ServiceMax experienced a notice incident on February 10, 2026 affecting Critical Announcements and Europe Region and 1 more component, lasting 7h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2026, 09:41 PM UTC
We are experiencing an intermittent Sync Gateway service disruption. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
- identified Feb 10, 2026, 09:59 PM UTC
We are currently experiencing intermittent service disruptions affecting Sync Gateway and PTC Asset 360 due to an ongoing issue with AWS. Our engineering team is actively collaborating with AWS Support, and we will provide an update within 60 minutes or sooner if additional information becomes available.
- monitoring Feb 11, 2026, 12:25 AM UTC
The service disruption has been addressed by AWS and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved Feb 11, 2026, 05:39 AM UTC
Sync Gateway and PTC Asset 360 service is fully operational. This incident has been resolved.