SecureCo Outage History
SecureCo is up right nowPingoru has recorded 46 incidents for SecureCo: 8 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 4 of 720 (1%) |
| May 2026 | 2 | 2 of 744 (0%) |
| June 2026 | 1 | 48 of 720 (7%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 4 of 720 (1%) |
| October 2026 | 0 | 0 of 533 (0%) |
Incidents, newest first
Major September 21, 2026 Audio issues on calls 3h 59m Australia
Started Sep 21, 2026, 04:46 AM UTC· resolved Sep 21, 2026, 08:46 AM UTC
- investigating Sep 21, 2026, 04:46 AM UTC
We are currently investigating an issue with one of our carriers when calls connect but no audio is present.
- monitoring Sep 21, 2026, 05:09 AM UTC
Remediation actions performed and we see calls with normal audio proceeding from the carrier now. We continue monitoring the performance
- monitoring Sep 21, 2026, 05:10 AM UTC
We are continuing to monitor for any further issues.
- identified Sep 21, 2026, 05:25 AM UTC
We see calls still not having proper audio for some customers. The team is working on additional remediation.
- monitoring Sep 21, 2026, 05:35 AM UTC
Issue has been resolved. We continue monitoring
- monitoring Sep 21, 2026, 05:35 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 21, 2026, 08:46 AM UTC
This incident has been resolved.
Minor June 16, 2026 IVP Self Service Portal errors 2d Self Service Portal
Started Jun 16, 2026, 12:28 AM UTC· resolved Jun 18, 2026, 12:50 AM UTC
- investigating Jun 16, 2026, 12:28 AM UTC
We are investigating unusual errors and some performance degradation of our self-service IVP portal / API. This is related to the Portal only and has no impact on calls\payments processing.
- identified Jun 16, 2026, 03:34 AM UTC
Our team has identified the problem and is working on the fix
- monitoring Jun 17, 2026, 03:40 AM UTC
A fix has been deployed and we are monitoring the IVP portal performance
- resolved Jun 18, 2026, 12:50 AM UTC
This incident has been resolved.
Major May 28, 2026 Issue with certain payment types 1h 59m Hosted Payments Page, Production Payments API, Payment IVR
Started May 28, 2026, 11:04 PM UTC· resolved May 29, 2026, 01:04 AM UTC
- investigating May 28, 2026, 11:04 PM UTC
We are currently investigating an issue with certain payment types. Some payments may be impacted.
- identified May 28, 2026, 11:20 PM UTC
We have found the cause of the issue and a fix is now being prepared and implemented.
- monitoring May 29, 2026, 12:00 AM UTC
The fix has been successful and transactions should now work as expected. Will continue to monitor to ensure normal operation,
- monitoring May 29, 2026, 12:03 AM UTC
We are continuing to monitor for any further issues.
- resolved May 29, 2026, 01:04 AM UTC
Services have now returned to normal.
Major May 18, 2026 New Calls Failing to Connect in AU1, AU2 and AU3 –
Started May 18, 2026, 04:50 AM UTC· resolved May 18, 2026, 04:50 AM UTC
- resolved May 25, 2026, 04:55 AM UTC
Due to the failure of an emergency change required to ensure the security, integrity and availability of the AU1, AU2 and AU3 regions, we are aware that customer experienced call failures during new call attempts for approximately 15 to 20 minutes from approximately 14h50 AEST on 18/05/2026. Active calls did not experience any impact and the issue was confirmed resolved at 15h08, with monitoring revealing all calls connecting successfully from that time onwards.
Notice April 22, 2026 AU carriage intermittent issues 3h 36m Australia
Started Apr 22, 2026, 02:34 AM UTC· resolved Apr 22, 2026, 06:11 AM UTC
- investigating Apr 22, 2026, 02:34 AM UTC
SecureCo has been notified by one of the carriers in AU about an issue affecting their inbound and outbound voice services across Australian carriers. The incident was identified at 22 April 2026, 11:05 (AEST) and is under investigation. Current known impact: Intermittent inbound call failures, including toll-free (1800) services Outbound calls may experience brief disruption but are generally completing via automatic rerouting. We are monitoring the situation and will provide further updates as they become available.
- monitoring Apr 22, 2026, 02:44 AM UTC
We have been notified by the carrier that the issue has been resolved.
- resolved Apr 22, 2026, 06:11 AM UTC
This incident has been resolved.
Minor February 25, 2026 Payment IVR failures 3h 8m Payment IVR
Started Feb 25, 2026, 06:19 PM UTC· resolved Feb 25, 2026, 09:27 PM UTC
- investigating Feb 25, 2026, 06:19 PM UTC
We are currently investigating errors seen in Payment IVR transaction processing
- identified Feb 25, 2026, 06:41 PM UTC
The issue has been identified and a fix has been deployed.
- monitoring Feb 25, 2026, 06:42 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 25, 2026, 08:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 25, 2026, 09:27 PM UTC
This incident has been resolved.
Critical December 14, 2025 Call failures in AU1 Region 3h 1m SIP Trunking for Microsoft Teams, SIP Trunking for WebEx Calling, SIP Trunking for Genesys Cloud CX, SIP Trunking for NICE CXone and 2 more
Started Dec 14, 2025, 11:48 PM UTC· resolved Dec 15, 2025, 02:49 AM UTC
- investigating Dec 14, 2025, 11:48 PM UTC
We are currently investigating reports of call failures affecting SecureCo AU region
- identified Dec 14, 2025, 11:59 PM UTC
We have identified the problem and the team is working on the fix. ETA 10 mins
- identified Dec 15, 2025, 12:00 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 15, 2025, 12:01 AM UTC
The services are restored back to operational. We are continuing to monitor the situation
- monitoring Dec 15, 2025, 12:04 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 15, 2025, 12:04 AM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 15, 2025, 12:06 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 15, 2025, 02:49 AM UTC
This incident has been resolved.
Major October 29, 2025 Payment IVR issues 4h 27m Payment IVR
Started Oct 29, 2025, 01:00 AM UTC· resolved Oct 29, 2025, 05:28 AM UTC
- investigating Oct 29, 2025, 01:57 AM UTC
We are investigating issues with Payment IVR affecting some of our Customers
- investigating Oct 29, 2025, 02:59 AM UTC
Investigation is ongoing, some remediation steps attempted, the issue is still ongoing.
- investigating Oct 29, 2025, 03:37 AM UTC
Investigation ongoing. Root cause is still not identified.
- monitoring Oct 29, 2025, 04:11 AM UTC
The issue has been identified and service has been restored. We will continue to monitor for the next hour prior to closing the incident.
- resolved Oct 29, 2025, 05:28 AM UTC
This incident has been resolved.
Minor October 16, 2025 Payment IVR intermittent transaction failure Alerts 1h 48m Payment IVR
Started Oct 16, 2025, 07:00 PM UTC· resolved Oct 16, 2025, 08:48 PM UTC
- investigating Oct 16, 2025, 07:00 PM UTC
We are currently investigating this issue.
- investigating Oct 16, 2025, 07:01 PM UTC
We are continuing to investigate this issue.
- identified Oct 16, 2025, 07:21 PM UTC
The issue has been identified, and a fix is being implemented.
- monitoring Oct 16, 2025, 07:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2025, 08:48 PM UTC
This incident has been resolved.
Major October 4, 2025 Issue with Inbound and Outbound calls in AU region 4h 28m SIP Trunking for Microsoft Teams, SIP Trunking for Microsoft Teams, SIP Trunking for WebEx Calling, SIP Trunking for WebEx Calling and 6 more
Started Oct 04, 2025, 02:20 AM UTC· resolved Oct 04, 2025, 06:48 AM UTC
- investigating Oct 04, 2025, 02:20 AM UTC
We are investigating the issue that seems to affect both outbound and inbound calls
- monitoring Oct 04, 2025, 02:25 AM UTC
A fix has been deployed and all services seem to be back to normal. We continue monitoring the situation
- resolved Oct 04, 2025, 06:48 AM UTC
This incident has been resolved.
Minor September 29, 2025 Payments API availability 31m Production Payments API
Started Sep 29, 2025, 10:33 PM UTC· resolved Sep 29, 2025, 11:05 PM UTC
- investigating Sep 29, 2025, 10:33 PM UTC
We are investigating reports of some intermittent issues with our Payments API
- resolved Sep 29, 2025, 11:05 PM UTC
All services are back to normal
Major September 16, 2025 Calls not connecting correctly in AU and NZ 38m Australia, New Zealand
Started Sep 16, 2025, 09:05 AM UTC· resolved Sep 16, 2025, 09:44 AM UTC
- investigating Sep 16, 2025, 09:05 AM UTC
We have been notified by one of our carriage suppliers of an incident affecting Australia and New Zealand. We will provide further information when available.
- monitoring Sep 16, 2025, 09:09 AM UTC
Our carriage partner has notified us that the issue has been resolved now. We have validated that the service has been restored via test calls from our side and will continue to monitor the situation.
- resolved Sep 16, 2025, 09:44 AM UTC
This incident has been resolved.
Notice September 8, 2025 Call quality issues for Payments services in Australia 14h 14m
Started Sep 08, 2025, 08:29 AM UTC· resolved Sep 08, 2025, 10:43 PM UTC
- investigating Sep 08, 2025, 08:29 AM UTC
We are currently investigating voice call quality issues experienced by customers connecting to the Payments service in Australia
- identified Sep 08, 2025, 09:03 AM UTC
The issue has been identified and fix is being deployed
- monitoring Sep 08, 2025, 09:07 AM UTC
A fix has been applied and we are monitoring the results
- resolved Sep 08, 2025, 10:43 PM UTC
This incident has been resolved.
Critical August 4, 2025 Payment IVR - Unable to get into Secure Mode 37m Payment IVR
Started Aug 04, 2025, 12:02 AM UTC· resolved Aug 04, 2025, 12:40 AM UTC
- investigating Aug 04, 2025, 12:02 AM UTC
We are currently investigating an issue with completing payments using Payment IVR
- resolved Aug 04, 2025, 12:40 AM UTC
This incident has been resolved now
Major July 30, 2025 Hosted Payments Page - Intermittent Capture Issues 2h 57m Hosted Payments Page
Started Jul 30, 2025, 02:19 AM UTC· resolved Jul 30, 2025, 05:16 AM UTC
- investigating Jul 30, 2025, 02:19 AM UTC
We are currently investigating a potential issue with our Hosted Payments Page This may impact some payment captures via the HPP
- identified Jul 30, 2025, 02:58 AM UTC
We have identified the issue and are currently implementing a fix.
- monitoring Jul 30, 2025, 03:55 AM UTC
Fixes have been implemented and services have returned to normal operation. We will monitor for the next 60 minutes to confirm.
- resolved Jul 30, 2025, 05:16 AM UTC
Issue has been resolved, all services have returned to normal.
Minor June 2, 2025 AU1 Call Failures and Longer than Usual Connect Times 5h 50m
Started Jun 02, 2025, 03:30 PM UTC· resolved Jun 02, 2025, 09:20 PM UTC
- resolved Jun 02, 2025, 07:32 PM UTC
We are aware of ongoing issues with the Cloud Provider hosting our AU1 region since approximately 01:30 AEST 03/06/25 and have taken action to mitigate the issue until it is fully resolved, at this stage we are monitoring to ensure there is no further impact to customers. Update 07:20 AEST: We are continuing to monitor the resolution activities by our cloud provider and monitor for customer impact, with no known customer impact at this time.
Minor May 4, 2025 ServiceDesk Portal Logon Issue 7h 50m Support Services
Started May 04, 2025, 11:24 PM UTC· resolved May 05, 2025, 07:15 AM UTC
- identified May 04, 2025, 11:24 PM UTC
We are experiencing a logon issue with our public service desk portal. We are still receiving support emails and phone calls, though you may not be able to view current and past cases via the web portal
- resolved May 05, 2025, 07:15 AM UTC
The public service desk web portal is now available.
Major April 6, 2025 Payment Services Issues - 07 April 2025 51m Hosted Payments Page, Production Payments API
Started Apr 06, 2025, 10:18 PM UTC· resolved Apr 06, 2025, 11:09 PM UTC
- investigating Apr 06, 2025, 10:18 PM UTC
We are are currently investigating issues relating to our payment services.
- identified Apr 06, 2025, 10:33 PM UTC
The team have identified the cause of the issue and are currently remediating. Payment services should resume shortly.
- monitoring Apr 06, 2025, 10:53 PM UTC
Services have resumed and transactions are now being observed since 8:37am (AEST). The team currently monitoring services.
- resolved Apr 06, 2025, 11:09 PM UTC
This incident has been resolved.
Minor March 4, 2025 IVP Intermittent Call Failures / Degraded Service - 05/03/2025 1h 58m SIP Trunking for Microsoft Teams, SIP Trunking for WebEx Calling, SIP Trunking for Genesys Cloud CX, SIP Trunking for NICE CXone and 1 more
Started Mar 04, 2025, 10:47 PM UTC· resolved Mar 05, 2025, 12:45 AM UTC
- investigating Mar 04, 2025, 10:47 PM UTC
We are currently investigating some reported call issues / failures & degraded service.
- monitoring Mar 04, 2025, 11:04 PM UTC
Issue has been identified and service has now stablised. Engineers are currently monitoring.
- monitoring Mar 04, 2025, 11:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 05, 2025, 12:45 AM UTC
Monitoring has confirmed that the issue has been successfully resolved and no further action is required.
Notice February 17, 2025 Intermittent Quality Issues IVP SYD2 19h 7m Enterprise Voice for Genesys Cloud
Started Feb 17, 2025, 08:31 AM UTC· resolved Feb 18, 2025, 03:38 AM UTC
- investigating Feb 17, 2025, 08:31 AM UTC
We are currently investigating ongoing reports with traffic instability between our Sydney POPs and our IVP AU1 Cloud Environment.
- investigating Feb 17, 2025, 08:35 AM UTC
Earlier today we observed traffic instability isolated to a few services and customers. The issue was resolved and isolated by failing over to our HA SBC. Unfortunately as the day progressed, additional reported cases had been observed. Investigations are ongoing with our connectivity partners and cloud partners to understand the cause of the issue.
- identified Feb 17, 2025, 09:43 AM UTC
The issue observed has been identified as a BGP flapping issue. Investigations as to root cause are ongoing.
- identified Feb 17, 2025, 11:14 AM UTC
Investigations have led to a BGP flap occuring on all megaport services. An Engineer has been dispatched to the POPs for further investgation works.
- identified Feb 17, 2025, 11:15 AM UTC
We are continuing to work on a fix for this issue.
- identified Feb 17, 2025, 12:33 PM UTC
Emergency works has commenced at SYD2 POP
- identified Feb 17, 2025, 01:17 PM UTC
POP Maintenance on SY2 Completed
- monitoring Feb 17, 2025, 06:16 PM UTC
Our team has implemented a fix with the support of our routing vendor and we are monitoring to ensure there are no remaining issues.
- monitoring Feb 18, 2025, 12:15 AM UTC
We have identified a final routing issue and resolved it, at this time we will continue to monitor to ensure no issues remain.
- resolved Feb 18, 2025, 03:38 AM UTC
This incident has been resolved.
Minor January 17, 2025 Inbound / Toll Free - Call Degradation / Failures - Friday 17 January 2025 41m Australia, New Zealand
Started Jan 17, 2025, 04:38 AM UTC· resolved Jan 17, 2025, 05:20 AM UTC
- identified Jan 17, 2025, 04:38 AM UTC
An issue relating Inbound / Toll Free - Call Degradation / Failures with upstream carrier from around 2:30 today was reported. Engineers have investigated with carrier who have advised issue is now resolved.
- monitoring Jan 17, 2025, 04:41 AM UTC
Upstream carrier has confirmed issue resolved. SecureCo Engineers are montoring further and updates will be provided directly via the raised ServiceDesk cases.
- monitoring Jan 17, 2025, 05:14 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 17, 2025, 05:15 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 17, 2025, 05:20 AM UTC
This incident has been resolved.
Notice November 25, 2024 Gen1 Upstream Carrier Path Degradation 18h 18m Gen1 - Carrier Services
Started Nov 25, 2024, 04:52 AM UTC· resolved Nov 25, 2024, 11:10 PM UTC
- investigating Nov 25, 2024, 04:52 AM UTC
We are currently investgating alarms and reports of an upstream carrier path in our Gen1 network failing to connect calls. Investgations have commenced with the upstream carrier to identify the issue.
- identified Nov 25, 2024, 05:19 AM UTC
We have identified the issue with the upstream carrier path and working on a work around solution.
- identified Nov 25, 2024, 06:49 AM UTC
We are engage in ongoing works with our Carrier Partner to resolve the issue. The issue effects calls to tollfree numbers which route via URI to SecureCo to our SYD1 pop. Customers with inbound Toll Free numbers are advised to ensure they have configured their Toll-Free Call routing plan to use both SYD1 and SYD2 URI, as well as PSTN failover to ensure calls successfully terminate to the required Answerpoint.
- identified Nov 25, 2024, 10:57 PM UTC
Services are restored and under Monitoring.
- resolved Nov 25, 2024, 11:10 PM UTC
This incident has been resolved.
Major November 15, 2024 Voice Connectivity Issues - 15/11/2024 2h 6m SIP Trunking for Microsoft Teams, Australia, Enterprise Voice, SIP Trunking for WebEx Calling and 8 more
Started Nov 15, 2024, 05:16 AM UTC· resolved Nov 15, 2024, 07:23 AM UTC
- investigating Nov 15, 2024, 05:16 AM UTC
Our team are currently investigating call failures across some services
- investigating Nov 15, 2024, 05:27 AM UTC
Our team have identified the issue which is under further investigation.
- investigating Nov 15, 2024, 05:55 AM UTC
Our Engineers are still investigating further and working to implement a fix. A further update will be provided once this has been confirmed.
- identified Nov 15, 2024, 06:24 AM UTC
Our Engineers are currently finalising a fix in order to ensure services are stabilised. Further update will be provided once we have confirmation.
- monitoring Nov 15, 2024, 06:31 AM UTC
Services have now stablised and the team are currently monitoring for any further issues.
- resolved Nov 15, 2024, 07:23 AM UTC
Post restoration monitoring has confirmed that the issue has been successfully resolved and services stabilised.
Minor November 1, 2024 Voice Issues - 01/11/2024 1h 7m SIP Trunking for Microsoft Teams, SIP Trunking for WebEx Calling, SIP Trunking for Genesys Cloud CX, SIP Trunking for NICE CXone and 2 more
Started Nov 01, 2024, 04:58 AM UTC· resolved Nov 01, 2024, 06:05 AM UTC
- identified Nov 01, 2024, 04:58 AM UTC
We are aware of an issue in AU1 region and are currently applying a fix.
- monitoring Nov 01, 2024, 05:01 AM UTC
Service is restored and the team are monitoring for any further errors.
- resolved Nov 01, 2024, 06:05 AM UTC
This incident has been resolved.
Major October 30, 2024 Intermittent Voice Connectivity Issues - 31/10/2024 3h 27m SIP Trunking for Microsoft Teams, Australia, Enterprise Voice, SIP Trunking for WebEx Calling and 4 more
Started Oct 30, 2024, 11:25 PM UTC· resolved Oct 31, 2024, 02:53 AM UTC
- investigating Oct 30, 2024, 11:25 PM UTC
Our team are currently investigating monitoring alerts relating to some observed intermittent call failures
- identified Oct 30, 2024, 11:42 PM UTC
The team have identified the issue and are currently working to remediate the issue.
- identified Oct 31, 2024, 12:01 AM UTC
The team are currently continuing to work on fix for this issue.
- monitoring Oct 31, 2024, 12:06 AM UTC
Services have been restored and service monitoring is currently underway.
- investigating Oct 31, 2024, 12:14 AM UTC
Service restoration has not been fully successful and we are currently investigating further.
- monitoring Oct 31, 2024, 12:39 AM UTC
The team are currently restoring services and are monitoring
- monitoring Oct 31, 2024, 12:40 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 31, 2024, 01:20 AM UTC
There have been no further issues reported and team are continuing to monitor all services
- monitoring Oct 31, 2024, 01:21 AM UTC
There have been no further issues reported and team are continuing to monitor all services
- resolved Oct 31, 2024, 02:53 AM UTC
Post restoration monitoring has confirmed that the issue has been successfully resolved.