ServiceTitan incident

Third Party CDN Issues causing ServiceTitan Performance Issues

Resolved after 3 hours 37 minutes, affecting Office, on September 2, 2025.

monitoring Sep 02, 2025, 06:28 PM UTC

Our third-party provider has implemented a fix and we are monitoring the results.

Started
Sep 02, 2025, 05:04 PM UTC
Resolved
Sep 02, 2025, 08:41 PM UTC
Duration
3h 37m
Detected by Pingoru
Sep 02, 2025, 05:04 PM UTC

Affected components

Office

Update timeline

  1. identified Sep 02, 2025, 05:04 PM UTC

    We’re actively working with our third-party provider to resolve a Content Delivery Network (CDN) issue affecting performance for some users in California, Oregon, and Arkansas. We’ll share another update as soon as we have more information from the provider. Thank you for your patience and understanding.

  2. monitoring Sep 02, 2025, 06:28 PM UTC

    Our third-party provider has implemented a fix and we are monitoring the results.

  3. resolved Sep 02, 2025, 08:41 PM UTC

    This incident has been resolved.

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