ServiceMax incident

FieldFX has been affected by an ongoing AWS outage

Major Resolved View vendor source →

ServiceMax experienced a major incident on October 20, 2025 affecting Critical Announcements and System Maintenance, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:30 PM UTC
Resolved
Oct 20, 2025, 06:58 PM UTC
Duration
2h 27m
Detected by Pingoru
Oct 20, 2025, 04:30 PM UTC

Affected components

Critical AnnouncementsSystem Maintenance

Update timeline

  1. investigating Oct 20, 2025, 04:30 PM UTC

    Due to a AWS outage, multiple websites and services are affected, including FieldFX. Check the following link to stay updated on the outage status: https://health.aws.amazon.com/health/status

  2. investigating Oct 20, 2025, 06:58 PM UTC

    AWS seems to be up now but there are still has intermittent network problems. Check https://health.aws.amazon.com/health/status for updates.

  3. resolved Oct 20, 2025, 06:58 PM UTC

    This incident has been resolved.