ServiceMax Outage History
ServiceMax is up right nowPingoru has recorded 50 incidents for ServiceMax: 6 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 12 of 720 (2%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 18 of 720 (2%) |
| October 2026 | 0 | 0 of 513 (0%) |
Incidents, newest first
Notice September 16, 2026 ServiceMax Support Announcement - ServiceMax Service Disruption Due To Salesforce Outage (All Regions). 17h 39m Critical Announcements
Started Sep 16, 2026, 02:00 AM UTC· resolved Sep 16, 2026, 07:40 PM UTC
- investigating Sep 16, 2026, 10:59 AM UTC
Description of Issue: Salesforce is investigating an issue affecting multiple Salesforce instances across all regions. As per Salesforce, customers may experience severe delays, intermittent errors, or be unable to access some services, including submitting new cases via the Help portal. Salesforce is actively investigating. For the latest information please refer the Salesforce Status page to track the incident: https://status.salesforce.com/incidents/20004433 Action Being Taken: Salesforce is actively investigating the issue. Next Update: For the latest information please refer the Salesforce Status page to track the incident: https://status.salesforce.com/incidents/20004433
- resolved Sep 16, 2026, 07:40 PM UTC
This incident has been resolved.
Critical June 8, 2026 Zinc Analytics Outage 12h 17m Analytics
Started Jun 08, 2026, 03:32 AM UTC· resolved Jun 08, 2026, 03:50 PM UTC
- investigating Jun 08, 2026, 03:32 AM UTC
Zinc Analytics is currently unavailable due to a subscription-related issue with our Mode analytics provider. Core Zinc functionality is not affected. Workaround: Customers who need analytics access should use https://admin.beta.zinc-app.com, which does not depend on Mode. This beta app provides the replacement analytics experience while we continue addressing the Mode-related issue.
- identified Jun 08, 2026, 03:34 AM UTC
Zinc Analytics is currently unavailable due to a subscription-related issue with our Mode analytics provider. Core Zinc functionality is not affected. Workaround: Customers who need analytics access should use https://admin.beta.zinc-app.com, which does not depend on Mode. This beta app provides the replacement analytics experience while we continue addressing the Mode-related issue.
- resolved Jun 08, 2026, 03:50 PM UTC
The Zinc Analytics service is fully operational. This incident has been resolved.
Critical February 10, 2026 AWS Service Disruption 7h 57m Critical Announcements, Europe Region, Application, North America Region
Started Feb 10, 2026, 09:41 PM UTC· resolved Feb 11, 2026, 05:39 AM UTC
- investigating Feb 10, 2026, 09:41 PM UTC
We are experiencing an intermittent Sync Gateway service disruption. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
- identified Feb 10, 2026, 09:59 PM UTC
We are currently experiencing intermittent service disruptions affecting Sync Gateway and PTC Asset 360 due to an ongoing issue with AWS. Our engineering team is actively collaborating with AWS Support, and we will provide an update within 60 minutes or sooner if additional information becomes available.
- monitoring Feb 11, 2026, 12:25 AM UTC
The service disruption has been addressed by AWS and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved Feb 11, 2026, 05:39 AM UTC
Sync Gateway and PTC Asset 360 service is fully operational. This incident has been resolved.
Notice February 3, 2026 Schedule Optimization Service Disruption 2h 38m Critical Announcements, Europe Region
Started Feb 03, 2026, 05:33 AM UTC· resolved Feb 03, 2026, 08:11 AM UTC
- investigating Feb 03, 2026, 05:33 AM UTC
We are experiencing a Schedule Optimization service disruption. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
- monitoring Feb 03, 2026, 07:28 AM UTC
The Schedule Optimization service issue has been addressed and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved Feb 03, 2026, 08:11 AM UTC
Schedule Optimization service is fully operational. This incident has been resolved.
Notice October 29, 2025 AWS Outage 5h 34m Critical Announcements, AI Gateway, North America Region, Asset Service History and 1 more
Started Oct 29, 2025, 12:36 AM UTC· resolved Oct 29, 2025, 06:11 AM UTC
- monitoring Oct 29, 2025, 12:36 AM UTC
An AWS outage is currently affecting multiple AWS services in the US Virginia region. So far, none of the ServiceMax products have been impacted, and our teams are actively monitoring the incident.
- resolved Oct 29, 2025, 06:11 AM UTC
AWS Outage is resolved - https://health.aws.amazon.com/health/status
Notice October 24, 2025 Zinc Analytics Service Disruption 1h 33m Critical Announcements, Analytics
Started Oct 24, 2025, 08:41 PM UTC· resolved Oct 24, 2025, 10:14 PM UTC
- identified Oct 24, 2025, 08:41 PM UTC
We are experiencing a service disruption for Zinc Analytic service. Our engineering team is working with AWS Support team for the investigation. All other Zinc functions are not impacted.
- resolved Oct 24, 2025, 10:14 PM UTC
The Zinc Analytics service is fully operational. This incident has been resolved.
Major October 20, 2025 FieldFX has been affected by an ongoing AWS outage 2h 27m Critical Announcements, System Maintenance
Started Oct 20, 2025, 04:30 PM UTC· resolved Oct 20, 2025, 06:58 PM UTC
- investigating Oct 20, 2025, 04:30 PM UTC
Due to a AWS outage, multiple websites and services are affected, including FieldFX. Check the following link to stay updated on the outage status: https://health.aws.amazon.com/health/status
- investigating Oct 20, 2025, 06:58 PM UTC
AWS seems to be up now but there are still has intermittent network problems. Check https://health.aws.amazon.com/health/status for updates.
- resolved Oct 20, 2025, 06:58 PM UTC
This incident has been resolved.
Notice September 22, 2025 Service Board Travel Time Calculation Feature Degradation 3h 5m Critical Announcements, Mapping Provider
Started Sep 22, 2025, 12:03 AM UTC· resolved Sep 22, 2025, 03:09 AM UTC
- investigating Sep 22, 2025, 12:03 AM UTC
We are encountering a technical issue in calculating travel time within the Service Board due to a reported incident from our third-party Map provider vendor. Consequently, users may encounter limitations in performing certain functionalities, such as displaying nearby job opportunities based on travel time. It is important to note that this disruption does not affect any other Service Board functionalities. We are diligently monitoring the situation and will provide an update as soon as we receive a response from the vendor.
- resolved Sep 22, 2025, 03:09 AM UTC
This is a follow-up to inform you that the map provider issue affecting travel time calculations has been resolved. Our monitoring confirms that there is no impact on the Service Board. All related features are now functioning as expected.
Notice September 8, 2025 Sync Gateway Service Issue 1h 47m Critical Announcements, North America Region
Started Sep 08, 2025, 08:16 AM UTC· resolved Sep 08, 2025, 10:04 AM UTC
- investigating Sep 08, 2025, 08:16 AM UTC
We are experiencing an intermittent issue with Sync Gateway service in US region. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
- monitoring Sep 08, 2025, 09:42 AM UTC
The Sync Gateway service issue has been addressed and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved Sep 08, 2025, 10:04 AM UTC
Sync gateway service is fully operational. This incident has been resolved.
Notice September 3, 2025 Sync Gateway Service Disruption 2h 9m Europe Region, North America Region
Started Sep 03, 2025, 09:53 AM UTC· resolved Sep 03, 2025, 12:02 PM UTC
- investigating Sep 03, 2025, 09:53 AM UTC
We are experiencing a Sync Gateway service disruption in the US region. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
- monitoring Sep 03, 2025, 11:06 AM UTC
The Sync Gateway service in US region is back to operation and we will continue to monitor to ensure full service recovery.
- resolved Sep 03, 2025, 12:02 PM UTC
Sync Gateway service is fully operational. This incident has been resolved.
Major January 10, 2025 Service Max Zinc Analytics Service Disruption 32m Analytics
Started Jan 10, 2025, 01:30 AM UTC· resolved Jan 10, 2025, 02:02 AM UTC
- investigating Jan 10, 2025, 01:30 AM UTC
We have confirmed the issue lies with our vendors network, and have escalated the issue for fixing.
- resolved Jan 10, 2025, 02:02 AM UTC
This incident has been resolved.
Critical November 15, 2024 ServiceMax Support Announcement - Salesforce Services Disruption 1d 3h Critical Announcements
Started Nov 15, 2024, 08:22 AM UTC· resolved Nov 16, 2024, 12:15 PM UTC
- investigating Nov 15, 2024, 08:22 AM UTC
Description of Issue: The Salesforce Technology team has became aware of a service disruption affecting multiple instances. During the disruption, customers can’t access the Salesforce services. Action Being Taken: Multiple Salesforce teams are actively engaged in investigating the cause and exploring multiple paths to resolution. You can monitor the current status here: https://status.salesforce.com/generalmessages/1476 By Whom: Salesforce Next Update: 10:00 UTC or earlier if there is a Salesforce update
- investigating Nov 15, 2024, 08:59 AM UTC
We are continuing to investigate this issue.
- investigating Nov 15, 2024, 09:16 AM UTC
At 05:55 UTC on November 15, 2024, the Salesforce Technology team became aware of a service disruption impacting instances under IT3, IT4, IA7, HN3, and HN4 Data Centers. At approximately 08:15 UTC, Salesforce teams began taking steps to control excessive traffic, network utilization, and database stability to mitigate the impact quickly. Salesforce don’t yet understand when customers may begin experiencing improvement as a result of these actions. Initially, this was posted as a Salesforce Informational Message, but as instances were identified, Salesforce have updated this to an Incident. Status updates can be found here - https://status.salesforce.com/incidents/13457 Update will be provided by 11:00am UTC or earlier
- investigating Nov 15, 2024, 11:21 AM UTC
Salesforce have successfully made a change on a sandbox instance, where they observed improved database connectivity performance. They are in the process of making this change on a small number of production instances and will analyze the results. Next Update: 12:00 UTC or earlier if there is a Salesforce update
- identified Nov 15, 2024, 12:45 PM UTC
Description of Issue: The Salesforce Technology team has became aware of a service disruption affecting multiple instances. During the disruption, customers can’t access the Salesforce services. Update: Salesforce continues to see positive results following the cchanges on a number of instances. The rollback is being done in a staggered manner due to the scale of the issue. As rollbacks complete, affected customers should begin to see improved performance. The rollback efforts are expected to take several hours. Salesforce updates can be found here - https://status.salesforce.com/incidents/13457 Next ServiceMax Update: 15:00 UTC or earlier if there is a Salesforce update
- identified Nov 15, 2024, 02:10 PM UTC
Description of Issue: The Salesforce Technology team has became aware of a service disruption affecting multiple instances. During the disruption, customers can’t access the Salesforce services. Update - The rollback is confirmed to successfully resolve the issue and the team will continue to implement the rollback across the remaining instances. The team has developed a script to perform this rollback on the impacted instances in groups to speed up the resolution. Next ServiceMax Update: 17:00 UTC or earlier if there is a Salesforce update
- monitoring Nov 15, 2024, 04:35 PM UTC
Description of Issue: The Salesforce Technology team has became aware of a service disruption affecting multiple instances. During the disruption, customers can’t access the Salesforce services. Update: Salesforce has rolled back all production instances and is conducting final checks. The team is now focusing on the sandbox environment in groups, which they expect to take considerable time. Next update: Saturday 15 November
- resolved Nov 16, 2024, 12:15 PM UTC
Resolved: After a period of monitoring, the Salesforce Technology team confirmed that Core services were restored as of 15:22 UTC on Friday 15 November. Salesforce will perform a full investigation of the incident, confirming the technical trigger, underlying cause, and preventive action to avoid a repeat in the future. Final update from Salesforce is here - https://status.salesforce.com/incidents/13457