ServiceMax experienced a notice incident on October 24, 2025 affecting Critical Announcements and Analytics, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Critical AnnouncementsAnalytics
Update timeline
- identified Oct 24, 2025, 08:41 PM UTC
We are experiencing a service disruption for Zinc Analytic service. Our engineering team is working with AWS Support team for the investigation. All other Zinc functions are not impacted.
- resolved Oct 24, 2025, 10:14 PM UTC
The Zinc Analytics service is fully operational. This incident has been resolved.