Resolved after 5 hours 50 minutes, affecting Messaging: SMS Inbound, on September 10, 2025.
Our provider is observing expected inbound messaging behavior, and is monitoring for stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
Affected components
Update timeline
- investigating Sep 10, 2025, 08:32 PM UTC
We are currently experiencing minimal issues with inbound SMS, some ServiceTitan users may not be receiving inbound SMS to local numbers. SMS to toll-free numbers are unaffected. Our SMS provider is currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- identified Sep 10, 2025, 09:43 PM UTC
Our provider has identified the cause and is working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Sep 10, 2025, 11:47 PM UTC
Our provider is observing expected inbound messaging behavior, and is monitoring for stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Sep 11, 2025, 02:23 AM UTC
This incident has been resolved.
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