Contact Center Pro - Loading Issues

Update timeline

1. investigating Oct 29, 2025, 04:16 PM UTC

   We are currently experiencing issues with Contact Center Pro. Some Contact Center Pro users may encounter issues where the application does not load. Our teams are investigating the issue with extreme urgency. As a precautionary measure, for users currently logged in and successfully receiving/making calls with Contact Center Pro, please do not log out, refresh, or reload the page. We will post updates as soon as possible. Thank you for your patience!

2. investigating Oct 29, 2025, 04:38 PM UTC

   We are investigating reports of a global incident affecting Microsoft Azure services, which includes Contact Center Pro. For users who are unable to log into Contact Center Pro, please activate Call Continuity from Core ServiceTitan settings. We will continue to post updates as soon as possible. Thank you for your patience!

3. investigating Oct 29, 2025, 06:11 PM UTC

   We are seeing in an improvement in users being able to log into Contact Center Pro. If you are experiencing improvements, please feel free to deactivate Call Continuity from Core ServiceTitan settings. If you are still experiencing issues logging in, please perform a browser refresh or try incognito. We will continue to post updates as soon as possible. Thank you for your patience!

4. monitoring Oct 29, 2025, 06:32 PM UTC

   Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

5. resolved Oct 29, 2025, 07:03 PM UTC

   This incident has been resolved.