ServiceMax experienced a critical incident on June 8, 2026 affecting Analytics, lasting 12h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 08, 2026, 03:32 AM UTC
Zinc Analytics is currently unavailable due to a subscription-related issue with our Mode analytics provider. Core Zinc functionality is not affected. Workaround: Customers who need analytics access should use https://admin.beta.zinc-app.com, which does not depend on Mode. This beta app provides the replacement analytics experience while we continue addressing the Mode-related issue.
- identified Jun 08, 2026, 03:34 AM UTC
Zinc Analytics is currently unavailable due to a subscription-related issue with our Mode analytics provider. Core Zinc functionality is not affected. Workaround: Customers who need analytics access should use https://admin.beta.zinc-app.com, which does not depend on Mode. This beta app provides the replacement analytics experience while we continue addressing the Mode-related issue.
- resolved Jun 08, 2026, 03:50 PM UTC
The Zinc Analytics service is fully operational. This incident has been resolved.