SavvyMoney incident
Ascend Ops Experian Credit Bureau Service Disruption
Resolved after 1 hour 49 minutes, affecting Lending Digital Journey and Lending and Deposits Backoffice/Admin System, on February 20, 2026.
Experian is currently experiencing a service disruption affecting credit bureau pulls. This is an upstream provider issue and may impact some partner transactions. We are monitoring the situation and will share updates as they become available from Experian.
Affected components
Update timeline
- investigating Feb 20, 2026, 11:21 PM UTC
Experian is currently experiencing a service disruption affecting credit bureau pulls. This is an upstream provider issue and may impact some partner transactions. We are monitoring the situation and will share updates as they become available from Experian.
- resolved Feb 21, 2026, 01:10 AM UTC
This issue is resolved.
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