Sense Outage History

Sense had 18 outages in the last 2 years totaling 155h 32m of downtime — averaging 0.7 incidents per month.

There were 18 Sense outages since October 14, 2025 totaling 155h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sensehq.com

Critical August 19, 2026

Sense Learning Center Database Issues

Detected by Pingoru: Aug 19, 2026, 01:02 PM UTC
Resolved: Aug 20, 2026, 01:50 PM UTC
Duration: 1d

Affected: Sense Learning Center

Timeline · 2 updates

identified Aug 19, 2026, 01:02 PM UTC

We have received notifications that our Sense Learning Center is down for all users. We have identified the issue and actively working on a fix. We expect the Learning Center to be restored within the next 24 hours. No active Sense products are affected by this outage. For needed documentation, please go to https://support.sensehq.co/hc/en-us in the meantime
resolved Aug 20, 2026, 01:50 PM UTC

Our team has confirmed the Sense Learning Portal has been restored and available for use once more. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.

Read the full incident report →

Minor August 18, 2026

Message Delays in Sense

Detected by Pingoru: Aug 18, 2026, 07:15 PM UTC
Resolved: Aug 18, 2026, 09:30 PM UTC
Duration: 2h 15m

Affected: SMS Delivery

Timeline · 4 updates

identified Aug 18, 2026, 07:15 PM UTC

We are currently seeing instances where users are facing delays intermittently when attempting to send or receive messages through Sense. Our team has identified the issue and actively working on a fix. We will provide details as they become available
identified Aug 18, 2026, 08:10 PM UTC

A fix has been implemented and systems are recovering across Sense servers. We have confirmed any broadcasts attempted to be sent during this time were delivered as expected and should not need to be retried. We will follow up and confirm once we see full recovery for all users.
monitoring Aug 18, 2026, 08:45 PM UTC

Sense systems are showing restored and testing confirmed that inbound messages are being received as expected once more for all users. Broadcast delivery receipts are continuing to update to show successful as we continue to receive updates from our downstream vendor and will be updated within the next few hours. Our team will monitor these services to ensure we do not see this reoccur. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review.
resolved Aug 18, 2026, 09:30 PM UTC

After monitoring our team has confirmed that all Sense Messages are being sent and received as expected without delays. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.

Read the full incident report →

Critical July 21, 2026

Site Slowness and Missing Numbers

Detected by Pingoru: Jul 21, 2026, 03:40 PM UTC
Resolved: Jul 21, 2026, 05:29 PM UTC
Duration: 1h 49m

Affected: Web PortalMessaging Chrome ExtensionMessaging Web Portal

Timeline · 3 updates

investigating Jul 21, 2026, 03:40 PM UTC

We are currently seeing reports of the Sense Site and Extension loading with varying delays as well as numbers not showing available in Sense. Our team is actively investigating this issue and we'll provide updates as they are received.
monitoring Jul 21, 2026, 04:25 PM UTC

Our team has identified the issue and deployed a fix to correct any latency in the site or extension that was occurring. We are monitoring to ensure we do not see this issue reoccur. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new for us to review.
resolved Jul 21, 2026, 05:29 PM UTC

After monitoring, we have confirmed all latency issues have been resolved and seeing all Sense products work as expected once more. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis

Read the full incident report →

Major July 16, 2026

Sense AI Delays

Detected by Pingoru: Jul 16, 2026, 08:12 PM UTC
Resolved: Jul 17, 2026, 01:00 AM UTC
Duration: 4h 47m

Affected: Sense ChatbotSense AIR / Voice

Timeline · 3 updates

identified Jul 16, 2026, 08:12 PM UTC

We are currently seeing a partial outage with Anthropic causing delays in Voice nodes within Workflows as well as LLM Chatbots in Sense. We are actively working with our contacts for updates and will review for impact.
identified Jul 16, 2026, 10:57 PM UTC

We are currently pending more information from Anthropic on the partial outage they're facing. We'll continue to monitor and provide updates as they are received.
resolved Jul 17, 2026, 01:00 AM UTC

We have received confirmation that all Anthropic systems are restored and we're seeing stability in all Sense products once more. Any delay that occurred will be reprocessed and sent as expected. If believe you're facing any issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.

Read the full incident report →

Critical May 28, 2026

Chatbot Errors

Detected by Pingoru: May 28, 2026, 07:16 PM UTC
Resolved: May 28, 2026, 09:30 PM UTC
Duration: 2h 14m

Affected: Sense Chatbot

Timeline · 3 updates

investigating May 28, 2026, 07:16 PM UTC

We are seeing reports of users unable to build or access chatbot conversations due to a 500 error. Our team is actively investigating this issue and we'll provide updates as they are received.
monitoring May 28, 2026, 08:30 PM UTC

Our team has identified the issue causing errors and latency in Sense Chatbots and has deployed a fix. Any Chatbots missed during this downtime will need to be re-triggered to ensure all answers are logged as expected. We will monitor to ensure we don't see these issues recur. If you believe you are still facing issues, please submit a support ticket at https://support.sensehq.co/hc/en-us/requests/new and our team will review.
resolved May 28, 2026, 09:30 PM UTC

After monitoring, we are seeing stability in the Chatbot product once more, and no longer seeing any errors populate. Any Chatbots missed during this downtime will need to be re-triggered to ensure all answers are logged as expected. Our team will be reaching out by customer for bots affected during this time. We will monitor to ensure we don't see these issues recur. If you believe you are still facing issues, please submit a support ticket at https://support.sensehq.co/hc/en-us/requests/new and our team will review.

Read the full incident report →

Critical May 12, 2026

Site Slowness and Delays

Detected by Pingoru: May 12, 2026, 02:55 PM UTC
Resolved: May 12, 2026, 03:45 PM UTC
Duration: 49m

Affected: Web PortalMessaging Chrome ExtensionMessaging Web Portal

Timeline · 3 updates

investigating May 12, 2026, 02:55 PM UTC

We are currently seeing reports of slowness or delays within the Sense UI and Extension recurring. Our team is actively investigating this once more and we will provide updates as we receive them.
monitoring May 12, 2026, 03:15 PM UTC

We have identified the issue and have deployed a fix to stabilize the platform. We are now seeing all Sense pages and products load as expected for users. We will monitor to ensure we don't see this issue recur. If you believe you are still facing issues, please submit a support ticket at https://support.sensehq.co/hc/en-us/requests/new and our team will review.
resolved May 12, 2026, 03:45 PM UTC

After monitoring, we have confirmed the Sense site and all products are loading as expected, and we are no longer seeing delays in the platform. If you believe you are still facing issues, please submit a support ticket at https://support.sensehq.co/hc/en-us/requests/new and our team will review these cases separately.

Read the full incident report →

Minor March 24, 2026

Messaging Delays

Detected by Pingoru: Mar 24, 2026, 05:01 PM UTC
Resolved: Mar 24, 2026, 10:33 PM UTC
Duration: 5h 32m

Affected: SMS Delivery

Timeline · 4 updates

investigating Mar 24, 2026, 05:01 PM UTC

We have received reports of delays when Sending or Receiving messages in Sense for intermittent users. Our team is actively investigating this issue and we will provide updates as they are received.
identified Mar 24, 2026, 07:20 PM UTC

We have identified the issue causing delays in messaging as well as queueing broadcasts for some users. We are actively working on a fix and will provide updates as we receive them.
monitoring Mar 24, 2026, 09:36 PM UTC

We have deployed a fix and are seeing performance improve for users. We are monitoring to ensure we continue to see this improvement for all users.
resolved Mar 24, 2026, 10:33 PM UTC

After monitoring we are seeing stability for all affected users, and messages being sent and received as expected. All queued broadcasts should update in the UI as sent as well. If you believe you are still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.

Read the full incident report →

Major March 2, 2026

Data Sync Errors for JobDiva customers

Detected by Pingoru: Mar 02, 2026, 06:36 PM UTC
Resolved: Mar 05, 2026, 03:03 PM UTC
Duration: 2d 20h

Affected: JobDivaNote Writebacks

Timeline · 12 updates

Read the full incident report →

Minor February 24, 2026

Elevated API Errors and Increased Latency in Sense Meetings

Detected by Pingoru: Feb 24, 2026, 08:15 PM UTC
Resolved: Feb 24, 2026, 10:00 PM UTC
Duration: 1h 45m

Affected: Sense Meetings

Timeline · 3 updates

identified Feb 24, 2026, 08:15 PM UTC

We have been alerted of intermittent users not being able to connect their calendars to Sense Meetings or slowness in the Meetings product due to elevated error rates and increased latency with our downstream scheduler service provider. This has been confirmed to be identified and is actively being worked on to mitigate the issue as we work with them for updates.
monitoring Feb 24, 2026, 09:36 PM UTC

We have received confirmation that a fix has been successfully implemented by our downstream scheduler service and seeing stability in Sense Meetings for all users once more. We will continue to monitor to ensure we don't see these error rates or latency recur. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review.
resolved Feb 24, 2026, 10:00 PM UTC

After monitoring, we are continuing to see Sense Meetings and all other Sense products work as expected and error rates have continued to stay at normal levels. We have received confirmation from our downstream scheduler partner that all services will continue to be monitored and additional preventive measures will be implemented to prevent this from recurring. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.

Read the full incident report →

Major February 12, 2026

EMEA Customers unable to send or receive SMS and WhatsApp Messages through Sense

Detected by Pingoru: Feb 12, 2026, 06:15 PM UTC
Resolved: Feb 12, 2026, 08:30 PM UTC
Duration: 2h 15m

Affected: SMS Delivery

Timeline · 4 updates

investigating Feb 12, 2026, 06:15 PM UTC

We have identified an issue with our EMEA customers (Europe, Middle East, Asia) that is preventing messages from being successfully delivered or received through Sense via SMS or WhatsApp. Our team is actively investigating this issue and we'll provide updates as we receive more information.
identified Feb 12, 2026, 06:59 PM UTC

Our team has identified the root cause and are actively working on implementing a fix to correct this for all affected users
monitoring Feb 12, 2026, 08:01 PM UTC

Our team has deployed a fix to correct this issue and we are seeing messages being sent and received as expected for both SMS and WhatsApp. Our team will monitor to ensure we don't see this recur after this fix was deployed. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review."
resolved Feb 12, 2026, 08:30 PM UTC

After monitoring, we are continuing to see messages being delivered and received as expected across the Sense Platform for both SMS and WhatsApp. If you believe you are still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will review on a case by case basis.

Read the full incident report →

Major January 29, 2026

Calendar getting disconnected

Detected by Pingoru: Jan 29, 2026, 07:05 AM UTC
Resolved: Jan 29, 2026, 09:15 AM UTC
Duration: 2h 9m

Affected: Sense Meetings

Timeline · 3 updates

investigating Jan 28, 2026, 07:40 PM UTC

We have received reports of the calendar getting disconnected for some recruiters. This has been raised to our downstream vendor for Meetings Product on the highest priority. We’ll keep this page posted with further updates on the issue.
monitoring Jan 29, 2026, 07:05 AM UTC

We have received an update from our downstream vendor for Meetings that issue has been identified and fix is in place. Our team is monitoring the impact and working on the same. If you believe you are still facing any issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
resolved Jan 29, 2026, 09:15 AM UTC

We have confirmed from our downstream vendor for Meetings that issue has been fixed and the product functionality has resumed to normal. If you believe you are still facing any issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.

Read the full incident report →

Minor January 14, 2026

Message failure due to Verizon Outage

Detected by Pingoru: Jan 14, 2026, 09:17 PM UTC
Resolved: Jan 15, 2026, 01:30 PM UTC
Duration: 16h 12m

Affected: SMS Delivery

Timeline · 2 updates

identified Jan 14, 2026, 09:17 PM UTC

Verizon is currently facing major nationwide outage which is leading to high rate of deliverability failures or delays. This is not originating from Sense and we are continously tracking the same with our downstream providers and will provide updates as soon as we receive them.
resolved Jan 15, 2026, 01:30 PM UTC

Widespread verizon outage has been resolved and SMS deliverability is expected to return to normal. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further."

Read the full incident report →

Critical January 14, 2026

Record Loading Errors

Detected by Pingoru: Jan 14, 2026, 06:51 PM UTC
Resolved: Jan 14, 2026, 08:34 PM UTC
Duration: 1h 42m

Affected: Web PortalAudience Creation

Timeline · 3 updates

identified Jan 14, 2026, 06:51 PM UTC

We have received reports of the All Records tab as well as audience lists showing delays or not loading results in Sense. Our team has identified the root cause and are actively working to deploy a fix to correct this issue. We'll provide updates as this is completed.
monitoring Jan 14, 2026, 07:11 PM UTC

A fix has been deployed to correct this issue, and we are seeing all pages and lists load records as expected once more. Our team is monitoring to ensure we do not see this issue recur. If you believe you are still facing any issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
resolved Jan 14, 2026, 08:34 PM UTC

We are continuing to see stability across all pages in Sense, and no longer seeing any delays occur after our team has monitored. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.

Read the full incident report →

Critical January 5, 2026

All Records Tab Loading Errors

Detected by Pingoru: Jan 05, 2026, 06:05 PM UTC
Resolved: Jan 05, 2026, 08:01 PM UTC
Duration: 1h 55m

Affected: Web Portal

Timeline · 3 updates

investigating Jan 05, 2026, 06:05 PM UTC

We have received reports of the All Records tab showing delays or not loading results in Sense. Our team is actively investigating this issue and we’ll provide updates as they become available.
monitoring Jan 05, 2026, 06:55 PM UTC

After review, our team has identified the issue and a fix has been deployed. We are seeing this page load as expected once more and all records are now populating. We will continue to monitor to ensure this issue does not recur or any downstream errors populate. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
resolved Jan 05, 2026, 08:01 PM UTC

We are continuing to see stability across all pages in Sense, and no longer seeing this delay occur after monitoring. If you believe you're still facing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further case by case.

Read the full incident report →

Major November 19, 2025

Delays or Errors in Sense

Detected by Pingoru: Nov 19, 2025, 10:50 PM UTC
Resolved: Nov 20, 2025, 12:30 AM UTC
Duration: 1h 39m

Affected: Web PortalJourneys ConfigurationAudience CreationWorkflow Configuration

Timeline · 3 updates

investigating Nov 19, 2025, 10:50 PM UTC

We have received reports of slowness or users receiving timeout errors when interacting or navigating through Engage and Workflows in Sense. Our team is actively investigating what may be causing this and implement a fix as soon as possible."
monitoring Nov 19, 2025, 11:50 PM UTC

Our team has identified the issue causing the delays, and have implemented a fix. We are currently seeing normal latency in the platform and stability for all users. We will continue to monitor to ensure we don't see any spike in errors. If you believe you're still facing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and we will investigate further.
resolved Nov 20, 2025, 12:30 AM UTC

After monitoring, we are continuing to see stability across the platform for all users once again. If you believe you're still facing issues with delays in Sense, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and we'll investigate case by case."

Read the full incident report →

Major October 20, 2025

AWS Outage Impact - Message Deliverability

Detected by Pingoru: Oct 20, 2025, 12:55 PM UTC
Resolved: Oct 20, 2025, 10:02 PM UTC
Duration: 9h 7m

Affected: SMS Delivery

Timeline · 4 updates

identified Oct 20, 2025, 12:55 PM UTC

There is an ongoing AWS Outage on the eastern region that maybe causing delays and deliverability issues within Sense. While no Sense product is directly impacted by this outage, our third party messaging carriers are seeing issues on their end. We are seeing a majority messages going through and appears to be in partial recovery at this time, but some failures are still being reported. Our team is reviewing the status on our end and will provide updates as we receive more information.
identified Oct 20, 2025, 03:43 PM UTC

Our downstream carrier is still experiencing intermittent failures and delays with SMS deliverability due to the ongoing AWS outage. We are pending more information from their team as they continue to work to remedy all outstanding issues with message being sent or received within Sense. We'll continue to provide updates as we receive them
identified Oct 20, 2025, 07:30 PM UTC

We are continuing to see intermittent failures or delays for SMS deliverability due to the ongoing AWS outage, however are seeing more positive results as the service is being restored. We are continuing to work with our affected carriers for further updates and will continue to provide them as they are received.
resolved Oct 20, 2025, 10:02 PM UTC

We have received confirmation that majority of services has been restored, and we're seeing overall successful inbound and outbound SMS traffic within Sense. Any delayed messages should be caught up, and any that received a failure error will need to be resent as needed. If you believe you're still facing issues please reach out to our support team at https://support.sensehq.co/hc/en-us/requests/new and we'll investigate case by case.

Read the full incident report →

Critical October 15, 2025

Chatbot Latency Issues

Detected by Pingoru: Oct 15, 2025, 11:10 PM UTC
Resolved: Oct 16, 2025, 01:55 AM UTC
Duration: 2h 45m

Affected: Sense Chatbot

Timeline · 2 updates

investigating Oct 15, 2025, 11:10 PM UTC

Our team is seeing a spike in latency for Sense Chatbot starting at 1:45pm PST, causing errors when interacting with a bot or attempting to build. We are actively investigating this issue and will provide updates as we receive them
resolved Oct 16, 2025, 01:55 AM UTC

After review, our team was able to identify the root cause and we have implemented a fix to correct the latency for chatbot. We have monitored and are continuing to see stability in the product, and work as expected once more. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further."

Read the full incident report →

Major October 14, 2025

Delay in receiving Messages

Detected by Pingoru: Oct 14, 2025, 04:17 PM UTC
Resolved: Oct 14, 2025, 09:31 PM UTC
Duration: 5h 14m

Affected: Messaging Chrome ExtensionMessaging Web PortalMessaging Mobile App

Timeline · 4 updates

investigating Oct 14, 2025, 04:17 PM UTC

We are receiving reports that replies to messages are either not appearing in Sense or are experiencing significant delays. Our team is actively investigating this issue and we will provide updates as soon as we see them.
investigating Oct 14, 2025, 07:57 PM UTC

We are receiving reports that replies to messages are either not appearing in Sense or are experiencing significant delays. We are also seeing issues with Broadcast not showing delivered in Sense, though these messages are sending as intended. Our team is still investigating this issue and we will provide updates as soon as we see them.
monitoring Oct 14, 2025, 08:15 PM UTC

We have been able to deploy the fix and the metrics are consistently improved. Queued incoming messages will continue to be delivered over the next couple of hours. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.
resolved Oct 14, 2025, 09:31 PM UTC

After monitoring, we are continuing to see correct all new sent and received messages populate for all users as expected, and continue to backfill for any missed during this time. If you believe you're still facing this issue, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will investigate further.

Read the full incident report →