SavvyMoney Outage History
SavvyMoney is up right nowSavvyMoney had 25 outages in the last 2 years totaling 74h 20m of downtime — averaging 1 incident per month.
There were 25 SavvyMoney outages since November 12, 2024 totaling 74h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.
Analytics and Partner Hub sign-in failures
Timeline · 1 update
- resolved Aug 11, 2026, 10:05 PM UTC
Between approximately 12:10 PM and 6:45 PM PDT on August 7, 2026, some partner administrators were unable to sign in to SavvyMoney Analytics and the Partner Hub. The cause was a configuration issue affecting sign-in validation, which has been corrected. Consumer-facing services, including credit score access, credit alerts, and pre-approval offers, were unaffected throughout.
SavvyMoney Widgets and Pages — degraded loading
Affected: API Core ServiceCredit ServiceOffers Engine
Timeline · 3 updates
- investigating May 12, 2026, 03:58 PM UTC
We are currently investigating this issue.
- monitoring May 12, 2026, 04:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2026, 08:28 AM UTC
Incident has been resolved
Core Application is currently unavailable
Affected: API Core ServiceCredit ServiceOffers EngineSSO Service - AuthSSO Service - Web
Timeline · 4 updates
- investigating May 08, 2026, 01:07 AM UTC
Core application is currently unavailable
- investigating May 08, 2026, 01:07 AM UTC
We are continuing to investigate this issue.
- identified May 08, 2026, 02:04 AM UTC
We are partially recovered from a service disruption caused by an AWS infrastructure issue in us-east-1. Most traffic is now flowing, but response times remain elevated. We expect full recovery within 30–60 min as systems normalize.
- resolved May 08, 2026, 02:16 AM UTC
This incident is resolved.
Core application is currently unavailable
Timeline · 1 update
- resolved May 08, 2026, 01:04 AM UTC
Core application is currently unavailable
Ascend Ops Experian Credit Bureau Service Disruption
Affected: Lending Digital JourneyLending and Deposits Backoffice/Admin System
Timeline · 2 updates
- investigating Feb 20, 2026, 11:21 PM UTC
Experian is currently experiencing a service disruption affecting credit bureau pulls. This is an upstream provider issue and may impact some partner transactions. We are monitoring the situation and will share updates as they become available from Experian.
- resolved Feb 21, 2026, 01:10 AM UTC
This issue is resolved.
Analytics Currently Unavailable
Affected: Analytics
Timeline · 5 updates
- investigating Feb 20, 2026, 07:02 PM UTC
Analytics is currently unavailable as of 10:35AM PST
- investigating Feb 20, 2026, 07:06 PM UTC
This issue is caused by our upstream provider, Cloudflare, and is currently under investigation.
- identified Feb 20, 2026, 07:28 PM UTC
The issue has been identified and a fix has been implemented
- monitoring Feb 20, 2026, 07:31 PM UTC
A fix has been implemented by our upstream provider, Cloudflare, and we are monitoring the results.
- resolved Feb 20, 2026, 08:24 PM UTC
This incident has been resolved.
Analytics Platform Outage
Affected: Analytics
Timeline · 3 updates
- investigating Feb 05, 2026, 03:24 PM UTC
We are currently experiencing an outage affecting the Analytics platform. The issue has been identified, and teams are actively working on a resolution. We will provide updates as progress is made.
- identified Feb 05, 2026, 04:53 PM UTC
Data sources are currently being refreshed. Analytics functionality is expected to restore within the next ~15 minutes. We will continue to monitor and provide updates as needed.
- resolved Feb 05, 2026, 05:34 PM UTC
The Analytics platform outage has been resolved, and all services are operating normally. The issue was caused by an internal configuration error during remediation of a previously identified data source issue. This resulted in temporary unavailability while data sources and workbooks were restored. The platform was unavailable from 7:15 AM PST to 9:10 AM PST. We have corrected the underlying issue and taken steps to prevent recurrence. Thank you for your patience.
Some partners on Fiserv XD platform may have experienced system disruption beginning at 12:00 am PST
Affected: Credit Service
Timeline · 4 updates
- investigating Jan 30, 2026, 04:51 PM UTC
Some partners on Fiserv XD platform may have experienced system disruption beginning at 12:00 am PST
- identified Jan 30, 2026, 04:52 PM UTC
The issue has been identified and a fix has been implemented
- monitoring Jan 30, 2026, 04:52 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Jan 30, 2026, 05:13 PM UTC
This incident has been resolved.
External-api performance degradation
Affected: API Core ServiceCMS Core Services
Timeline · 4 updates
- investigating Jan 20, 2026, 02:16 PM UTC
We are currently experiencing an issue with external-api performance degradation
- identified Jan 20, 2026, 02:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 20, 2026, 03:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 21, 2026, 12:29 PM UTC
This incident has been resolved.
SavvyMoney Analytics Service Disruption
Affected: Analytics
Timeline · 4 updates
- investigating Jan 15, 2026, 03:22 PM UTC
SavvyMoney Analytics is currently experiencing a service disruption due to an upstream issue impacting Tableau Cloud. As a result, users may be unable to access analytics dashboards or access the service. Tableau engineers are actively working to resolve the issue. SavvyMoney teams are engaged and coordinating with Salesforce/Tableau while monitoring the situation closely. We will provide an update within 30 minutes or sooner as additional information becomes available.
- investigating Jan 15, 2026, 03:57 PM UTC
The service disruption impacting SavvyMoney Analytics is ongoing. Tableau/Salesforce is still investigating the issue and working toward resolution. SavvyMoney teams remain engaged and are monitoring the situation closely. We will continue to provide updates as more information becomes available.
- monitoring Jan 15, 2026, 04:34 PM UTC
Tableau Cloud is undergoing recovery. SavvyMoney Analytics dashboards may experience longer-than-normal load times while services stabilize. Our team is monitoring the situation closely and will continue to provide updates as performance returns to normal.
- resolved Jan 15, 2026, 04:39 PM UTC
The issue impacting SavvyMoney Analytics has been resolved. This incident was caused by a regional service disruption within Tableau Cloud that affected multiple customers, not just SavvyMoney. Tableau identified that a query within the affected region caused elevated resource utilization. Once the query was completed, utilization returned to normal levels and services stabilized. All SavvyMoney Analytics dashboards and services are now operating normally. We will continue to monitor and work with Tableau to understand any preventive measures.
Incident Update – Resolved
Timeline · 1 update
- resolved Jan 14, 2026, 07:26 PM UTC
We experienced an issue with an external API that caused slow response times between 10:30 AM and 11:02 AM PST. The issue has been resolved, and all systems are operating normally. We are continuing to investigate the root cause to prevent recurrence.
Major Service interrruption
Affected: API Core ServiceCredit ServiceOffers EngineSSO Service - AuthSSO Service - Web
Timeline · 2 updates
- investigating Dec 17, 2025, 07:40 PM UTC
We are currently investigating this issue.
- resolved Dec 17, 2025, 08:01 PM UTC
This incident has been resolved.
Major Outage
Affected: API Core ServiceAnalyticsCredit ServiceOffers EngineSSO Service - AuthSSO Service - WebCMS Core ServicesCMS Builder Services
Timeline · 4 updates
- investigating Dec 17, 2025, 07:39 PM UTC
We are currently experiencing an outage impacting our services. Our team is actively working to restore service and will provide updates as they become available.
- identified Dec 17, 2025, 07:57 PM UTC
We have identified the issues.
- identified Dec 17, 2025, 08:01 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 17, 2025, 08:02 PM UTC
Service has been restored.
Major API Failures – Credit Score Services
Affected: API Core Service
Timeline · 3 updates
- investigating Dec 15, 2025, 07:52 PM UTC
We are investigating a significant service disruption affecting the SavvyMoney Credit Score APIs, with elevated error rates and traffic drops; some integrations are experiencing up to 100% request failures. Our engineering team is actively working with our integration partners to identify the root cause and restore service. We will provide updates as more information becomes available.
- identified Dec 15, 2025, 07:57 PM UTC
We have identified the source of the elevated failure rates impacting Credit Score APIs and are monitoring recovery. Error rates are decreasing, and traffic is beginning to stabilize. We continue to work closely with our partners to ensure complete service restoration. Further updates will be posted as progress continues.
- resolved Dec 15, 2025, 09:26 PM UTC
The engineering team has resolved the issue.
Banno Partners Experiencing Service Disruption
Affected: Partners - Banno
Timeline · 4 updates
- investigating Dec 11, 2025, 04:55 PM UTC
We are currently experiencing a service disruption affecting all Banno-integrated partners. Our team is actively investigating and working to restore full functionality. Updates will be provided as soon as more information becomes available.
- identified Dec 11, 2025, 05:30 PM UTC
We have identified the issue.
- monitoring Dec 11, 2025, 05:32 PM UTC
We have deployed a fix for the issue impacting Banno-integrated partners. The service is operating normally, and we are not seeing any further errors. We will continue monitoring to ensure stability.
- resolved Dec 11, 2025, 05:42 PM UTC
This incident has been resolved.
SavvyMoney Analytics, Lending and Deposits Digital Journeys Intermittent availabiity issues due to Cloudflare-Related Availability
Affected: AnalyticsLending Digital JourneyDeposits Digital Journey
Timeline · 9 updates
External-api failed to process some requests
Affected: API Core Service
Timeline · 5 updates
- investigating Nov 14, 2025, 02:45 PM UTC
We are currently investigating this issue.
- investigating Nov 14, 2025, 02:45 PM UTC
We are continuing to investigate this issue.
- identified Nov 14, 2025, 03:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 14, 2025, 03:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2025, 07:01 PM UTC
This incident has been resolved.
Slow response time and service interruption
Affected: API Core ServiceAnalyticsCredit ServiceOffers EngineSSO Service - AuthSSO Service - WebSFTP PipelineCMS Core ServicesCMS Builder ServicesAWS - East Coast RegionLending Digital JourneyDeposits Digital JourneyLending and Deposits Backoffice/Admin SystemLending & Deposits - API ServiceLending & Deposits - Site to Site VPN
Timeline · 6 updates
Performance degradation for external-api service
Affected: API Core Service
Timeline · 2 updates
- investigating Oct 08, 2025, 03:41 PM UTC
Stabilized external-api service, monitoring
- resolved Oct 08, 2025, 04:06 PM UTC
This incident has been resolved.
Performance Degradation Impacting External API Services and Credit Score Functionality
Affected: API Core ServiceCredit Service
Timeline · 4 updates
- investigating Sep 02, 2025, 04:11 PM UTC
We are investigating performance degradation reports affecting external API services and credit score functionality. Our engineering team is actively working to identify the cause and will provide updates as more information becomes available.
- identified Sep 02, 2025, 04:59 PM UTC
We have identified the root cause of the performance degradation impacting external API services and credit score functionality. Our engineering team is deploying a solution and code update to remediate the issue. Some users may continue to experience slowness during this process. We will provide another update once the deployment is complete and performance is fully restored.
- identified Sep 02, 2025, 05:34 PM UTC
We have resolved the performance degradation affecting external API services. All API functionality is now operating normally. However, some users may continue to experience slowness in the user interface. Our engineering team is actively working to remediate the remaining issues and will provide further updates as progress is made.
- resolved Sep 02, 2025, 05:52 PM UTC
We have resolved the application's slowness. All systems are operating normally. Our team will review the incident and evaluate any changes needed to prevent future occurrences. A complete Root Cause Analysis (RCA) will be published by the end of the week.
Performance Degradation: External APIs and Credit Score Services
Affected: API Core ServiceCredit Service
Timeline · 5 updates
- monitoring Jul 15, 2025, 03:36 PM UTC
We experienced performance degradation impacting external API services and credit score functionality from 7:45 AM to 8:09 AM Pacific Time. Some user requests may have been affected during this window.
- monitoring Jul 15, 2025, 03:37 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 15, 2025, 03:44 PM UTC
We observed performance degradation affecting external API services and credit score functionality from 7:45 AM to 8:09 AM Pacific Time. Performance has stabilized, and we continue monitoring the affected services to ensure full recovery.
- identified Jul 15, 2025, 04:25 PM UTC
We continue to experience performance issues affecting external API services and credit score functionality. The incident began at 7:45 AM Pacific Time and is ongoing. Our team is actively working on mitigation and is engaged with AWS Support, as some underlying AWS services are experiencing issues. We will provide updates as we learn more.
- resolved Jul 15, 2025, 06:00 PM UTC
The performance issues impacting external API services and credit score functionality have been resolved. AWS is continuing to monitor backend services to ensure full stability. We will continue to observe the system and follow up if any further action is required.
Performance degradation on external api
Affected: API Core Service
Timeline · 2 updates
- investigating Dec 23, 2024, 01:17 PM UTC
We are currently investigating this issue.
- resolved Dec 23, 2024, 01:55 PM UTC
This incident has been resolved.
Issues with credit score availability
Affected: API Core ServiceCredit ServiceOffers EngineSSO Service - AuthSSO Service - Web
Timeline · 4 updates
- investigating Nov 19, 2024, 12:12 PM UTC
We are currently investigating this issue.
- identified Nov 19, 2024, 12:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 19, 2024, 01:14 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Nov 19, 2024, 01:25 PM UTC
We are continue monitoring.
SavvyMoney credit score experiencing intermittent issues
Affected: API Core ServiceCredit ServiceOffers Engine
Timeline · 4 updates
- investigating Nov 12, 2024, 04:21 PM UTC
We are currently investigating the issue
- investigating Nov 12, 2024, 04:25 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 12, 2024, 04:47 PM UTC
We are actively monitoring the situation, and most services have been restored.
- resolved Nov 12, 2024, 05:37 PM UTC
The incident has been resolved, and all services are now fully operational. We are working closely with AWS on the underlying issues and will publish a Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA) report within the next 48 hours.