Seton Hall University incident

Canvas Degraded Performance

Resolved after 2 hours 52 minutes, affecting Canvas, on November 7, 2025.

monitoring Nov 07, 2025, 05:08 PM UTC

Some users may have experienced slow load times or timeout errors when accessing Canvas. Instructure has identified the issue and implemented a fix. We will continue to monitor performance to ensure full restoration. If you continue to experience issues, please contact the Seton Hall University IT Service Desk at (973) 275-2222 or email [email protected] for further assistance.

Started
Nov 07, 2025, 05:08 PM UTC
Resolved
Nov 07, 2025, 08:00 PM UTC
Duration
2h 52m
Detected by Pingoru
Nov 07, 2025, 05:08 PM UTC

Affected components

Canvas

Update timeline

  1. monitoring Nov 07, 2025, 05:08 PM UTC

    Some users may have experienced slow load times or timeout errors when accessing Canvas. Instructure has identified the issue and implemented a fix. We will continue to monitor performance to ensure full restoration. If you continue to experience issues, please contact the Seton Hall University IT Service Desk at (973) 275-2222 or email [email protected] for further assistance.

  2. resolved Nov 07, 2025, 08:00 PM UTC

    This issue has been resolved.

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