ServiceTitan incident

Contact Center Pro - Intermittent issues affecting Voice Agent calls

Notice Resolved View vendor source →

ServiceTitan experienced a notice incident on October 20, 2025 affecting Virtual Voice Agents, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:26 PM UTC
Resolved
Oct 20, 2025, 07:08 PM UTC
Duration
2h 41m
Detected by Pingoru
Oct 20, 2025, 04:26 PM UTC

Affected components

Virtual Voice Agents

Update timeline

  1. identified Oct 20, 2025, 04:26 PM UTC

    We are currently experiencing issues with Voice Agent calls within Contact Center Pro stemming from the current issues with AWS. The ServiceTitan team has identified a solution which will be deployed shortly to resume normal operations

  2. monitoring Oct 20, 2025, 05:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 20, 2025, 07:06 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 20, 2025, 07:08 PM UTC

    This incident has been resolved.