Resolved after 12 hours 6 minutes, affecting University Portal, on December 11, 2025.
Normal system performance has been restored. If cards you previously pinned are missing from your homepage, you can re-pin them by following these steps: How to Pin/Unpin Cards to Your Homepage: https://servicedesk.shu.edu/space/PUBLICKBA/3506831361/How+to+Pin%2FUnpin+Cards+to+your+Homepage
Affected components
Update timeline
- investigating Dec 11, 2025, 04:16 PM UTC
We are aware of a temporary issue in University Portal where some cards may not appear on your homepage, and previously pinned cards may have disappeared. In many cases, refreshing the page restores the cards in their respective tabs. If cards you previously pinned are missing from your homepage, you can re-pin them by following these steps: How to Pin/Unpin Cards to Your Homepage: https://servicedesk.shu.edu/space/PUBLICKBA/3506831361/How+to+Pin%2FUnpin+Cards+to+your+Homepage We are monitoring the situation and will provide updates as information becomes available.
- identified Dec 11, 2025, 07:17 PM UTC
Ellucian engineers are working to resolve an issue where some users' University Portal cards are not appearing in their dashboard. We will continue to provide updates as they become available.
- resolved Dec 12, 2025, 04:23 AM UTC
Normal system performance has been restored. If cards you previously pinned are missing from your homepage, you can re-pin them by following these steps: How to Pin/Unpin Cards to Your Homepage: https://servicedesk.shu.edu/space/PUBLICKBA/3506831361/How+to+Pin%2FUnpin+Cards+to+your+Homepage
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