Resolved after 3 hours 59 minutes, affecting Australia, on September 21, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Sep 21, 2026, 04:46 AM UTC
We are currently investigating an issue with one of our carriers when calls connect but no audio is present.
- monitoring Sep 21, 2026, 05:09 AM UTC
Remediation actions performed and we see calls with normal audio proceeding from the carrier now. We continue monitoring the performance
- monitoring Sep 21, 2026, 05:10 AM UTC
We are continuing to monitor for any further issues.
- identified Sep 21, 2026, 05:25 AM UTC
We see calls still not having proper audio for some customers. The team is working on additional remediation.
- monitoring Sep 21, 2026, 05:35 AM UTC
Issue has been resolved. We continue monitoring
- monitoring Sep 21, 2026, 05:35 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 21, 2026, 08:46 AM UTC
This incident has been resolved.
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