ServiceMax incident

Zinc Analytics Outage

Major Ongoing View vendor source →

ServiceMax is currently experiencing a major incident affecting Analytics, which began 10h ago. The vendor's full update timeline is below.

Started
Jun 08, 2026, 03:32 AM UTC
Resolved
Ongoing
Duration
● 10h 2m
Detected by Pingoru
Jun 08, 2026, 03:32 AM UTC

Affected components

Analytics

Update timeline

  1. investigating Jun 08, 2026, 03:32 AM UTC

    Zinc Analytics is currently unavailable due to a subscription-related issue with our Mode analytics provider. Core Zinc functionality is not affected. Workaround: Customers who need analytics access should use https://admin.beta.zinc-app.com, which does not depend on Mode. This beta app provides the replacement analytics experience while we continue addressing the Mode-related issue.

  2. identified Jun 08, 2026, 03:34 AM UTC

    Zinc Analytics is currently unavailable due to a subscription-related issue with our Mode analytics provider. Core Zinc functionality is not affected. Workaround: Customers who need analytics access should use https://admin.beta.zinc-app.com, which does not depend on Mode. This beta app provides the replacement analytics experience while we continue addressing the Mode-related issue.