Seven Senders Outage History

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Seven Senders had 47 outages in the last 2 years totaling 124h 11m of downtime — averaging 1.9 incidents per month.

There were 47 Seven Senders outages since June 20, 2024 totaling 124h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sevensenders.com

Critical May 5, 2026

Correos ES Label Creation Disruption

Detected by Pingoru
May 05, 2026, 06:06 AM UTC
Resolved
May 05, 2026, 07:17 AM UTC
Duration
1h 11m
Affected: Correos ES
Timeline · 3 updates
  1. investigating May 05, 2026, 06:06 AM UTC

    We are currently experiencing issues with the label creation for the carrier Correos. The issue originates from the Correos API, which is currently unavailable. We reached out to the carrier and are actively monitoring the situation and will provide updates as soon as we have more information.

  2. monitoring May 05, 2026, 06:37 AM UTC

    The issue affecting the label creation for Correos shipments has been resolved. The Correos API has recovered, and all services are now operating normally. We will continue to monitor the situation.

  3. resolved May 05, 2026, 07:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 27, 2026

Post Nord Label Creation Disruption

Detected by Pingoru
Apr 27, 2026, 06:13 AM UTC
Resolved
Apr 27, 2026, 06:52 AM UTC
Duration
39m
Affected: PostNord SE / DK / FI
Timeline · 2 updates
  1. investigating Apr 27, 2026, 06:13 AM UTC

    We are currently experiencing issues for label creation for the carrier Post Nord. The issue originates from the Post Nord API, which is currently unavailable. We are actively monitoring the situation and will provide updates as soon as we have more information from the carrier.

  2. resolved Apr 27, 2026, 06:52 AM UTC

    The issue affecting label creation for PostNord shipments has been resolved. The PostNord API has recovered, and all services are now operating normally. We will continue to monitor the situation.

Read the full incident report →

Minor April 22, 2026

Resolved: Partial Outage – Bpost, SEUR, BRT, DHL ES and Mondial Relay

Detected by Pingoru
Apr 22, 2026, 01:30 PM UTC
Resolved
Apr 22, 2026, 04:33 PM UTC
Duration
3h 3m
Affected: Bpost BEBRT ITMondial Relay FRSEUR ES
Timeline · 2 updates
  1. monitoring Apr 22, 2026, 01:30 PM UTC

    Earlier today, starting at approximately 14:20, we experienced partial service disruptions affecting Bpost, SEUR, BRT, DHL ES and Mondial Relay. This was due to an issue with one of our third-party service providers. A fix has now been successfully implemented, and all services are fully operational again. We are continuing to monitor the systems closely to ensure ongoing stability. We apologize for any inconvenience this may have caused and appreciate your patience.

  2. resolved Apr 22, 2026, 04:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2026

7S Portal: Scheduled Analytics Export Failure

Detected by Pingoru
Mar 25, 2026, 10:01 AM UTC
Resolved
Mar 25, 2026, 12:39 PM UTC
Duration
2h 38m
Affected: Seven Senders Portal
Timeline · 2 updates
  1. identified Mar 25, 2026, 10:01 AM UTC

    We are currently experiencing an issue affecting scheduled exports within the 7S Portal (Analytics section). While all dashboards remain fully accessible and functional, automated exports are not being executed as expected. We have identified the root cause and are currently working on a solution. We will provide an update once the issue is resolved or if additional information becomes available.

  2. resolved Mar 25, 2026, 12:39 PM UTC

    The issue affecting scheduled exports in the 7S Portal (Analytics section) has been resolved. All automated exports are now functioning as expected again. Thank you for your patience, and we apologize for any inconvenience this may have caused!

Read the full incident report →

Major February 16, 2026

Seven Senders Analytics - Partial Outage

Detected by Pingoru
Feb 16, 2026, 08:00 AM UTC
Resolved
Feb 16, 2026, 08:00 AM UTC
Duration
Timeline · 1 update
  1. resolved Feb 16, 2026, 02:37 PM UTC

    The issue affecting some Analytics performance dashboards has been resolved. Incomplete data points in the new shipment storage caused failures importing new datasets into Analytics, which blocked the KPI calculation logic used for historical performance. We deployed a fix and completed the required recalculation jobs. All dashboards are available now, and historical performance data is fully up to date.

Read the full incident report →

Critical December 22, 2025

Performance degradation - Colissimo label creation impacted

Detected by Pingoru
Dec 22, 2025, 07:46 AM UTC
Resolved
Dec 22, 2025, 05:02 PM UTC
Duration
9h 15m
Affected: Colissimo FR
Timeline · 3 updates
  1. investigating Dec 22, 2025, 07:46 AM UTC

    We are experiencing performance problems with label creation for Colissimo customers, we are working on the problem and will provide an update soon

  2. investigating Dec 22, 2025, 12:24 PM UTC

    We are still in close contact with the carrier. There is currently a major outage at La Poste / Colissimo affecting multiple services. Further details and the current status can be found here: https://status.colissimo.fr/ As soon as the issue is resolved or we receive new information, we will provide an update. We apologize for any inconvenience caused on behalf of our partner.

  3. resolved Dec 22, 2025, 05:02 PM UTC

    We have just received confirmation from Colissimo/La Poste that the issue has been resolved and their systems are stable again. This aligns with our own observations, as label requests have been working successfully for the past 30 minutes. We sincerely apologize once again, on behalf of our partner, for any inconvenience this may have caused.

Read the full incident report →

Notice December 10, 2025

GET shipments temporarily unavailable

Detected by Pingoru
Dec 10, 2025, 02:00 PM UTC
Resolved
Dec 10, 2025, 02:00 PM UTC
Duration
Timeline · 1 update
  1. resolved Dec 11, 2025, 02:53 PM UTC

    On Wednesday, 10.12.2025 between 15:00 and 16:47 ability to GET shipment information via our API was not operational due to a faulty release. The system is fully operational again after we rolled back the changes.

Read the full incident report →

Major December 5, 2025

Service Degradation Caused by Cloudflare Incident

Detected by Pingoru
Dec 05, 2025, 09:10 AM UTC
Resolved
Dec 05, 2025, 09:31 AM UTC
Duration
20m
Affected: ClaimsInPost PL
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:18 AM UTC

    Due to an ongoing incident at Cloudflare, some Seven Senders services are currently experiencing degraded performance and partial outages. The following services are affected: --> Service: Label Service: impacted carrier: Inpost PL --> Service: Claims: impacted email communication for customer actions requests We are closely monitoring the situation and will provide further updates as soon as new information is available.For more details on the underlying issue, please also refer to Cloudflare’s status page: --> https://www.cloudflarestatus.com/ <--

  2. monitoring Dec 05, 2025, 09:23 AM UTC

    CloudFlare implemented a fix and we are monitoring the results.

  3. resolved Dec 05, 2025, 09:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Shipping labels partially unavailable due to service suppliers

Detected by Pingoru
Nov 18, 2025, 12:47 PM UTC
Resolved
Nov 18, 2025, 06:02 PM UTC
Duration
5h 14m
Affected: Label Service - General
Timeline · 4 updates
  1. investigating Nov 18, 2025, 12:47 PM UTC

    You may experience intermittent errors when attempting to generate labels due to an upstream issue with Cloudflare. We are working closely with our partners to restore full stability immediately. We sincerely apologize for the interruption.

  2. identified Nov 18, 2025, 02:09 PM UTC

    It has been reported that Cloudflare has identified the root cause of the issue and is working to restore services.

  3. monitoring Nov 18, 2025, 04:43 PM UTC

    Since 16:30, we have not observed any missing label requests related to the issue described. We will continue to monitor the situation closely.

  4. resolved Nov 18, 2025, 06:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 11, 2025

SDA/Poste Italiane IT - Shipping labels unavailable due to unavailability of carrier API

Detected by Pingoru
Nov 11, 2025, 11:23 AM UTC
Resolved
Nov 11, 2025, 07:00 PM UTC
Duration
7h 36m
Affected: SDAposteitaliane IT
Timeline · 2 updates
  1. investigating Nov 11, 2025, 11:23 AM UTC

    Due to an ongoing issue with the SDA/Poste Italiane IT API, label creation for this carrier is currently partially unavailable. Some requests may fail while others continue to process normally. We have already reached out to SDA/Poste Italiane IT and are awaiting their resolution. We sincerely apologize for the inconvenience on behalf of SDA/Poste Italiane IT. Please note that all other carriers remain fully operational.

  2. resolved Nov 11, 2025, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 10, 2025

SDA/Poste Italiane IT - Shipping labels unavailable due to unavailability of carrier API Impact

Detected by Pingoru
Nov 10, 2025, 09:53 AM UTC
Resolved
Nov 10, 2025, 12:36 PM UTC
Duration
2h 42m
Affected: SDAposteitaliane IT
Timeline · 2 updates
  1. investigating Nov 10, 2025, 09:53 AM UTC

    Due to a temporary outage of the SDA/Poste Italiane IT API, label creation for this carrier is currently unavailable. We’ve already reached out to SDA/Poste Italiane IT and are waiting for their team to resolve the issue. We sincerely apologize for the inconvenience on behalf of SDA/Poste Italiane IT. Please note that all other carriers remain fully operational.

  2. resolved Nov 10, 2025, 12:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 3, 2025

DHL DE Maintenance 3rd of October

Detected by Pingoru
Oct 03, 2025, 10:02 AM UTC
Resolved
Oct 03, 2025, 11:04 AM UTC
Duration
1h 2m
Affected: DHL DE
Timeline · 2 updates
  1. investigating Oct 03, 2025, 10:02 AM UTC

    Dear Customers, DHL has informed us on short notice that on Friday, October 3, 2025, they will carry out technical maintenance between 11:00 AM and 3:00 PM. There will be a short downtime of 30 minutes of the Parcel DE Shipping API.

  2. resolved Oct 03, 2025, 11:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 16, 2025

Royal Mail / Intersoft Label API – Ongoing Issues with Label Creation

Detected by Pingoru
Sep 16, 2025, 01:21 PM UTC
Resolved
Sep 16, 2025, 01:44 PM UTC
Duration
22m
Affected: Royal Mail / Intersoft GB
Timeline · 2 updates
  1. investigating Sep 16, 2025, 01:21 PM UTC

    We are currently experiencing issues with generating Royal Mail labels via the Seven Senders Label Service. Our team is actively investigating the matter to identify the root cause and will provide updates as soon as we have more information.

  2. resolved Sep 16, 2025, 01:44 PM UTC

    Royal Mail labels can be created as usual again. The issue was caused by a database problem, which was quickly resolved with an update after the root cause was identified.

Read the full incident report →

Major September 1, 2025

Problems with Shipment Creation

Detected by Pingoru
Sep 01, 2025, 01:59 PM UTC
Resolved
Sep 01, 2025, 10:05 PM UTC
Duration
8h 6m
Affected: APICustoms
Timeline · 2 updates
  1. investigating Sep 01, 2025, 01:59 PM UTC

    We are currently experiencing problems with creating shipments. Root cause has been identified and we are working on a resolution.

  2. resolved Sep 01, 2025, 10:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 26, 2025

Claim submission not working

Detected by Pingoru
Aug 26, 2025, 11:48 AM UTC
Resolved
Aug 26, 2025, 11:48 AM UTC
Duration
Timeline · 1 update
  1. resolved Aug 26, 2025, 11:48 AM UTC

    Between 09:10 25/08 and 09:05 26/08 claim submission was not working for all claim types. The issue has been resolved and claim submission is working again.

Read the full incident report →

Notice August 14, 2025

EVRI API Issue – Investigation in Progress

Detected by Pingoru
Aug 14, 2025, 09:58 AM UTC
Resolved
Aug 14, 2025, 07:56 PM UTC
Duration
9h 58m
Affected: Evri UK
Timeline · 2 updates
  1. investigating Aug 14, 2025, 09:58 AM UTC

    We are currently experiencing issues with EVRI’s API, which is causing partial error messages for some label requests. We have already contacted the carrier and are awaiting their resolution. We sincerely apologize for the inconvenience on behalf of EVRI. Please note: This issue only affects the API connection with EVRI. The offline integration for EVRI, as well as all other carriers, is fully operational.

  2. resolved Aug 14, 2025, 07:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2025

Tracking of Shipments are delayed

Detected by Pingoru
Jul 15, 2025, 02:15 PM UTC
Resolved
Jul 15, 2025, 03:21 PM UTC
Duration
1h 6m
Affected: TrackingShop SQS
Timeline · 4 updates
  1. investigating Jul 15, 2025, 02:15 PM UTC

    We are currently experiencing an incident causing a delay of approximately one hour in processing tracking updates. Our team is actively investigating the issue.

  2. identified Jul 15, 2025, 03:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 15, 2025, 03:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 15, 2025, 03:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 14, 2025

BRT Label API - Routing Issues

Detected by Pingoru
Jul 14, 2025, 07:29 AM UTC
Resolved
Jul 14, 2025, 09:48 AM UTC
Duration
2h 19m
Affected: BRT IT
Timeline · 2 updates
  1. investigating Jul 14, 2025, 07:29 AM UTC

    We are currently experiencing issues generating Bartolini labels due to an issue with the routing file. We are in contact with BRT and are working to resolve the problem as quickly as possible. As soon as the issue is resolved, we will provide an update. We apologize and thank you for your understanding.

  2. resolved Jul 14, 2025, 09:48 AM UTC

    The issue has been resolved, and label creation is now working as expected again. The root cause was an unannounced change in the carrier’s routing file. We apologize for any inconvenience this may have caused.

Read the full incident report →

Notice June 11, 2025

Shipment API degradation – resolved.

Detected by Pingoru
Jun 11, 2025, 08:15 AM UTC
Resolved
Jun 11, 2025, 08:15 AM UTC
Duration
Timeline · 1 update
  1. resolved Jun 11, 2025, 10:24 AM UTC

    We have had a service degradation in our shipment and customs shipment API. → from: 2025-06-11 – 01:50 (CEST) → until: 2025-06-11 – 11:15 (CEST) As a result Some requests to create customs shipments have mistakenly resulted in 4xx. All systems are operational. The issue is resolved. We are fixing the gaps in the data, will be complete today EOB.

Read the full incident report →

Notice June 2, 2025

DPD AT - Label Creation Issue

Detected by Pingoru
Jun 02, 2025, 06:00 AM UTC
Resolved
Jun 02, 2025, 06:00 AM UTC
Duration
Timeline · 1 update
  1. resolved Jun 02, 2025, 07:01 AM UTC

    We encountered a disruption in our shipping module that prevented label creation for the carrier DPD AT. This was caused by a failure in the routing file import. The issue has been identified and resolved, and DPD AT label creation is functioning as expected again. We apologize for the inconvenience this may have caused to your operations.

Read the full incident report →

Minor May 15, 2025

Missing tracking updates of SEUR Shipments

Detected by Pingoru
May 15, 2025, 01:46 PM UTC
Resolved
May 15, 2025, 02:38 PM UTC
Duration
52m
Affected: TrackingShop SQS
Timeline · 2 updates
  1. investigating May 15, 2025, 01:46 PM UTC

    We are not receiving tracking updates from Seur. Our team is in contact with the carrier. We are actively working on resolving the issue with the highest priority.

  2. resolved May 15, 2025, 02:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 14, 2025

Missing tracking updates of Swiss Post Shipments

Detected by Pingoru
Apr 14, 2025, 02:13 PM UTC
Resolved
Apr 15, 2025, 02:27 PM UTC
Duration
1d
Affected: TrackingShop SQS
Timeline · 3 updates
  1. investigating Apr 14, 2025, 02:13 PM UTC

    We are not receiving tracking updates from Swiss Post. Our team is in contact with the carrier. We are actively working on resolving the issue with the highest priority.

  2. identified Apr 15, 2025, 05:02 AM UTC

    Swiss Post has confirmed that they detected problems with the generation of reports and are working hard to fix them.

  3. resolved Apr 15, 2025, 02:27 PM UTC

    To maintain the tracking quality, we are using a different source of tracking until the carrier fixes the issue.

Read the full incident report →

Major April 10, 2025

Tracking of New Shipments

Detected by Pingoru
Apr 10, 2025, 05:21 AM UTC
Resolved
Apr 10, 2025, 06:24 AM UTC
Duration
1h 3m
Affected: TrackingShop SQS
Timeline · 3 updates
  1. investigating Apr 10, 2025, 05:21 AM UTC

    We are currently facing an issue in tracking the Shipments created in the last few hours. We are actively working on resolving the issue with the highest priority.

  2. identified Apr 10, 2025, 06:16 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 10, 2025, 06:24 AM UTC

    This incident has been resolved.

Read the full incident report →