ServiceMax experienced a notice incident on February 3, 2026 affecting Critical Announcements and Europe Region, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Critical AnnouncementsEurope Region
Update timeline
- investigating Feb 03, 2026, 05:33 AM UTC
We are experiencing a Schedule Optimization service disruption. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
- monitoring Feb 03, 2026, 07:28 AM UTC
The Schedule Optimization service issue has been addressed and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved Feb 03, 2026, 08:11 AM UTC
Schedule Optimization service is fully operational. This incident has been resolved.