ServiceMax experienced a notice incident on September 8, 2025 affecting Critical Announcements and North America Region, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Critical AnnouncementsNorth America Region
Update timeline
- investigating Sep 08, 2025, 08:16 AM UTC
We are experiencing an intermittent issue with Sync Gateway service in US region. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.
- monitoring Sep 08, 2025, 09:42 AM UTC
The Sync Gateway service issue has been addressed and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved Sep 08, 2025, 10:04 AM UTC
Sync gateway service is fully operational. This incident has been resolved.