ServiceMax incident

AWS Outage

Notice Resolved View vendor source →

ServiceMax experienced a notice incident on October 29, 2025 affecting Critical Announcements and AI Gateway and 1 more component, lasting 5h 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 12:36 AM UTC
Resolved
Oct 29, 2025, 06:11 AM UTC
Duration
5h 34m
Detected by Pingoru
Oct 29, 2025, 12:36 AM UTC

Affected components

Critical AnnouncementsAI GatewayNorth America RegionAsset Service HistoryZinc Hotline Summaries

Update timeline

  1. monitoring Oct 29, 2025, 12:36 AM UTC

    An AWS outage is currently affecting multiple AWS services in the US Virginia region. So far, none of the ServiceMax products have been impacted, and our teams are actively monitoring the incident.

  2. resolved Oct 29, 2025, 06:11 AM UTC

    AWS Outage is resolved - https://health.aws.amazon.com/health/status