Salesloft Outage History

Our Engineers have deployed a fix to resolve the platform unresponsiveness. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.

Apr 14, 18:23 EDT Resolved - We've deployed a fix that has resolved the email and dialer issues. Please refresh your browser to ensure the applied changes take effect. Apr 14, 12:09 EDT Monitoring - We’ve deployed a fix that should resolve the email and dialer issues. Please refresh your browser to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates. Apr 14, 10:47 EDT Identified - Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates. Apr 14, 10:41 EDT Investigating - We are currently investigating reports of intermittent issues affecting our dialer and email services. Our team is working to identify the root cause, and we will provide an update as soon as more information is available.

Mar 9, 14:27 EDT Resolved - This incident has been resolved. Mar 9, 10:34 EDT Monitoring - Our engineers have deployed a fix to address the latency and performance issues that were impacting a subset of customers. We are seeing performance return to normal levels and will continue to monitor the system closely to ensure the changes have the intended effect. Mar 9, 07:25 EDT Investigating - We are investigating reports of increased latency within the platform affecting a subset of customers. Our engineering team is working to identify the root cause. Please continue to monitor this page for further updates.

Feb 10, 17:01 EST Resolved - This incident has been resolved. Feb 10, 15:54 EST Update - We are continuing to monitor for any further issues. Feb 10, 15:53 EST Monitoring - We have identified the root cause and deployed a fix. We will continue to monitor the situation to ensure complete stability. Feb 10, 12:45 EST Investigating - We are currently investigating reports where the bot is firing after a delay or is stalling in the middle of a conversation.

Feb 9, 16:20 EST Resolved - Maintenance for Drift Email has been completed. This is Resolved. Feb 8, 10:44 EST Monitoring - Maintenance for Drift Email has been completed. Our Engineering team will be monitoring over the next 24 hours. Feb 6, 15:10 EST Investigating - We are currently performing unplanned maintenance on the Drift Email product. During this time, the Drift Email product will be unavailable, and as a result, Drift Email users may experience intermittent delays in email processing, routing, and dashboard updates. This does not impact any other Drift, Salesloft, or Clari products or services. Our engineering team is working to restore full functionality as quickly as possible. Please note that Drift Chat and other platform services remain unaffected and are operating normally.

Feb 6, 13:18 EST Resolved - This incident has been resolved. Feb 4, 14:43 EST Update - We are continuing to investigate this issue. Feb 4, 14:42 EST Investigating - We are investigating an issue where playbook flows are stopping prematurely causing routing to not occur.

Feb 3, 18:08 EST Resolved - We have successfully deployed a fix for the issue where Lofted emails sent via the Outlook Extension were arriving with the body content replaced by the word "Undefined." Thank you for your patience. Feb 2, 13:59 EST Investigating - We are currently investigating reports where users Lofting emails from Outlook are finding the message body replaced with the text "Undefined."

Jan 28, 10:15 EST Resolved - This incident is now considered resolved. Thank you for your patience Jan 28, 09:20 EST Update - This incident is now considered resolved. Thank you for your patience Jan 27, 10:00 EST Investigating - We are currently investigating reports that Salesforce extension buttons are not appearing as expected within the browser extension. Our engineering team is currently looking into the matter to restore full functionality.

Jan 20, 10:11 EST Resolved - Our Engineers have deployed a fix that has resolved the issue with missing Zoom links in some calendar invites. Please refresh your browser to ensure the applied changes take effect. Jan 16, 09:53 EST Update - We are continuing to work on a fix for this issue. Jan 16, 09:53 EST Identified - Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates. Jan 15, 14:36 EST Investigating - We are investigating an issue with Zoom links not being automatically added to meeting invites booked through Salesloft meeting links. This seems to be impacting some of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

Jan 12, 16:12 EST Completed - The scheduled maintenance has been completed. Jan 11, 20:23 EST Verifying - All known issues are resolved. We will be conducting extra monitoring over the next 24 hours to ensure stability before closing this maintenance status post. Jan 11, 02:41 EST In progress - The infrastructure migration for our US2 hosting environment is complete. All services have been restored with the exception of analytics features, which our Engineering team is working to resolve. Jan 10, 18:08 EST Scheduled - We are performing a critical infrastructure migration to upgrade our hosting environment for our US2 Server. This work requires a temporary interruption of the Salesloft platform. Change: We have extended the maintenance window to allow additional time to complete the migration safely. New window: January 10, 6:00 PM – January 11, 2:00 AM (ET). We appreciate your patience and will provide progress updates on this page.

Dec 11, 04:04 EST Resolved - The outstanding issue with Deals not loading for a certain subset of customers has been resolved. Dec 10, 16:40 EST Investigating - Our Engineers are investigating an issue where the Deals page is not loading. We will provide an update as soon as we have more information.

Nov 20, 11:22 EST Resolved - Our Engineers have deployed a fix for this issue and Zoom links should be auto-populating in meeting invites again. Please refresh your browser to ensure the applied changes take effect. Nov 17, 10:41 EST Identified - A subset of customers have reported that Zoom links are failing to auto-populate in calendar invites when booking meetings through Salesloft. Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates. In the meantime, affected users will need to manually add a Zoom link to their calendar invites.

Nov 19, 08:24 EST Resolved - This incident has been resolved. Nov 18, 09:45 EST Monitoring - The Cloudflare team has sent an update that a fix has been implemented and they believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. If your team is having trouble with SSO, please try again. Nov 18, 08:27 EST Identified - Salesloft is receiving reports from customers that the Global Cloudflare Outage is impacting some aspects of their Salesloft experience, including logging in via SSO and tracked links. We will continue to monitor Cloudflare's status page as their systems come back online. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Nov 14, 14:19 EST Resolved - This incident has been resolved. Sep 4, 19:51 EDT Investigating - The Trust site has been updated to include information regarding the latest with Drift being temporarily offline. https://trust.salesloft.com/?uid=Notice%3A+Drift+Temporarily+Offline+Effective+Friday%2C+September+5%2C+2025+at+6+a.m.+ET. Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident.

Oct 21, 08:15 EDT Resolved - This incident is now considered resolved. Thank you for your patience and understanding throughout. Oct 20, 09:46 EDT Monitoring - Earlier this morning, Drift was impacted by the global Amazon Web Services outage. This resulted in the inability to log in and/or navigate the Drift platform, including successfully sending and receiving messages. Systems have since improved, but users may still experience platform performance issues as AWS continues to recover. We will provide an update once systems have fully recovered.