ServiceTitan incident
Schedule Engine and Contact Center Pro Voice Assistant - Intermittent Slowness
ServiceTitan experienced a minor incident on November 18, 2025 affecting Virtual Voice Agents and Schedule Engine, lasting 4h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 02:01 PM UTC
We are Monitoring issues with Scheduling Pro and the Contact Center Pro Voice Agent due to a widespread third-party outage, which may cause some ServiceTitan users to experience intermittent slowness when accessing these resources. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Nov 18, 2025, 03:35 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 18, 2025, 06:00 PM UTC
Regarding the recent issues with Scheduling Pro and the Contact Center Pro Voice Agent, the necessary actions have been taken, and we believe the underlying cause is resolved. We are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Nov 18, 2025, 06:23 PM UTC
We have not seen any further issues with Scheduling Pro and the Contact Center Pro Voice Agent and have confirmed the underlying cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!