ServiceMax incident
ServiceMax Support Announcement - ServiceMax Service Disruption Due To Salesforce Outage (All Regions).
Resolved after 17 hours 39 minutes, affecting Critical Announcements, on September 16, 2026.
Description of Issue: Salesforce is investigating an issue affecting multiple Salesforce instances across all regions. As per Salesforce, customers may experience severe delays, intermittent errors, or be unable to access some services, including submitting new cases via the Help portal. Salesforce is actively investigating. For the latest information please refer the Salesforce Status page to track the incident: https://status.salesforce.com/incidents/20004433 Action Being Taken: Salesforce is actively investigating the issue. Next Update: For the latest information please refer the Salesforce Status page to track the incident: https://status.salesforce.com/incidents/20004433
Affected components
Update timeline
- investigating Sep 16, 2026, 10:59 AM UTC
Description of Issue: Salesforce is investigating an issue affecting multiple Salesforce instances across all regions. As per Salesforce, customers may experience severe delays, intermittent errors, or be unable to access some services, including submitting new cases via the Help portal. Salesforce is actively investigating. For the latest information please refer the Salesforce Status page to track the incident: https://status.salesforce.com/incidents/20004433 Action Being Taken: Salesforce is actively investigating the issue. Next Update: For the latest information please refer the Salesforce Status page to track the incident: https://status.salesforce.com/incidents/20004433
- resolved Sep 16, 2026, 07:40 PM UTC
This incident has been resolved.
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