ServiceTitan experienced a critical incident on November 5, 2025 affecting Telephony Platform: Inbound Calling and Telephony Platform: Outbound Calling and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2025, 06:34 PM UTC
We are currently experiencing issues with CCPro that we are actively investigating We will update the status page here as soon as more information becomes available. Thank you for your patience!
- investigating Nov 05, 2025, 06:35 PM UTC
We are continuing to investigate this issue.
- investigating Nov 05, 2025, 06:35 PM UTC
We are continuing to investigate this issue.
- investigating Nov 05, 2025, 06:36 PM UTC
While we are continuing to investigate this issue - Please Turn ON Call Continuity as a workaround
- identified Nov 05, 2025, 06:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 05, 2025, 06:59 PM UTC
We have addressed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Nov 05, 2025, 07:07 PM UTC
We have not seen any further issues with and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!