Seton Hall University Outage History

Started Oct 07, 2026, 08:52 PM UTC· resolved Oct 09, 2026, 09:17 PM UTC

1. identified Oct 07, 2026, 08:52 PM UTC

   Some users may intermittently experience issues accessing their calendars in Outlook on the web, the new Outlook desktop client and Microsoft Teams. Affected users may receive an error indicating that calendar events cannot be retrieved. Microsoft has implemented a fix and expects it to take full effect by October 9. In the meantime, users experiencing the issue may try clearing their browser history and cache, then signing in again. Users may also access their calendars using the classic Outlook desktop client. The Division of Information Technology is monitoring the situation and will provide updates as more information becomes available.

2. resolved Oct 09, 2026, 09:17 PM UTC

   Microsoft has implemented a fix for the calendar access issues affecting Outlook on the web, the new Outlook desktop client and Microsoft Teams. The fix has been deployed and is being propagated to all users. Users who continue to experience issues may try clearing their browser history and cache, then signing in again. If the issue persists, please contact the Technology Service Desk.

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Started Sep 29, 2026, 12:45 PM UTC· resolved Sep 29, 2026, 04:30 PM UTC

1. identified Sep 29, 2026, 12:45 PM UTC

   A power outage in South Orange is affecting several University buildings in the area, including 519 and 525 South Orange Avenue, Health Services, Turrell Manor and the Ring Building. The Division of Information Technology is aware of the impact to services in the affected buildings and is monitoring the situation. Updates will be provided as more information becomes available.

2. resolved Sep 29, 2026, 04:30 PM UTC

   Power has been restored to the impacted buildings.

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Started Sep 21, 2026, 12:00 AM UTC· resolved Sep 21, 2026, 12:58 AM UTC

1. investigating Sep 21, 2026, 12:00 AM UTC

   TouchNet, the University's payment system, is currently experiencing an issue that may cause submitted payments to fail. TouchNet is aware of the issue and is actively working to restore normal service. We will provide updates as more information becomes available.

2. resolved Sep 21, 2026, 12:58 AM UTC

   The issue affecting payments submitted through TouchNet has been resolved. If you continue to experience issues submitting a payment, please contact the Technology Service Desk.

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Started Sep 15, 2026, 10:09 PM UTC· resolved Sep 18, 2026, 08:09 PM UTC

1. investigating Sep 15, 2026, 10:09 PM UTC

   Some users may experience intermittent issues accessing Microsoft 365 applications, such as Outlook or Calendar, through Okta Single Sign On (PirateNet). Okta is aware of the issue and is working with Microsoft to investigate and restore normal access. The Division of Information Technology is monitoring the situation and will provide updates as more information becomes available.

2. monitoring Sep 16, 2026, 12:03 AM UTC

   Okta reports that the cause of the intermittent access issues affecting Microsoft 365 applications has been identified and a fix is being deployed. The vendor expects the fix to take approximately 48 hours to reach all user accounts. Some users may continue to experience intermittent issues accessing applications such as Outlook or Calendar through Okta Single Sign On (PirateNet) during this time. The Division of Information Technology will continue to monitor the situation and provide updates as more information becomes available.

3. monitoring Sep 16, 2026, 01:38 PM UTC

   The Division of Information Technology continues to monitor the intermittent access issues affecting Microsoft 365 applications through Okta Single Sign-On (PirateNet). A workaround is available for users who encounter a 401 error when accessing Outlook through PirateNet. If the error occurs, remove everything after https://outlook.office365.com in the browser address bar, leaving only https://outlook.office365.com, and press Enter. Outlook should then open successfully. Alternatively, users can access the Microsoft 365 homepage and use the waffle menu in the upper left-hand corner to navigate to Outlook or other Microsoft 365 applications. We will continue to monitor the issue and provide additional updates as more information becomes available.

4. monitoring Sep 18, 2026, 01:18 PM UTC

   Okta has implemented a fix for the intermittent Microsoft 365 access issues, and the rollout across user accounts is underway. Users may continue to experience intermittent access issues while the rollout is completed, which may take up to an additional 24 hours. Workaround: If you encounter a 401 error when accessing Outlook through PirateNet, remove everything after https://outlook.office365.com in the browser address bar, leaving only https://outlook.office365.com, and press Enter. Outlook should then open successfully. You can also access the Microsoft 365 homepage and use the waffle menu to navigate to Outlook or other Microsoft 365 applications. The Division of Information Technology will continue to monitor the issue and provide updates as more information becomes available.

5. resolved Sep 18, 2026, 08:09 PM UTC

   Okta reports steady recovery following the deployment of a fix and continues to monitor services for stability. If you experience any further issues accessing Microsoft 365 applications through PirateNet, please contact the Technology Service Desk.

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Started Sep 08, 2026, 01:21 PM UTC· resolved Sep 08, 2026, 03:03 PM UTC

1. investigating Sep 08, 2026, 01:21 PM UTC

   Okta Single Sign-On and PirateNet Outage The University is currently experiencing an outage with Okta Single Sign-On, which is impacting users’ ability to access PirateNet and log in to University systems. Our team is investigating the issue and working to restore access as quickly as possible. We will provide additional updates as they become available.

2. investigating Sep 08, 2026, 03:02 PM UTC

   The issue affecting Okta Single Sign-On and access to PirateNet and other University systems has been identified and a fix has been deployed. Access to affected services has been restored. The Division of Information Technology is actively monitoring services to ensure continued stability. If you continue to experience any issues, please contact the Technology Service Desk at [email protected] or (973) 275-2222.

3. resolved Sep 08, 2026, 03:03 PM UTC

   The issue affecting Okta Single Sign-On and access to PirateNet and other University systems has been identified and a fix has been deployed. Access to affected services has been restored. The Division of Information Technology is actively monitoring services to ensure continued stability. If you continue to experience any issues, please contact the Technology Service Desk at [email protected] or (973) 275-2222.

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Started Sep 02, 2026, 09:06 PM UTC· resolved Sep 02, 2026, 09:11 PM UTC

1. investigating Sep 02, 2026, 09:06 PM UTC

   The Seton Hall University website is currently unavailable. The Division of Information Technology is aware of the issue and is actively working to restore access. We will provide updates as more information becomes available.

2. resolved Sep 02, 2026, 09:11 PM UTC

   Access to the Seton Hall University website has been restored. The Division of Information Technology continues to investigate the cause of the outage and is monitoring the website for any further issues.

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Started Sep 01, 2026, 06:08 PM UTC· resolved Sep 03, 2026, 07:55 PM UTC

1. investigating Sep 01, 2026, 06:08 PM UTC

   Microsoft is investigating an issue affecting multiple Microsoft 365 services. Users may experience intermittent issues with Outlook, Microsoft Teams, OneDrive for Business, SharePoint Online and Copilot. Issues may include difficulty accessing or searching email, delays sending or receiving messages in Outlook, problems with Teams calendar and search, and issues accessing, searching or syncing files in OneDrive and SharePoint. Some Copilot prompts that rely on organizational data may also fail. Microsoft has reported continued recovery and is working to fully restore affected services. The Division of Information Technology is monitoring the incident and will provide updates as more information becomes available.

2. monitoring Sep 02, 2026, 01:46 PM UTC

   Microsoft has implemented fixes and reports that service availability remains above 99 percent, with the majority of users no longer experiencing issues. However, some users may continue to experience intermittent issues with Outlook, OneDrive for Business, SharePoint Online and Microsoft 365 Copilot. Microsoft continues to monitor service recovery and address any remaining impact. The Division of Information Technology will provide additional updates as more information becomes available.

3. monitoring Sep 02, 2026, 07:28 PM UTC

   Microsoft reports that the majority of affected Microsoft 365 services have been restored. Issues affecting OneDrive for Business and SharePoint Online have been resolved. Some users may continue to experience issues with Outlook, including difficulty signing in to Outlook on the web or downloading email attachments. Microsoft is continuing to address the remaining impact. The Division of Information Technology will provide additional updates as more information becomes available.

4. monitoring Sep 03, 2026, 02:36 AM UTC

   Microsoft reports sustained recovery across affected Microsoft 365 services, with most users no longer experiencing issues. Some users may continue to experience difficulty signing in to Outlook on the web or downloading email attachments. Microsoft is continuing mitigation efforts to address the remaining issues and restore service for all users. The Division of Information Technology will provide additional updates as more information becomes available.

5. monitoring Sep 03, 2026, 02:41 PM UTC

   Microsoft reports that previously identified issues affecting Microsoft 365 services have been resolved, with remaining impact limited to Outlook on the web. A small number of users may continue to experience issues accessing Outlook on the web or with email functionality. Microsoft is taking additional steps to address the remaining issues and restore normal service. The Division of Information Technology will provide additional updates as more information becomes available.

6. monitoring Sep 03, 2026, 05:58 PM UTC

   Microsoft reports that the majority of previously identified Microsoft 365 issues have been resolved. However, users may continue to experience issues with Outlook on the web, Outlook mobile apps and Outlook for Mac. Microsoft is continuing mitigation efforts to address the remaining impact and restore normal service. The Division of Information Technology will provide additional updates as more information becomes available.

7. resolved Sep 03, 2026, 07:55 PM UTC

   This incident has been resolved.

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Started Aug 31, 2026, 06:38 PM UTC· resolved Aug 31, 2026, 11:21 PM UTC

1. investigating Aug 31, 2026, 06:38 PM UTC

   Some users may experience intermittent issues accessing Canvas and may receive a message indicating that the website is under heavy load before the request times out. Instructure, the vendor that provides Canvas, is aware of the issue and is actively investigating. The Division of Information Technology is monitoring the situation and will provide updates as more information becomes available.

2. monitoring Aug 31, 2026, 08:32 PM UTC

   Instructure has implemented a fix for the intermittent Canvas access issues and is monitoring the results. We will continue to provide updates as more information becomes available.

3. resolved Aug 31, 2026, 11:21 PM UTC

   The intermittent access issues affecting Canvas have been resolved. Canvas is now fully operational. If you experience any further issues accessing Canvas, please contact the Technology Service Desk at (973) 275-2222 or [email protected].

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Started Aug 24, 2026, 03:48 PM UTC· resolved Aug 24, 2026, 08:53 PM UTC

1. investigating Aug 24, 2026, 03:48 PM UTC

   The Division of Information Technology is aware of an issue affecting some printers at the South Orange and Law School campuses. Users may be unable to print from affected devices. We are actively working to resolve the issue and will provide an update as more information becomes available.

2. resolved Aug 24, 2026, 08:53 PM UTC

   Printing services at the South Orange and Law School campuses have been restored. The Division of Information Technology continues to investigate the cause of the issue.

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Started May 07, 2026, 08:50 PM UTC· resolved May 08, 2026, 04:06 PM UTC

1. investigating May 07, 2026, 08:50 PM UTC

   Instructure, the parent company of the Canvas learning management system, has reported that Canvas is currently unavailable on both the web and mobile app. They are actively investigating the issue, and we are closely monitoring the situation. Additional information will be provided as it becomes available.

2. monitoring May 08, 2026, 03:26 AM UTC

   Canvas has been restored and is accessible via both the web and mobile app. Instructure continues to work on resolving issues affecting certain third-party integrations within Canvas. The following integrations are currently impacted: ALEKS Cengage LTI Honorlock LinkedIn Learning McGraw Hill Connect LTIA McGraw Hill SIMnet LTIA Stukent ThingLink Tutor.com We are continuing to monitor the situation and will provide additional updates as more information becomes available.

3. monitoring May 08, 2026, 01:37 PM UTC

   Canvas has been restored and is accessible via both the web and mobile app. Instructure continues to work on resolving issues affecting certain third-party integrations within Canvas. Access has now been resolved for the following integrations: ALEKS Cengage LTI Honorlock LinkedIn Learning McGraw Hill Connect McGraw Hill SIMnet ThingLink Tutor.com The following integrations are still inaccessible: SAGE Vantage Stukent We are continuing to monitor the situation and will provide additional updates as more information becomes available.

4. resolved May 08, 2026, 04:06 PM UTC

   Canvas services have been fully restored and are accessible via both the web and mobile app. Instructure has also resolved issues affecting all previously impacted third-party integrations, including: ALEKS Cengage LTI Honorlock LinkedIn Learning McGraw Hill Connect McGraw Hill SIMnet SAGE Vantage Stukent ThingLink Tutor.com At this time, all services are operating normally. We will continue to monitor the environment to ensure stability.

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Started Apr 15, 2026, 03:06 PM UTC· resolved Apr 15, 2026, 06:16 PM UTC

1. investigating Apr 15, 2026, 03:06 PM UTC

   TouchNet, the University’s billing system used by students and authorized users to view account balances and make payments, is currently experiencing an outage. Users are unable to log in at this time. The vendor is aware of the issue and is actively investigating. An estimated time for resolution is not yet available. We will provide updates as more information becomes available.

2. investigating Apr 15, 2026, 04:07 PM UTC

   We are continuing to investigate the TouchNet service issue. At this time, TouchNet, the University’s billing system, is experiencing a partial outage. Students are able to access their accounts and make payments, while administrative access remains unavailable. The vendor is aware of the issue and investigation is ongoing. We will share additional updates as more information becomes available.

3. resolved Apr 15, 2026, 06:16 PM UTC

   TouchNet, the University’s billing system, has been fully restored. Users are now able to log in and access all services, including both student and administrative functions. This issue has been resolved.

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Started Jan 22, 2026, 09:29 PM UTC· resolved Jan 23, 2026, 11:25 AM UTC

1. identified Jan 22, 2026, 09:29 PM UTC

   Some members of the Seton Hall community may be experiencing degraded performance or intermittent access issues with Microsoft 365 services, including Outlook email, Microsoft Teams, OneDrive and SharePoint. Microsoft has identified the cause as an issue within a portion of its North America service infrastructure and is actively working to restore full service. We are monitoring the situation and will provide updates as they become available.

2. identified Jan 23, 2026, 01:08 AM UTC

   Some members of the Seton Hall community may continue to experience degraded performance or intermittent access issues with Microsoft 365 services, including Outlook email, Microsoft Teams, OneDrive and SharePoint. Impacts may include difficulty sending or receiving email, reduced functionality in Microsoft Teams, slower or limited access to files in OneDrive or SharePoint, and intermittent issues accessing certain Microsoft 365 administrative or collaboration features. Microsoft is actively working to stabilize its systems and restore normal service. We are monitoring the situation and will provide updates as they become available.

3. identified Jan 23, 2026, 03:15 AM UTC

   Microsoft reports continued improvements in service availability as it adjusts how traffic is handled across its systems. Microsoft is actively monitoring performance and making targeted changes to restore stability and ensure reliable service. We are monitoring the situation and will provide updates as they become available.

4. resolved Jan 23, 2026, 11:25 AM UTC

   Microsoft reports that all Microsoft 365 services are now operational.

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Started Dec 15, 2025, 06:43 PM UTC· resolved Dec 16, 2025, 03:50 PM UTC

1. investigating Dec 15, 2025, 06:43 PM UTC

   Banner Self-Service for Students is currently experiencing an issue where the Student Profile and Class List features may be unavailable or return an error. Other areas of Student Self-Service remain operational. We are working with the vendor to resolve the issue and will provide updates as they become available.

2. identified Dec 16, 2025, 02:45 PM UTC

   The issue has been identified, and a fix is currently being implemented.

3. resolved Dec 16, 2025, 03:50 PM UTC

   The issue impacting Student Profile and Class List features in Banner Self-Service has been resolved.

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Started Dec 11, 2025, 04:16 PM UTC· resolved Dec 12, 2025, 04:23 AM UTC

1. investigating Dec 11, 2025, 04:16 PM UTC

   We are aware of a temporary issue in University Portal where some cards may not appear on your homepage, and previously pinned cards may have disappeared. In many cases, refreshing the page restores the cards in their respective tabs. If cards you previously pinned are missing from your homepage, you can re-pin them by following these steps: How to Pin/Unpin Cards to Your Homepage: https://servicedesk.shu.edu/space/PUBLICKBA/3506831361/How+to+Pin%2FUnpin+Cards+to+your+Homepage We are monitoring the situation and will provide updates as information becomes available.

2. identified Dec 11, 2025, 07:17 PM UTC

   Ellucian engineers are working to resolve an issue where some users' University Portal cards are not appearing in their dashboard. We will continue to provide updates as they become available.

3. resolved Dec 12, 2025, 04:23 AM UTC

   Normal system performance has been restored. If cards you previously pinned are missing from your homepage, you can re-pin them by following these steps: How to Pin/Unpin Cards to Your Homepage: https://servicedesk.shu.edu/space/PUBLICKBA/3506831361/How+to+Pin%2FUnpin+Cards+to+your+Homepage

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Started Nov 18, 2025, 02:13 PM UTC· resolved Nov 18, 2025, 05:14 PM UTC

1. identified Nov 18, 2025, 02:13 PM UTC

   A global outage affecting Cloudflare is disrupting access to several of the University’s web properties, as well as many other websites worldwide. The issue originated with Cloudflare’s infrastructure and was not specific to our systems. Cloudflare has identified the issue and a fix is being deployed to restore services. Our IT team is actively monitoring the situation and working to minimize any impact on University services. During this service interruption, you can go directly to http://shu.okta.com to log in to Canvas, Banner, the University Portal, and other web applications.

2. monitoring Nov 18, 2025, 03:17 PM UTC

   Cloudflare has implemented a fix and Seton Hall website functionality has been restored. Our team will continue to monitor the recovery of services for ongoing stability.

3. resolved Nov 18, 2025, 05:14 PM UTC

   Cloudflare has implemented a fix and web functionality has been restored. Systems have remained stable for the past two hours, and our IT team will continue to monitor performance to ensure ongoing reliability.

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Started Nov 07, 2025, 05:08 PM UTC· resolved Nov 07, 2025, 08:00 PM UTC

1. monitoring Nov 07, 2025, 05:08 PM UTC

   Some users may have experienced slow load times or timeout errors when accessing Canvas. Instructure has identified the issue and implemented a fix. We will continue to monitor performance to ensure full restoration. If you continue to experience issues, please contact the Seton Hall University IT Service Desk at (973) 275-2222 or email [email protected] for further assistance.

2. resolved Nov 07, 2025, 08:00 PM UTC

   This issue has been resolved.

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Started Oct 30, 2025, 11:42 PM UTC· resolved Nov 04, 2025, 02:55 PM UTC

1. identified Oct 30, 2025, 11:42 PM UTC

   The Department of Information Technology has been alerted that a recent Chrome and Firefox update is interrupting access to Banner Admin pages. We are working with Ellucian to identify a workaround and will provide an update as soon as possible.

2. identified Oct 31, 2025, 03:40 PM UTC

   Ellucian has confirmed that the issue remains under review. AppStream remains unaffected, as it uses an older version of Chrome. Users running the latest version of Chrome or Firefox may continue to experience issues accessing Banner Admin. The Department of Information Technology is continuing to work with Ellucian to identify a solution. Further updates will be shared as soon as more information becomes available.

3. identified Oct 31, 2025, 05:40 PM UTC

   The Department of Information Technology has identified a temporary workaround for the issue affecting access to Banner Admin pages in Google Chrome and Mozilla Firefox. While we continue to work with Ellucian on a permanent resolution, instructions for restoring access are available in the knowledgebase: https://servicedesk.shu.edu/space/PUBLICKBA/3903291396/Resolve+Banner+Admin+Access+Errors+in+Chrome Please note: AppStream remains unaffected, as it uses an older version of Chrome that is not impacted by the recent browser updates.

4. resolved Nov 04, 2025, 02:55 PM UTC

   The Department of Information Technology is closing this incident with a temporary workaround in place for the issue affecting access to Banner Admin pages in Google Chrome and Mozilla Firefox. Impacted users have been notified and should continue using the workaround outlined in the Knowledge Base: https://servicedesk.shu.edu/space/PUBLICKBA/3903291396/Resolve+Banner+Admin+Access+Errors+in+Chrome We are continuing to work with Ellucian on a permanent resolution. Please note that AppStream remains unaffected, as it uses an earlier version of Chrome that is not impacted by the recent browser updates. A communication will be issued to affected users once the issue is fully resolved.

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Started Oct 20, 2025, 05:05 PM UTC· resolved Oct 21, 2025, 11:32 AM UTC

1. identified Oct 20, 2025, 05:05 PM UTC

   The Department of Information Technology is monitoring a service disruption affecting Canvas due to a widespread Amazon Web Services (AWS) outage. While the system remains available, some Canvas features may experience degraded performance. The vendor is actively working to resolve the issue, and we will provide updates as they become available. You can follow the official status of the issue on the Instructure Status Page:https://status.instructure.com/

2. identified Oct 20, 2025, 08:18 PM UTC

   We are actively monitoring the ongoing Canvas performance issues and the effects of the AWS outage. We will share updates as more information becomes available.

3. identified Oct 20, 2025, 08:52 PM UTC

   We are actively monitoring the ongoing AWS outage, which is currently affecting several services, including Canvas and Ellucian platforms. We will continue to provide updates as more information becomes available.

4. monitoring Oct 21, 2025, 12:49 AM UTC

   We are continuing to monitor the recovery of services impacted by the earlier AWS outage. Functionality has been restored for the affected platforms, and we are observing for ongoing stability. We will provide further updates if the situation changes.

5. resolved Oct 21, 2025, 11:32 AM UTC

   Services have been restored.

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Started Aug 25, 2025, 02:47 PM UTC· resolved Aug 25, 2025, 04:08 PM UTC

1. investigating Aug 25, 2025, 02:47 PM UTC

   The Department of Information Technology is aware that EAB Compass is experiencing a service disruption for Seton Hall users. Our team is working with the vendor to resolve the issue. We will provide updates as more information becomes available.

2. resolved Aug 25, 2025, 04:08 PM UTC

   This incident has been resolved.

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Started Aug 18, 2025, 05:17 PM UTC· resolved Aug 18, 2025, 08:22 PM UTC

1. investigating Aug 18, 2025, 05:17 PM UTC

   The Department of Information Technology has become aware of performance issues affecting access to applications through PirateNet. Users may experience slow load times or encounter error messages when attempting to log in. The Department is actively working with service providers to identify the cause and implement a resolution. Updates will be shared as more information becomes available.

2. monitoring Aug 18, 2025, 06:19 PM UTC

   Remediation actions have been implemented to address the performance issues affecting access through PirateNet. Application latency and response times are showing improvement, and work is continuing to fully restore normal service. Further updates will be shared as they become available.

3. resolved Aug 18, 2025, 08:22 PM UTC

   The performance issues affecting access to applications through PirateNet have been resolved. If you continue to experience any issues, please contact the Technology Service Desk for further assistance.

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Started Jul 29, 2025, 04:56 PM UTC· resolved Jul 29, 2025, 09:41 PM UTC

1. investigating Jul 29, 2025, 04:56 PM UTC

   We are aware that community members are currently unable to log in to Cognos. Our team is investigating the issue and working to restore access as quickly as possible. We will provide updates as more information becomes available.

2. resolved Jul 29, 2025, 09:41 PM UTC

   The issue impacting Cognos Reporting has been identified and a fix has been implemented. We are continuing to monitor the system’s performance to ensure stability.

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Started Jul 01, 2025, 08:13 PM UTC· resolved Jul 02, 2025, 02:41 PM UTC

1. investigating Jul 01, 2025, 08:13 PM UTC

   We are aware that faculty members are currently unable to log in to Watermark Faculty Success via PirateNet. Users are receiving an error message indicating that their username and password are not valid. Our team is investigating the issue and working to restore access as quickly as possible. We will provide updates as more information becomes available.

2. monitoring Jul 02, 2025, 02:09 PM UTC

   The issue impacting Faculty Success has been identified and a fix has been implemented. We have observed successful logins since the resolution and are continuing to monitor the system’s performance to ensure stability.

3. resolved Jul 02, 2025, 02:41 PM UTC

   Access to Faculty Success has been restored.

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Started Jun 16, 2025, 06:33 PM UTC· resolved Jun 16, 2025, 06:52 PM UTC

1. investigating Jun 16, 2025, 06:33 PM UTC

   The South Orange campus is currently experiencing a networking issue that is impacting internet connectivity in the University Center, Rec Center, Corrigan Hall, Jubilee Hall, and Bayley Hall. The Department of Information Technology is actively working to identify the cause and restore connectivity as quickly as possible. Further updates will be provided as more information becomes available.

2. resolved Jun 16, 2025, 06:52 PM UTC

   Internet connectivity has been restored in all affected buildings on the South Orange campus. If you experience any further issues, please don't hesitate to contact the Technology Service Desk at (973) 275-2222 or [email protected].

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Started Mar 03, 2025, 07:29 PM UTC· resolved Mar 03, 2025, 09:03 PM UTC

1. investigating Mar 03, 2025, 07:29 PM UTC

   Microsoft is investigating an issue affecting Teams-provisioned auto attendants and call queues, which may result in inbound calls to department main numbers—such as Enrollment, Health Services, CAPS, and DDS—receiving a busy signal. We will provide updates as soon as more information becomes available.

2. monitoring Mar 03, 2025, 08:40 PM UTC

   Microsoft has deployed a configuration update to address the issue affecting Teams-provisioned auto attendants and call queues, which caused inbound calls to certain department main numbers to receive a busy signal. Initial results show improvements, and Microsoft is actively monitoring the situation to confirm the fix is fully mitigating the impact.

3. resolved Mar 03, 2025, 09:03 PM UTC

   Microsoft has confirmed that service is restored and impact has been fully remediated.

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Started Mar 01, 2025, 09:50 PM UTC· resolved Mar 02, 2025, 01:13 AM UTC

1. investigating Mar 01, 2025, 09:50 PM UTC

   The Department of Information Technology is aware of a potential issue affecting some users' access to Microsoft 365 services. Microsoft is currently investigating the issue and assessing its impact. We will provide an update as soon as more information becomes available.

2. monitoring Mar 01, 2025, 10:02 PM UTC

   Microsoft suspects they have identified the cause of the issue and have applied a fix. They are now monitoring system performance to confirm full restoration of services. Normal functionality is expected to return soon.

3. resolved Mar 02, 2025, 01:13 AM UTC

   Microsoft has confirmed that all services have been fully restored.

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