ServiceTitan experienced a major incident on October 29, 2025 affecting Contact Center Web Application, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:16 PM UTC
We are currently experiencing issues with Contact Center Pro. Some Contact Center Pro users may encounter issues where the application does not load. Our teams are investigating the issue with extreme urgency. As a precautionary measure, for users currently logged in and successfully receiving/making calls with Contact Center Pro, please do not log out, refresh, or reload the page. We will post updates as soon as possible. Thank you for your patience!
- investigating Oct 29, 2025, 04:38 PM UTC
We are investigating reports of a global incident affecting Microsoft Azure services, which includes Contact Center Pro. For users who are unable to log into Contact Center Pro, please activate Call Continuity from Core ServiceTitan settings. We will continue to post updates as soon as possible. Thank you for your patience!
- investigating Oct 29, 2025, 06:11 PM UTC
We are seeing in an improvement in users being able to log into Contact Center Pro. If you are experiencing improvements, please feel free to deactivate Call Continuity from Core ServiceTitan settings. If you are still experiencing issues logging in, please perform a browser refresh or try incognito. We will continue to post updates as soon as possible. Thank you for your patience!
- monitoring Oct 29, 2025, 06:32 PM UTC
Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Oct 29, 2025, 07:03 PM UTC
This incident has been resolved.