SavvyMoney incident

Ascend Ops Experian Credit Bureau Service Disruption

Major Resolved View vendor source →

SavvyMoney experienced a major incident on February 20, 2026 affecting Lending Digital Journey and Lending and Deposits Backoffice/Admin System, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 11:21 PM UTC
Resolved
Feb 21, 2026, 01:10 AM UTC
Duration
1h 49m
Detected by Pingoru
Feb 20, 2026, 11:21 PM UTC

Affected components

Lending Digital JourneyLending and Deposits Backoffice/Admin System

Update timeline

  1. investigating Feb 20, 2026, 11:21 PM UTC

    Experian is currently experiencing a service disruption affecting credit bureau pulls. This is an upstream provider issue and may impact some partner transactions. We are monitoring the situation and will share updates as they become available from Experian.

  2. resolved Feb 21, 2026, 01:10 AM UTC

    This issue is resolved.