Resolved after 1 hour 34 minutes, affecting Microsoft Office 365, on March 3, 2025.
Microsoft has confirmed that service is restored and impact has been fully remediated.
Affected components
Update timeline
- investigating Mar 03, 2025, 07:29 PM UTC
Microsoft is investigating an issue affecting Teams-provisioned auto attendants and call queues, which may result in inbound calls to department main numbers—such as Enrollment, Health Services, CAPS, and DDS—receiving a busy signal. We will provide updates as soon as more information becomes available.
- monitoring Mar 03, 2025, 08:40 PM UTC
Microsoft has deployed a configuration update to address the issue affecting Teams-provisioned auto attendants and call queues, which caused inbound calls to certain department main numbers to receive a busy signal. Initial results show improvements, and Microsoft is actively monitoring the situation to confirm the fix is fully mitigating the impact.
- resolved Mar 03, 2025, 09:03 PM UTC
Microsoft has confirmed that service is restored and impact has been fully remediated.
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