ServiceMax Outage History

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There were 2 ServiceMax outages since February 3, 2026 totaling 10h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://servicemax.statuspage.io

Notice February 10, 2026

AWS Service Disruption

Detected by Pingoru
Feb 10, 2026, 09:41 PM UTC
Resolved
Feb 11, 2026, 05:39 AM UTC
Duration
7h 57m
Affected: Critical AnnouncementsEurope RegionApplicationNorth America Region
Timeline · 4 updates
  1. investigating Feb 10, 2026, 09:41 PM UTC

    We are experiencing an intermittent Sync Gateway service disruption. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.

  2. identified Feb 10, 2026, 09:59 PM UTC

    We are currently experiencing intermittent service disruptions affecting Sync Gateway and PTC Asset 360 due to an ongoing issue with AWS. Our engineering team is actively collaborating with AWS Support, and we will provide an update within 60 minutes or sooner if additional information becomes available.

  3. monitoring Feb 11, 2026, 12:25 AM UTC

    The service disruption has been addressed by AWS and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

  4. resolved Feb 11, 2026, 05:39 AM UTC

    Sync Gateway and PTC Asset 360 service is fully operational. This incident has been resolved.

Read the full incident report →

Notice February 3, 2026

Schedule Optimization Service Disruption

Detected by Pingoru
Feb 03, 2026, 05:33 AM UTC
Resolved
Feb 03, 2026, 08:11 AM UTC
Duration
2h 38m
Affected: Critical AnnouncementsEurope Region
Timeline · 3 updates
  1. investigating Feb 03, 2026, 05:33 AM UTC

    We are experiencing a Schedule Optimization service disruption. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.

  2. monitoring Feb 03, 2026, 07:28 AM UTC

    The Schedule Optimization service issue has been addressed and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. resolved Feb 03, 2026, 08:11 AM UTC

    Schedule Optimization service is fully operational. This incident has been resolved.

Read the full incident report →

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