Salesloft Outage History

Apr 14, 18:23 EDT Resolved - We've deployed a fix that has resolved the email and dialer issues. Please refresh your browser to ensure the applied changes take effect. Apr 14, 12:09 EDT Monitoring - We’ve deployed a fix that should resolve the email and dialer issues. Please refresh your browser to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates. Apr 14, 10:47 EDT Identified - Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates. Apr 14, 10:41 EDT Investigating - We are currently investigating reports of intermittent issues affecting our dialer and email services. Our team is working to identify the root cause, and we will provide an update as soon as more information is available.

Mar 18, 10:00 EDT Resolved - We've deployed a fix that has resolved the extension issues. Please update Salesloft Connect to version V1.7.6 and refresh Chrome to ensure the changes take effect. Mar 17, 10:07 EDT Monitoring - We’ve deployed a fix to resolve the extension importing and Lofting issues. Please update Salesloft Connect to version V1.7.6 and refresh Chrome to ensure the changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates. Mar 16, 19:19 EDT Investigating - Our Engineering team has identified the cause and is working on a fix as a top priority for the various extension issues. We will provide further updates as soon as more information is available. Please continue to monitor the status page for the latest updates. Thank you for your continued patience. Mar 12, 13:12 EDT Identified - There’s currently an issue where users are receiving a permissions error when attempting to import records via our Chrome extension. Our engineering team has identified the root cause and is working on developing a fix. Please continue to monitor the status page for additional updates.

Mar 9, 14:27 EDT Resolved - This incident has been resolved. Mar 9, 10:34 EDT Monitoring - Our engineers have deployed a fix to address the latency and performance issues that were impacting a subset of customers. We are seeing performance return to normal levels and will continue to monitor the system closely to ensure the changes have the intended effect. Mar 9, 07:25 EDT Investigating - We are investigating reports of increased latency within the platform affecting a subset of customers. Our engineering team is working to identify the root cause. Please continue to monitor this page for further updates.

Feb 24, 16:58 EST Resolved - This incident has been resolved. Feb 23, 16:42 EST Monitoring - We identified an issue with an internal networking component which caused the slowness. We mitigated the issue by scaling up additional infrastructure. Our metrics show that the latency has returned to normal levels. We continue to the monitor performance and will resolve this incident after 24 hours, once the performance is stable. Feb 23, 15:36 EST Identified - After initial improvements, we’re now seeing increased latency again in the app. Our team is investigating and implementing additional mitigation. We’ll provide another update within the next 3 hours, or sooner if the issue is resolved. Feb 23, 13:02 EST Monitoring - Our Engineers have deployed a fix to resolve the overall platform slowness. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates. Feb 23, 12:40 EST Identified - Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates. Feb 23, 11:05 EST Investigating - We are investigating an issue with general slowness within the platform. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

Feb 24, 16:58 EST Completed - The scheduled maintenance has been completed. Feb 23, 16:34 EST Update - As a result of the maintenance, we observed platform slowness earlier in the day, which has been mitigated. We will leave this maintenance in verifying status for another 24 hours to rule out any other open issues. Feb 21, 19:51 EST Update - All known issues have been remediated. We will continue to monitor the platform for any issues. If you have any questions, please reach out to support via the support portal. We will resolve the event at the end of day Monday (Eastern) if no further issues are detected. Feb 21, 18:52 EST Update - The previous issues with Conversations and Application Logos have been remediated. There is an issue with real time gmail reply tracking, however hourly batch gmail reply tracking is functioning correctly. We are working to resolve this remaining item as quickly as possible. Please reach out to support with any questions. Feb 21, 14:19 EST Verifying - While the scheduled maintenance is finished, our engineering team is currently investigating two specific issues: Upcoming Tab: We are aware that some Conversations are not appearing in the "Upcoming" tab as expected. Application Logos: Newly created applications may not display their logo during the authorization process. We are working to resolve these remaining items as quickly as possible. Please reach out to support with any questions. Additionally, users will need to re-login to the platform. Feb 21, 08:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 9, 15:42 EST Scheduled - We will be performing scheduled infrastructure maintenance on Saturday, February 21st, from 8:00 AM to 2:00 PM EST. During this maintenance window, the Salesloft platform, Salesloft Connect extensions (Chrome and Outlook), and Salesloft Mobile (iOS & Android) will be unavailable. Background processes, including email sending, engagement tracking, and CRM syncing, will be temporarily paused. Additionally, the support portal will be unavailable during the maintenance window. Please use [email protected] to report any issues. All automated activities will resume immediately following the completion of the maintenance. Users will need to log back in to the platform after the maintenance is completed.

Feb 10, 17:01 EST Resolved - This incident has been resolved. Feb 10, 15:54 EST Update - We are continuing to monitor for any further issues. Feb 10, 15:53 EST Monitoring - We have identified the root cause and deployed a fix. We will continue to monitor the situation to ensure complete stability. Feb 10, 12:45 EST Investigating - We are currently investigating reports where the bot is firing after a delay or is stalling in the middle of a conversation.

Feb 9, 16:20 EST Resolved - Maintenance for Drift Email has been completed. This is Resolved. Feb 8, 10:44 EST Monitoring - Maintenance for Drift Email has been completed. Our Engineering team will be monitoring over the next 24 hours. Feb 6, 15:10 EST Investigating - We are currently performing unplanned maintenance on the Drift Email product. During this time, the Drift Email product will be unavailable, and as a result, Drift Email users may experience intermittent delays in email processing, routing, and dashboard updates. This does not impact any other Drift, Salesloft, or Clari products or services. Our engineering team is working to restore full functionality as quickly as possible. Please note that Drift Chat and other platform services remain unaffected and are operating normally.

Feb 6, 13:18 EST Resolved - This incident has been resolved. Feb 4, 14:43 EST Update - We are continuing to investigate this issue. Feb 4, 14:42 EST Investigating - We are investigating an issue where playbook flows are stopping prematurely causing routing to not occur.

Feb 3, 18:08 EST Resolved - We have successfully deployed a fix for the issue where Lofted emails sent via the Outlook Extension were arriving with the body content replaced by the word "Undefined." Thank you for your patience. Feb 2, 13:59 EST Investigating - We are currently investigating reports where users Lofting emails from Outlook are finding the message body replaced with the text "Undefined."