ServiceTitan incident
Contact Center Pro - Intermittent issues affecting Voice Agent calls
Notice Vendor's status page →
Resolved after 2 hours 41 minutes, affecting Virtual Voice Agents, on October 20, 2025.
We are continuing to monitor for any further issues.
Affected components
Virtual Voice Agents
Update timeline
- identified Oct 20, 2025, 04:26 PM UTC
We are currently experiencing issues with Voice Agent calls within Contact Center Pro stemming from the current issues with AWS. The ServiceTitan team has identified a solution which will be deployed shortly to resume normal operations
- monitoring Oct 20, 2025, 05:05 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2025, 07:06 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 07:08 PM UTC
This incident has been resolved.
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