SavvyMoney incident
Performance Degradation: External APIs and Credit Score Services
SavvyMoney experienced a major incident on July 15, 2025 affecting API Core Service and Credit Service, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 15, 2025, 03:36 PM UTC
We experienced performance degradation impacting external API services and credit score functionality from 7:45 AM to 8:09 AM Pacific Time. Some user requests may have been affected during this window.
- monitoring Jul 15, 2025, 03:37 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 15, 2025, 03:44 PM UTC
We observed performance degradation affecting external API services and credit score functionality from 7:45 AM to 8:09 AM Pacific Time. Performance has stabilized, and we continue monitoring the affected services to ensure full recovery.
- identified Jul 15, 2025, 04:25 PM UTC
We continue to experience performance issues affecting external API services and credit score functionality. The incident began at 7:45 AM Pacific Time and is ongoing. Our team is actively working on mitigation and is engaged with AWS Support, as some underlying AWS services are experiencing issues. We will provide updates as we learn more.
- resolved Jul 15, 2025, 06:00 PM UTC
The performance issues impacting external API services and credit score functionality have been resolved. AWS is continuing to monitor backend services to ensure full stability. We will continue to observe the system and follow up if any further action is required.