ServiceMax incident

Zinc Analytics Outage

Resolved after 12 hours 17 minutes, affecting Analytics, on June 8, 2026.

resolved Jun 08, 2026, 03:50 PM UTC

The Zinc Analytics service is fully operational. This incident has been resolved.

Started
Jun 08, 2026, 03:32 AM UTC
Resolved
Jun 08, 2026, 03:50 PM UTC
Duration
12h 17m
Detected by Pingoru
Jun 08, 2026, 03:32 AM UTC

Affected components

Analytics

Update timeline

  1. investigating Jun 08, 2026, 03:32 AM UTC

    Zinc Analytics is currently unavailable due to a subscription-related issue with our Mode analytics provider. Core Zinc functionality is not affected. Workaround: Customers who need analytics access should use https://admin.beta.zinc-app.com, which does not depend on Mode. This beta app provides the replacement analytics experience while we continue addressing the Mode-related issue.

  2. identified Jun 08, 2026, 03:34 AM UTC

    Zinc Analytics is currently unavailable due to a subscription-related issue with our Mode analytics provider. Core Zinc functionality is not affected. Workaround: Customers who need analytics access should use https://admin.beta.zinc-app.com, which does not depend on Mode. This beta app provides the replacement analytics experience while we continue addressing the Mode-related issue.

  3. resolved Jun 08, 2026, 03:50 PM UTC

    The Zinc Analytics service is fully operational. This incident has been resolved.

Your product runs on more than ServiceMax

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →