTC

   The Ceska Posta API has been running at its normal performance level again for about 2 hours.

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Started Oct 08, 2026, 10:00 AM UTC· resolved Oct 08, 2026, 11:00 AM UTC

1. resolved Oct 08, 2026, 11:30 AM UTC

   On 8 October 2026, between approx. 12:00 and 13:00 CEST, label creation for the carrier SDA/Poste Italiane was impaired due to an issue on the SDA API side. We contacted the carrier immediately, and SDA has confirmed that the issue has been resolved. Label creation is working as usual again. We apologize for any inconvenience caused.

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Started Sep 25, 2026, 07:20 AM UTC· resolved Sep 25, 2026, 09:01 AM UTC

1. identified Sep 25, 2026, 07:57 AM UTC

   Some customers faced 'Duplicate Order' error after deleting an order and creating it again immediately. It is caused by a delay synchronizing the database state, resolves on a second attempt. We are issuing a fix soon.

2. resolved Sep 25, 2026, 09:01 AM UTC

   This incident has been resolved.

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Started Aug 24, 2026, 10:57 AM UTC· resolved Aug 24, 2026, 04:07 PM UTC

1. investigating Aug 24, 2026, 10:57 AM UTC

   We are currently observing elevated response times and intermittent timeouts on the Colissimo Labels API. We have contacted the carrier and are awaiting their feedback. Label creation remains operational, though performance is degraded. We will provide an update as soon as we have more information. We apologize for any inconvenience caused.

2. resolved Aug 24, 2026, 04:07 PM UTC

   The Colissimo API has been running at its normal performance level again for about 2 hours.

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Started Jul 08, 2026, 08:16 AM UTC· resolved Jul 08, 2026, 04:05 PM UTC

1. identified Jul 08, 2026, 08:16 AM UTC

   We are currently experiencing issues with label creation for the Colissimo carrier. The issue originates from the Colissimo API. We have contacted the carrier and are monitoring the situation closely. We will provide updates as soon as we have more information.

2. monitoring Jul 08, 2026, 09:38 AM UTC

   Colissimo/La Poste has implemented a fix, and we can see that labels have been generating without any issues again for about 20 minutes. We are continuing to monitor the situation.

3. resolved Jul 08, 2026, 04:05 PM UTC

   This incident has been resolved.

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Started Jul 02, 2026, 02:50 PM UTC· resolved Jul 02, 2026, 02:50 PM UTC

1. resolved Jul 02, 2026, 03:45 PM UTC

   This incident has been resolved

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Started Jun 30, 2026, 06:40 AM UTC· resolved Jun 30, 2026, 09:48 AM UTC

1. investigating Jun 30, 2026, 06:40 AM UTC

   We are currently experiencing issues with the return label creation for the carrier Colissimo. The issue originates from the Colissimo API. We reached out to the carrier and are actively monitoring the situation and will provide updates as soon as we have more information.

2. resolved Jun 30, 2026, 09:48 AM UTC

   The issue has now been resolved. The root cause was a global change on the Colissimo side to the way return shipments are routed. As a result, the issue affected all customers using Colissimo returns. We sincerely apologize for the inconvenience this caused and appreciate your patience while we investigated and resolved the issue.

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Started Jun 25, 2026, 09:04 AM UTC· resolved Jun 25, 2026, 09:11 AM UTC

1. identified Jun 25, 2026, 09:04 AM UTC

   We are currently experiencing issues with label creation for the carrier Bpost. The root cause has been identified, and we are working on a fix.

2. resolved Jun 25, 2026, 09:11 AM UTC

   The issue has been resolved, and label creation for Bpost is now working as expected again. If any label creation requests failed previously, you can retry them now. We apologize for the inconvenience and appreciate your patience.

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Started Jun 11, 2026, 11:58 AM UTC· resolved Jun 11, 2026, 12:06 PM UTC

1. investigating Jun 11, 2026, 11:58 AM UTC

   After a recent deployment, the Tracking API experienced some problems. The faulty deployment was rollbacked and we are taking preventive measures. If you continue to experience issue, reach out to our support team.

2. resolved Jun 11, 2026, 12:06 PM UTC

   This incident has been resolved.

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Started Jun 03, 2026, 06:55 AM UTC· resolved Jun 03, 2026, 09:07 AM UTC

1. identified Jun 03, 2026, 06:55 AM UTC

   Dear Customers, We are currently experiencing degraded performance in the availability of tracking updates within our Analytics tool (7S Portal). Carrier tracking events received during the periods 2026-06-02 10:00 and 2026-06-03 10:30 are not yet visible in Analytics. We have identified the root cause and are reprocessing the affected data. We expect all missing tracking events to be fully available in Analytics by 10:30 today. Please note that if you are consuming tracking data directly through our SQS or Tracking API you are not affected by this issue and continue to receive data as expected. We apologize for the inconvenience and will provide another update once the issue has been fully resolved. Weniger anzeigen.

2. resolved Jun 03, 2026, 09:07 AM UTC

   Dear Customers, the issue has been resolved and all data points are up to date now.

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Started May 29, 2026, 11:54 AM UTC· resolved May 29, 2026, 02:15 PM UTC

1. investigating May 29, 2026, 11:54 AM UTC

   We are currently experiencing issues with the label creation for the carrier Post Nord. The issue originates from the Post Nord API, which is currently unavailable. We reached out to the carrier and are actively monitoring the situation and will provide updates as soon as we have more information.

2. identified May 29, 2026, 12:40 PM UTC

   We are in contact with PostNord, who have confirmed an issue with their API affecting all of their customers. Their team is actively working on a resolution with the highest priority. We will provide another update here as soon as more information becomes available.

3. identified May 29, 2026, 02:14 PM UTC

   We are continuing to work on a fix for this issue.

4. resolved May 29, 2026, 02:15 PM UTC

   This incident has been resolved.

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Started May 05, 2026, 06:06 AM UTC· resolved May 05, 2026, 07:17 AM UTC

1. investigating May 05, 2026, 06:06 AM UTC

   We are currently experiencing issues with the label creation for the carrier Correos. The issue originates from the Correos API, which is currently unavailable. We reached out to the carrier and are actively monitoring the situation and will provide updates as soon as we have more information.

2. monitoring May 05, 2026, 06:37 AM UTC

   The issue affecting the label creation for Correos shipments has been resolved. The Correos API has recovered, and all services are now operating normally. We will continue to monitor the situation.

3. resolved May 05, 2026, 07:17 AM UTC

   This incident has been resolved.

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Started Apr 22, 2026, 01:30 PM UTC· resolved Apr 22, 2026, 04:33 PM UTC

1. monitoring Apr 22, 2026, 01:30 PM UTC

   Earlier today, starting at approximately 14:20, we experienced partial service disruptions affecting Bpost, SEUR, BRT, DHL ES and Mondial Relay. This was due to an issue with one of our third-party service providers. A fix has now been successfully implemented, and all services are fully operational again. We are continuing to monitor the systems closely to ensure ongoing stability. We apologize for any inconvenience this may have caused and appreciate your patience.

2. resolved Apr 22, 2026, 04:33 PM UTC

   This incident has been resolved.

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Started Mar 25, 2026, 10:01 AM UTC· resolved Mar 25, 2026, 12:39 PM UTC

1. identified Mar 25, 2026, 10:01 AM UTC

   We are currently experiencing an issue affecting scheduled exports within the 7S Portal (Analytics section). While all dashboards remain fully accessible and functional, automated exports are not being executed as expected. We have identified the root cause and are currently working on a solution. We will provide an update once the issue is resolved or if additional information becomes available.

2. resolved Mar 25, 2026, 12:39 PM UTC

   The issue affecting scheduled exports in the 7S Portal (Analytics section) has been resolved. All automated exports are now functioning as expected again. Thank you for your patience, and we apologize for any inconvenience this may have caused!

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Started Feb 16, 2026, 08:00 AM UTC· resolved Feb 16, 2026, 08:00 AM UTC

1. resolved Feb 16, 2026, 02:37 PM UTC

   The issue affecting some Analytics performance dashboards has been resolved. Incomplete data points in the new shipment storage caused failures importing new datasets into Analytics, which blocked the KPI calculation logic used for historical performance. We deployed a fix and completed the required recalculation jobs. All dashboards are available now, and historical performance data is fully up to date.

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Started Dec 22, 2025, 07:46 AM UTC· resolved Dec 22, 2025, 05:02 PM UTC

1. investigating Dec 22, 2025, 07:46 AM UTC

   We are experiencing performance problems with label creation for Colissimo customers, we are working on the problem and will provide an update soon

2. investigating Dec 22, 2025, 12:24 PM UTC

   We are still in close contact with the carrier. There is currently a major outage at La Poste / Colissimo affecting multiple services. Further details and the current status can be found here: https://status.colissimo.fr/ As soon as the issue is resolved or we receive new information, we will provide an update. We apologize for any inconvenience caused on behalf of our partner.

3. resolved Dec 22, 2025, 05:02 PM UTC

   We have just received confirmation from Colissimo/La Poste that the issue has been resolved and their systems are stable again. This aligns with our own observations, as label requests have been working successfully for the past 30 minutes. We sincerely apologize once again, on behalf of our partner, for any inconvenience this may have caused.

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Started Dec 10, 2025, 02:00 PM UTC· resolved Dec 10, 2025, 02:00 PM UTC

1. resolved Dec 11, 2025, 02:53 PM UTC

   On Wednesday, 10.12.2025 between 15:00 and 16:47 ability to GET shipment information via our API was not operational due to a faulty release. The system is fully operational again after we rolled back the changes.

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Started Dec 05, 2025, 09:10 AM UTC· resolved Dec 05, 2025, 09:31 AM UTC

1. investigating Dec 05, 2025, 09:18 AM UTC

   Due to an ongoing incident at Cloudflare, some Seven Senders services are currently experiencing degraded performance and partial outages. The following services are affected: --> Service: Label Service: impacted carrier: Inpost PL --> Service: Claims: impacted email communication for customer actions requests We are closely monitoring the situation and will provide further updates as soon as new information is available.For more details on the underlying issue, please also refer to Cloudflare’s status page: --> https://www.cloudflarestatus.com/ <--

2. monitoring Dec 05, 2025, 09:23 AM UTC

   CloudFlare implemented a fix and we are monitoring the results.

3. resolved Dec 05, 2025, 09:31 AM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 12:47 PM UTC· resolved Nov 18, 2025, 06:02 PM UTC

1. investigating Nov 18, 2025, 12:47 PM UTC

   You may experience intermittent errors when attempting to generate labels due to an upstream issue with Cloudflare. We are working closely with our partners to restore full stability immediately. We sincerely apologize for the interruption.

2. identified Nov 18, 2025, 02:09 PM UTC

   It has been reported that Cloudflare has identified the root cause of the issue and is working to restore services.

3. monitoring Nov 18, 2025, 04:43 PM UTC

   Since 16:30, we have not observed any missing label requests related to the issue described. We will continue to monitor the situation closely.

4. resolved Nov 18, 2025, 06:02 PM UTC

   This incident has been resolved.

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Started Nov 11, 2025, 11:23 AM UTC· resolved Nov 11, 2025, 07:00 PM UTC

1. investigating Nov 11, 2025, 11:23 AM UTC

   Due to an ongoing issue with the SDA/Poste Italiane IT API, label creation for this carrier is currently partially unavailable. Some requests may fail while others continue to process normally. We have already reached out to SDA/Poste Italiane IT and are awaiting their resolution. We sincerely apologize for the inconvenience on behalf of SDA/Poste Italiane IT. Please note that all other carriers remain fully operational.

2. resolved Nov 11, 2025, 07:00 PM UTC

   This incident has been resolved.

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Started Nov 10, 2025, 09:53 AM UTC· resolved Nov 10, 2025, 12:36 PM UTC

1. investigating Nov 10, 2025, 09:53 AM UTC

   Due to a temporary outage of the SDA/Poste Italiane IT API, label creation for this carrier is currently unavailable. We’ve already reached out to SDA/Poste Italiane IT and are waiting for their team to resolve the issue. We sincerely apologize for the inconvenience on behalf of SDA/Poste Italiane IT. Please note that all other carriers remain fully operational.

2. resolved Nov 10, 2025, 12:36 PM UTC

   This incident has been resolved.

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Started Oct 09, 2025, 09:49 AM UTC· resolved Oct 09, 2025, 03:52 PM UTC

1. investigating Oct 09, 2025, 09:49 AM UTC

   Dear customer, due to the carrier's API being unavailable, we are currently unable to create Packeta labels. We reached out to the carrier and are waiting for them to resolve the issue. We apologize for the inconvenience on behalf of the carrier! Please note this only affects Packeta labels, all other carriers are up and running!

2. identified Oct 09, 2025, 10:00 AM UTC

   We just received the following update from Packeta: "We are currently experiencing issues with our infrastructure. We are working with our service provider to fix the issue on their side. We will update you once we have new information".

3. identified Oct 09, 2025, 11:28 AM UTC

   Packeta is still working on restoring its service/infrastructure. As soon as we have further updates, we will let you know! We apologize for the inconvenience on behalf of Packeta!

4. identified Oct 09, 2025, 12:03 PM UTC

   Packeta Statement: We would like to inform you about a temporary technical issue currently affecting our infrastructure. Earlier today (at 10:00 a. m.), we experienced an infrastructure blackout. During this time, we maintained access to our portal and immediately began investigating the situation. Unfortunately, all our systems have been impacted, resulting in a complete halt of our business processes. The root cause appears to be a Europe-wide Microsoft outage. Microsoft is actively investigating the issue, but at this moment, no resolution has been identified. As a result: - Delivering parcels to Z-Boxes is currently not possible - Collection from Z-Boxes is possible for recipients who have already received a PIN code for collection before the outage - Clients are unable to create new packages in our system. - PUDO points remain operational, and packages will be scanned once the system is restored - Cash on Delivery (CoD) payments are temporarily unavailable, except for cash payments at PUDO locations - Depots continue sorting parcels as usual - We plan to resume large-scale deliveries to Z-Boxes tomorrow, assuming system functionality is restored We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this issue. We will keep you updated as soon as we have more information.

5. identified Oct 09, 2025, 01:07 PM UTC

   We can see that the Packeta API is gradually recovering - most of the requests are now succeeding, with a few errors remaining. Therefore, we are changing the status to "partial outage"

6. monitoring Oct 09, 2025, 03:00 PM UTC

   Dear Customer, We’ve just received confirmation from Packeta that label creation is working again. In some isolated cases, errors might still occur, but overall, the service is operational again. We once more apologize for the inconvenience on behalf of Packeta!

7. resolved Oct 09, 2025, 03:52 PM UTC

   This incident has been resolved.

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