ServiceMax incident

Sync Gateway Service Disruption

Notice Resolved View vendor source →

ServiceMax experienced a notice incident on September 3, 2025 affecting Europe Region and North America Region, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 09:53 AM UTC
Resolved
Sep 03, 2025, 12:02 PM UTC
Duration
2h 9m
Detected by Pingoru
Sep 03, 2025, 09:53 AM UTC

Affected components

Europe RegionNorth America Region

Update timeline

  1. investigating Sep 03, 2025, 09:53 AM UTC

    We are experiencing a Sync Gateway service disruption in the US region. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.

  2. monitoring Sep 03, 2025, 11:06 AM UTC

    The Sync Gateway service in US region is back to operation and we will continue to monitor to ensure full service recovery.

  3. resolved Sep 03, 2025, 12:02 PM UTC

    Sync Gateway service is fully operational. This incident has been resolved.