ServiceMax incident

Sync Gateway Service Issue

Resolved after 1 hour 47 minutes, affecting Critical Announcements and North America Region, on September 8, 2025.

monitoring Sep 08, 2025, 09:42 AM UTC

The Sync Gateway service issue has been addressed and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Started
Sep 08, 2025, 08:16 AM UTC
Resolved
Sep 08, 2025, 10:04 AM UTC
Duration
1h 47m
Detected by Pingoru
Sep 08, 2025, 08:16 AM UTC

Affected components

Critical AnnouncementsNorth America Region

Update timeline

  1. investigating Sep 08, 2025, 08:16 AM UTC

    We are experiencing an intermittent issue with Sync Gateway service in US region. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.

  2. monitoring Sep 08, 2025, 09:42 AM UTC

    The Sync Gateway service issue has been addressed and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. resolved Sep 08, 2025, 10:04 AM UTC

    Sync gateway service is fully operational. This incident has been resolved.

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