SavvyMoney Outage History
SavvyMoney is up right nowPingoru has recorded 30 incidents for SavvyMoney: 18 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 3 | 18 of 744 (2%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 7 of 744 (1%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 519 (0%) |
Incidents, newest first
Critical September 18, 2026 Lending & Deposit Application Flow – Degraded Performance (Resolved) 39m
Started Sep 18, 2026, 12:00 PM UTC· resolved Sep 18, 2026, 12:39 PM UTC
- resolved Sep 23, 2026, 06:33 PM UTC
On the mornings of September 18 and 19, 2026, some members at partner institutions had slow response times or could not complete applications in the SavvyMoney Lending & Deposit application flow. The first interruption lasted about 39 minutes, from 7:20 to 7:59 a.m. CT. The second began at about the same time the next morning, and we resolved it within 30 minutes. Both interruptions came from an internal scheduled process that competed with live application traffic. We stopped that process on September 19. Service returned to normal right away and has been stable since. We have also strengthened our monitoring so we can detect and respond to this kind of issue quickly. The impact was limited to the Lending & Deposit application flow. Credit score delivery, alerts, and dashboard offers were not affected. No member data was exposed, and there was no security impact. We are making a permanent improvement to prevent this from happening again. We will announce any related maintenance here in advance. We apologize for the disruption to your institutions and members, and we appreciate your patience.
Notice August 7, 2026 Analytics and Partner Hub sign-in failures 6h 35m
Started Aug 07, 2026, 07:10 PM UTC· resolved Aug 08, 2026, 01:45 AM UTC
- resolved Aug 11, 2026, 10:05 PM UTC
Between approximately 12:10 PM and 6:45 PM PDT on August 7, 2026, some partner administrators were unable to sign in to SavvyMoney Analytics and the Partner Hub. The cause was a configuration issue affecting sign-in validation, which has been corrected. Consumer-facing services, including credit score access, credit alerts, and pre-approval offers, were unaffected throughout.
Major May 12, 2026 SavvyMoney Widgets and Pages — degraded loading 16h 30m API Core Service, Credit Service, Offers Engine
Started May 12, 2026, 03:58 PM UTC· resolved May 13, 2026, 08:28 AM UTC
- investigating May 12, 2026, 03:58 PM UTC
We are currently investigating this issue.
- monitoring May 12, 2026, 04:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2026, 08:28 AM UTC
Incident has been resolved
Critical May 8, 2026 Core Application is currently unavailable 1h 9m API Core Service, Credit Service, Offers Engine, SSO Service - Auth and 1 more
Started May 08, 2026, 01:07 AM UTC· resolved May 08, 2026, 02:16 AM UTC
- investigating May 08, 2026, 01:07 AM UTC
Core application is currently unavailable
- investigating May 08, 2026, 01:07 AM UTC
We are continuing to investigate this issue.
- identified May 08, 2026, 02:04 AM UTC
We are partially recovered from a service disruption caused by an AWS infrastructure issue in us-east-1. Most traffic is now flowing, but response times remain elevated. We expect full recovery within 30–60 min as systems normalize.
- resolved May 08, 2026, 02:16 AM UTC
This incident is resolved.
Critical May 8, 2026 Core application is currently unavailable –
Started May 08, 2026, 12:42 AM UTC· resolved May 08, 2026, 12:42 AM UTC
- resolved May 08, 2026, 01:04 AM UTC
Core application is currently unavailable
Major February 20, 2026 Ascend Ops Experian Credit Bureau Service Disruption 1h 49m Lending Digital Journey, Lending and Deposits Backoffice/Admin System
Started Feb 20, 2026, 11:21 PM UTC· resolved Feb 21, 2026, 01:10 AM UTC
- investigating Feb 20, 2026, 11:21 PM UTC
Experian is currently experiencing a service disruption affecting credit bureau pulls. This is an upstream provider issue and may impact some partner transactions. We are monitoring the situation and will share updates as they become available from Experian.
- resolved Feb 21, 2026, 01:10 AM UTC
This issue is resolved.
Critical February 20, 2026 Analytics Currently Unavailable 1h 48m Analytics
Started Feb 20, 2026, 06:35 PM UTC· resolved Feb 20, 2026, 08:24 PM UTC
- investigating Feb 20, 2026, 07:02 PM UTC
Analytics is currently unavailable as of 10:35AM PST
- investigating Feb 20, 2026, 07:06 PM UTC
This issue is caused by our upstream provider, Cloudflare, and is currently under investigation.
- identified Feb 20, 2026, 07:28 PM UTC
The issue has been identified and a fix has been implemented
- monitoring Feb 20, 2026, 07:31 PM UTC
A fix has been implemented by our upstream provider, Cloudflare, and we are monitoring the results.
- resolved Feb 20, 2026, 08:24 PM UTC
This incident has been resolved.
Critical February 5, 2026 Analytics Platform Outage 2h 10m Analytics
Started Feb 05, 2026, 03:24 PM UTC· resolved Feb 05, 2026, 05:34 PM UTC
- investigating Feb 05, 2026, 03:24 PM UTC
We are currently experiencing an outage affecting the Analytics platform. The issue has been identified, and teams are actively working on a resolution. We will provide updates as progress is made.
- identified Feb 05, 2026, 04:53 PM UTC
Data sources are currently being refreshed. Analytics functionality is expected to restore within the next ~15 minutes. We will continue to monitor and provide updates as needed.
- resolved Feb 05, 2026, 05:34 PM UTC
The Analytics platform outage has been resolved, and all services are operating normally. The issue was caused by an internal configuration error during remediation of a previously identified data source issue. This resulted in temporary unavailability while data sources and workbooks were restored. The platform was unavailable from 7:15 AM PST to 9:10 AM PST. We have corrected the underlying issue and taken steps to prevent recurrence. Thank you for your patience.
Major January 30, 2026 Some partners on Fiserv XD platform may have experienced system disruption beginning at 12:00 am PST 21m Credit Service
Started Jan 30, 2026, 04:51 PM UTC· resolved Jan 30, 2026, 05:13 PM UTC
- investigating Jan 30, 2026, 04:51 PM UTC
Some partners on Fiserv XD platform may have experienced system disruption beginning at 12:00 am PST
- identified Jan 30, 2026, 04:52 PM UTC
The issue has been identified and a fix has been implemented
- monitoring Jan 30, 2026, 04:52 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Jan 30, 2026, 05:13 PM UTC
This incident has been resolved.
Minor January 20, 2026 External-api performance degradation 22h 12m API Core Service, CMS Core Services
Started Jan 20, 2026, 02:16 PM UTC· resolved Jan 21, 2026, 12:29 PM UTC
- investigating Jan 20, 2026, 02:16 PM UTC
We are currently experiencing an issue with external-api performance degradation
- identified Jan 20, 2026, 02:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 20, 2026, 03:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 21, 2026, 12:29 PM UTC
This incident has been resolved.
Critical January 15, 2026 SavvyMoney Analytics Service Disruption 1h 17m Analytics
Started Jan 15, 2026, 03:22 PM UTC· resolved Jan 15, 2026, 04:39 PM UTC
- investigating Jan 15, 2026, 03:22 PM UTC
SavvyMoney Analytics is currently experiencing a service disruption due to an upstream issue impacting Tableau Cloud. As a result, users may be unable to access analytics dashboards or access the service. Tableau engineers are actively working to resolve the issue. SavvyMoney teams are engaged and coordinating with Salesforce/Tableau while monitoring the situation closely. We will provide an update within 30 minutes or sooner as additional information becomes available.
- investigating Jan 15, 2026, 03:57 PM UTC
The service disruption impacting SavvyMoney Analytics is ongoing. Tableau/Salesforce is still investigating the issue and working toward resolution. SavvyMoney teams remain engaged and are monitoring the situation closely. We will continue to provide updates as more information becomes available.
- monitoring Jan 15, 2026, 04:34 PM UTC
Tableau Cloud is undergoing recovery. SavvyMoney Analytics dashboards may experience longer-than-normal load times while services stabilize. Our team is monitoring the situation closely and will continue to provide updates as performance returns to normal.
- resolved Jan 15, 2026, 04:39 PM UTC
The issue impacting SavvyMoney Analytics has been resolved. This incident was caused by a regional service disruption within Tableau Cloud that affected multiple customers, not just SavvyMoney. Tableau identified that a query within the affected region caused elevated resource utilization. Once the query was completed, utilization returned to normal levels and services stabilized. All SavvyMoney Analytics dashboards and services are now operating normally. We will continue to monitor and work with Tableau to understand any preventive measures.
Major January 14, 2026 Incident Update – Resolved 32m
Started Jan 14, 2026, 06:30 PM UTC· resolved Jan 14, 2026, 07:02 PM UTC
- resolved Jan 14, 2026, 07:26 PM UTC
We experienced an issue with an external API that caused slow response times between 10:30 AM and 11:02 AM PST. The issue has been resolved, and all systems are operating normally. We are continuing to investigate the root cause to prevent recurrence.
Critical December 17, 2025 Major Service interrruption 20m API Core Service, Credit Service, Offers Engine, SSO Service - Auth and 1 more
Started Dec 17, 2025, 07:40 PM UTC· resolved Dec 17, 2025, 08:01 PM UTC
- investigating Dec 17, 2025, 07:40 PM UTC
We are currently investigating this issue.
- resolved Dec 17, 2025, 08:01 PM UTC
This incident has been resolved.
Critical December 17, 2025 Major Outage 23m API Core Service, Analytics, Credit Service, Offers Engine and 4 more
Started Dec 17, 2025, 07:39 PM UTC· resolved Dec 17, 2025, 08:02 PM UTC
- investigating Dec 17, 2025, 07:39 PM UTC
We are currently experiencing an outage impacting our services. Our team is actively working to restore service and will provide updates as they become available.
- identified Dec 17, 2025, 07:57 PM UTC
We have identified the issues.
- identified Dec 17, 2025, 08:01 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 17, 2025, 08:02 PM UTC
Service has been restored.
Critical December 15, 2025 Major API Failures – Credit Score Services 1h 34m API Core Service
Started Dec 15, 2025, 07:52 PM UTC· resolved Dec 15, 2025, 09:26 PM UTC
- investigating Dec 15, 2025, 07:52 PM UTC
We are investigating a significant service disruption affecting the SavvyMoney Credit Score APIs, with elevated error rates and traffic drops; some integrations are experiencing up to 100% request failures. Our engineering team is actively working with our integration partners to identify the root cause and restore service. We will provide updates as more information becomes available.
- identified Dec 15, 2025, 07:57 PM UTC
We have identified the source of the elevated failure rates impacting Credit Score APIs and are monitoring recovery. Error rates are decreasing, and traffic is beginning to stabilize. We continue to work closely with our partners to ensure complete service restoration. Further updates will be posted as progress continues.
- resolved Dec 15, 2025, 09:26 PM UTC
The engineering team has resolved the issue.
Critical December 11, 2025 Banno Partners Experiencing Service Disruption 47m Partners - Banno
Started Dec 11, 2025, 04:55 PM UTC· resolved Dec 11, 2025, 05:42 PM UTC
- investigating Dec 11, 2025, 04:55 PM UTC
We are currently experiencing a service disruption affecting all Banno-integrated partners. Our team is actively investigating and working to restore full functionality. Updates will be provided as soon as more information becomes available.
- identified Dec 11, 2025, 05:30 PM UTC
We have identified the issue.
- monitoring Dec 11, 2025, 05:32 PM UTC
We have deployed a fix for the issue impacting Banno-integrated partners. The service is operating normally, and we are not seeing any further errors. We will continue monitoring to ensure stability.
- resolved Dec 11, 2025, 05:42 PM UTC
This incident has been resolved.
Major November 18, 2025 SavvyMoney Analytics, Lending and Deposits Digital Journeys Intermittent availabiity issues due to Cloudflare-Related Availability 6h 7m Analytics, Lending Digital Journey, Deposits Digital Journey
Started Nov 18, 2025, 11:55 AM UTC· resolved Nov 18, 2025, 06:02 PM UTC
- investigating Nov 18, 2025, 11:55 AM UTC
We are currently investigating this issue.
- investigating Nov 18, 2025, 12:09 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 18, 2025, 12:35 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Nov 18, 2025, 12:56 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 18, 2025, 12:56 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 01:09 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 02:01 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 02:37 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 18, 2025, 06:02 PM UTC
This incident has been resolved.
Major November 14, 2025 External-api failed to process some requests 4h 16m API Core Service
Started Nov 14, 2025, 02:45 PM UTC· resolved Nov 14, 2025, 07:01 PM UTC
- investigating Nov 14, 2025, 02:45 PM UTC
We are currently investigating this issue.
- investigating Nov 14, 2025, 02:45 PM UTC
We are continuing to investigate this issue.
- identified Nov 14, 2025, 03:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 14, 2025, 03:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2025, 07:01 PM UTC
This incident has been resolved.
Critical October 20, 2025 Slow response time and service interruption 7h 36m API Core Service, Analytics, Credit Service, Offers Engine and 11 more
Started Oct 20, 2025, 02:24 PM UTC· resolved Oct 20, 2025, 10:01 PM UTC
- investigating Oct 20, 2025, 02:24 PM UTC
We are currently investigating this issue.
- investigating Oct 20, 2025, 03:42 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 04:36 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 04:37 PM UTC
Incident: AWS Service Degradation Affecting Third-Party Integrations We are currently responding to a global outage affecting AWS, originating in the US-EAST-1 (Northern Virginia) region, which has caused elevated error rates and latencies across multiple core services. As a result, several third-party providers and integration partners connected to the SavvyMoney platform — including TransUnion, Salesforce, Atlassian, NADA, and Zest — are experiencing intermittent service degradation. Our engineering and operations teams are actively monitoring the incident, coordinating with AWS and all affected third-party vendors, and assessing any direct impact to the SavvyMoney platform features (credit score updates, alert delivery, analytics dashboards, loan/offers flows). Impact Summary: - Lending and Deposit Services: Users may experience slower response times or intermittent errors when accessing pre-qualified offers or deposit-related insights. - Credit Data & Partner Integrations: Some credit score updates, loan analytics, and external API calls may be delayed or unavailable. - Platform Performance: General latency may occur across portions of the application that rely on AWS services such as compute, S3 storage, and API Gateway. What we know so far: - The issue appears rooted in AWS internal subsystems (not reported as a cyber-attack). - Wide-area knock-on effects have been reported — gaming, financial, social, and enterprise platforms all affected. - AWS has confirmed increased error/latency rates and begun mitigation steps; full recovery timeline is not yet confirmed. What this means for you: - Some services of ours may be slower, experience time-outs or delays — especially integrations that pass through AWS infrastructure. - At present, we are not aware of data loss or compromise of consumer data within the SavvyMoney platform. - We will track and normalize as soon as AWS signals full recovery and our third-party providers verify stable operation. Updates: We will publish further status updates as we receive additional information from AWS and our vendor partners, and once we have completed an internal impact assessment.
- investigating Oct 20, 2025, 04:41 PM UTC
We are continuing to investigate this issue.
- resolved Oct 21, 2025, 01:53 AM UTC
AWS has resolved the earlier issue in the US-EAST-1 (North Virginia) region that caused elevated error rates and latency across several core services. Between October 19 at 11:49 PM PDT and October 20 at 3:01 PM PDT, AWS experienced a regional service disruption triggered by a DNS resolution issue affecting DynamoDB, which later caused cascading performance impacts to EC2, Lambda, and other dependent services. These issues led to degraded performance and temporary throttling of some operations across AWS-hosted systems. As a result, certain SavvyMoney features—such as credit score updates, lending and deposit service integrations, and partner connections with TransUnion, Salesforce, and other integrations—were temporarily affected. All services have now fully recovered, and AWS has restored normal operations. We have verified that: — SavvyMoney’s core systems are stable and operational. — No data loss or security incidents occurred. — Partner and third-party integrations have returned to normal performance. Our engineering and DevOps teams continue to monitor AWS and third-party performance closely while AWS finalizes its post-incident review. Thank you for your patience and understanding during this global disruption.
Minor October 8, 2025 Performance degradation for external-api service 25m API Core Service
Started Oct 08, 2025, 03:41 PM UTC· resolved Oct 08, 2025, 04:06 PM UTC
- investigating Oct 08, 2025, 03:41 PM UTC
Stabilized external-api service, monitoring
- resolved Oct 08, 2025, 04:06 PM UTC
This incident has been resolved.
Major September 2, 2025 Performance Degradation Impacting External API Services and Credit Score Functionality 1h 40m API Core Service, Credit Service
Started Sep 02, 2025, 04:11 PM UTC· resolved Sep 02, 2025, 05:52 PM UTC
- investigating Sep 02, 2025, 04:11 PM UTC
We are investigating performance degradation reports affecting external API services and credit score functionality. Our engineering team is actively working to identify the cause and will provide updates as more information becomes available.
- identified Sep 02, 2025, 04:59 PM UTC
We have identified the root cause of the performance degradation impacting external API services and credit score functionality. Our engineering team is deploying a solution and code update to remediate the issue. Some users may continue to experience slowness during this process. We will provide another update once the deployment is complete and performance is fully restored.
- identified Sep 02, 2025, 05:34 PM UTC
We have resolved the performance degradation affecting external API services. All API functionality is now operating normally. However, some users may continue to experience slowness in the user interface. Our engineering team is actively working to remediate the remaining issues and will provide further updates as progress is made.
- resolved Sep 02, 2025, 05:52 PM UTC
We have resolved the application's slowness. All systems are operating normally. Our team will review the incident and evaluate any changes needed to prevent future occurrences. A complete Root Cause Analysis (RCA) will be published by the end of the week.
Major July 15, 2025 Performance Degradation: External APIs and Credit Score Services 2h 51m API Core Service, Credit Service
Started Jul 15, 2025, 03:09 PM UTC· resolved Jul 15, 2025, 06:00 PM UTC
- monitoring Jul 15, 2025, 03:36 PM UTC
We experienced performance degradation impacting external API services and credit score functionality from 7:45 AM to 8:09 AM Pacific Time. Some user requests may have been affected during this window.
- monitoring Jul 15, 2025, 03:37 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 15, 2025, 03:44 PM UTC
We observed performance degradation affecting external API services and credit score functionality from 7:45 AM to 8:09 AM Pacific Time. Performance has stabilized, and we continue monitoring the affected services to ensure full recovery.
- identified Jul 15, 2025, 04:25 PM UTC
We continue to experience performance issues affecting external API services and credit score functionality. The incident began at 7:45 AM Pacific Time and is ongoing. Our team is actively working on mitigation and is engaged with AWS Support, as some underlying AWS services are experiencing issues. We will provide updates as we learn more.
- resolved Jul 15, 2025, 06:00 PM UTC
The performance issues impacting external API services and credit score functionality have been resolved. AWS is continuing to monitor backend services to ensure full stability. We will continue to observe the system and follow up if any further action is required.
Notice December 23, 2024 Performance degradation on external api 38m API Core Service
Started Dec 23, 2024, 01:17 PM UTC· resolved Dec 23, 2024, 01:55 PM UTC
- investigating Dec 23, 2024, 01:17 PM UTC
We are currently investigating this issue.
- resolved Dec 23, 2024, 01:55 PM UTC
This incident has been resolved.
Notice November 19, 2024 Issues with credit score availability 1h 12m API Core Service, Credit Service, Offers Engine, SSO Service - Auth and 1 more
Started Nov 19, 2024, 12:12 PM UTC· resolved Nov 19, 2024, 01:25 PM UTC
- investigating Nov 19, 2024, 12:12 PM UTC
We are currently investigating this issue.
- identified Nov 19, 2024, 12:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 19, 2024, 01:14 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Nov 19, 2024, 01:25 PM UTC
We are continue monitoring.
Major November 12, 2024 SavvyMoney credit score experiencing intermittent issues 1h 16m API Core Service, Credit Service, Offers Engine
Started Nov 12, 2024, 04:21 PM UTC· resolved Nov 12, 2024, 05:37 PM UTC
- investigating Nov 12, 2024, 04:21 PM UTC
We are currently investigating the issue
- investigating Nov 12, 2024, 04:25 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 12, 2024, 04:47 PM UTC
We are actively monitoring the situation, and most services have been restored.
- resolved Nov 12, 2024, 05:37 PM UTC
The incident has been resolved, and all services are now fully operational. We are working closely with AWS on the underlying issues and will publish a Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA) report within the next 48 hours.