Rudderstack Outage History
Rudderstack is up right nowPingoru has recorded 50 incidents for Rudderstack: 26 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 0 of 720 (0%) |
| May 2026 | 3 | 3 of 744 (0%) |
| June 2026 | 2 | 2 of 720 (0%) |
| July 2026 | 6 | 14 of 744 (2%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 2 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 571 (0%) |
Incidents, newest first
Critical September 29, 2026 Data Ingestion Issue in the EU region 1h 1m Data Ingestion (EU)
Started Sep 29, 2026, 09:57 PM UTC· resolved Sep 29, 2026, 10:58 PM UTC
- investigating Sep 29, 2026, 09:57 PM UTC
We are currently investigating this issue.
- identified Sep 29, 2026, 10:11 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 29, 2026, 10:30 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 29, 2026, 10:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2026, 10:58 PM UTC
This incident has been resolved.
Minor September 21, 2026 Increased latency in US data processing pipeline 34m Data Processing Pipeline (US)
Started Sep 21, 2026, 11:23 PM UTC· resolved Sep 21, 2026, 11:58 PM UTC
- investigating Sep 21, 2026, 11:23 PM UTC
We are currently investigating an issue in our data processing pipeline due to an EC2 instance availability issue in the US region. Data ingestion is NOT affected.
- monitoring Sep 21, 2026, 11:47 PM UTC
There are fewer errors when calling the cloud provider's API. We will actively monitor for a few minutes.
- resolved Sep 21, 2026, 11:58 PM UTC
This incident has been resolved.
Minor August 17, 2026 Issue with Python Transformations in US and EU 1h 13m
Started Aug 17, 2026, 01:35 PM UTC· resolved Aug 17, 2026, 02:49 PM UTC
- investigating Aug 17, 2026, 01:35 PM UTC
We are currently investigating this issue.
- monitoring Aug 17, 2026, 02:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 17, 2026, 02:49 PM UTC
This incident has been resolved.
Notice July 21, 2026 Processing delays for workspaces on the free tier in RudderStack cloud 1h 59m Data Processing Pipeline (US)
Started Jul 21, 2026, 03:32 PM UTC· resolved Jul 21, 2026, 05:31 PM UTC
- investigating Jul 21, 2026, 03:32 PM UTC
We are currently investigating a issue causing processing delays for free tier customers on RudderStack cloud
- identified Jul 21, 2026, 05:28 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 21, 2026, 05:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 21, 2026, 05:31 PM UTC
This incident has been resolved.
Minor July 15, 2026 Degraded performance for Data Processing Pipeline in the EU region 12m Data Processing Pipeline (EU)
Started Jul 15, 2026, 11:21 PM UTC· resolved Jul 15, 2026, 11:33 PM UTC
- identified Jul 15, 2026, 11:21 PM UTC
Our cloud service provider is currently having issues in the EU region which is affecting the performance of our data processing pipeline, you may observe an increase in latency for event delivery; however, data ingestion is NOT affected.
- resolved Jul 15, 2026, 11:33 PM UTC
This incident has been resolved.
Minor July 15, 2026 Degraded performance from Control Plane services in the EU region 1h 51m Control Plane / Public API
Started Jul 15, 2026, 01:05 PM UTC· resolved Jul 15, 2026, 02:57 PM UTC
- investigating Jul 15, 2026, 01:05 PM UTC
We are currently investigating the issue with degraded performance from Control Plane API services in the EU region. Data ingestion is NOT affected.
- monitoring Jul 15, 2026, 01:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 02:57 PM UTC
This incident has been resolved.
Minor July 6, 2026 Delivery delays in US region due to incident with our cloud service provider 1h 54m Data Processing Pipeline (US)
Started Jul 06, 2026, 11:49 AM UTC· resolved Jul 06, 2026, 01:43 PM UTC
- identified Jul 06, 2026, 11:49 AM UTC
We have identified an issue with our cloud service provider, which prevents us to preemptly scaling our infrastructure. Data ingestion has not been affected. We expect a delay in event delivery for some customers in the US region.
- identified Jul 06, 2026, 12:36 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 06, 2026, 01:27 PM UTC
We are observing an improvement in API calls to our cloud service provider.
- resolved Jul 06, 2026, 01:43 PM UTC
This incident has been resolved.
Minor July 2, 2026 Investigating elevated delivery failures for some destinations 7h 12m Data Processing Pipeline (US), Data Processing Pipeline (EU)
Started Jul 02, 2026, 08:11 AM UTC· resolved Jul 02, 2026, 03:23 PM UTC
- investigating Jul 02, 2026, 08:11 AM UTC
We are investigating an increase in delivery failures (authentication errors) affecting a subset of Webhook and Amplitude destinations for some customers, beginning around 06:35 UTC on July 2. Event ingestion is not affected. We are actively investigating and will provide an update shortly.
- identified Jul 02, 2026, 10:20 AM UTC
Elevated delivery failures for Webhook destinations We've identified the root cause of the delivery failures (authentication errors / HTTP 401) affecting some Webhook destinations. Event ingestion is unaffected — your data is being received and processed normally; only delivery to these destinations is impacted. Our engineering team is actively working on a fix and remediation is underway. We will post the next update as soon as recovery is confirmed. Immediate fix on your side: Open your Webhook destination settings in the dashboard, re-enter the keys/values in the Headers section (the previous values were reset), and save. Event delivery will resume right away.
- identified Jul 02, 2026, 11:55 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 02, 2026, 12:58 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 02, 2026, 02:14 PM UTC
We have developed a fix for the authentication errors affecting delivery to some Webhook destinations, and we are now actively deploying it across affected customers. The remediation restores the reset header values automatically, so impacted destinations will resume delivery as the rollout reaches them.
- resolved Jul 02, 2026, 03:23 PM UTC
This incident has been resolved. If your workspace have Data Retention enabled, we are going to replay the events automatically.
Major June 30, 2026 Live Events feature is currently unavailable 1h 36m Web Application
Started Jun 30, 2026, 05:08 PM UTC· resolved Jun 30, 2026, 06:44 PM UTC
- investigating Jun 30, 2026, 05:08 PM UTC
We are currently investigating an issue with the Live Events feature. Data ingestion is NOT affected.
- investigating Jun 30, 2026, 06:04 PM UTC
We are continuing to investigate this issue.
- resolved Jun 30, 2026, 06:44 PM UTC
This incident has been resolved.
Major June 17, 2026 Instability Issue on RudderStack Control Plane on US, EU and IN region 28m Data Processing Pipeline (US), Data Processing Pipeline (EU), Control Plane / Public API
Started Jun 17, 2026, 12:45 PM UTC· resolved Jun 17, 2026, 01:14 PM UTC
- investigating Jun 17, 2026, 12:45 PM UTC
We are currently investigating the issue, data ingestion has NOT been affected.
- investigating Jun 17, 2026, 12:52 PM UTC
The issue is increasing event delivery latency across customers, event ingestion has not been affected.
- monitoring Jun 17, 2026, 01:04 PM UTC
We have identified the issue and we are currently monitoring the system state.
- resolved Jun 17, 2026, 01:14 PM UTC
This incident has been resolved.
Critical May 8, 2026 Event ingestion issue for Starter and Growth customers in US 17m Data Ingestion (US)
Started May 08, 2026, 03:44 AM UTC· resolved May 08, 2026, 04:02 AM UTC
- investigating May 08, 2026, 03:44 AM UTC
We are currently investigating the issue. Enterprise customers are NOT affected by this issue.
- investigating May 08, 2026, 03:45 AM UTC
AWS is having a major issue with load balancers which is also affecting our ingestion layer. We are working to fix the issue.
- resolved May 08, 2026, 04:02 AM UTC
This incident has been resolved
Minor May 8, 2026 Delay in data processing pipeline in US region 2h 23m Data Processing Pipeline (US), Warehouses
Started May 08, 2026, 12:33 AM UTC· resolved May 08, 2026, 02:57 AM UTC
- investigating May 08, 2026, 12:33 AM UTC
We are currently investigating an issue on our data processing pipeline due to an EC2 instance availability issue in the US region.
- investigating May 08, 2026, 12:43 AM UTC
We are investigating instance impairments in a single Availability Zone (use1-az4) in the US-EAST-1 Region.
- investigating May 08, 2026, 01:04 AM UTC
We are still investigating the issue.
- investigating May 08, 2026, 01:31 AM UTC
We are moving some workloads away from the problematic availability zone in AWS.
- identified May 08, 2026, 01:51 AM UTC
We are actively working on a solution to the issue.
- identified May 08, 2026, 01:57 AM UTC
We are continuing to work on a fix for this issue.
- identified May 08, 2026, 02:12 AM UTC
Enterprise customers are not affected by this issue. The team is working on the issue for Free, Starter and Growth customers.
- monitoring May 08, 2026, 02:32 AM UTC
Event processing has been resumed for Free, Starter and Growth customers, we are monitoring the pipeline's health.
- resolved May 08, 2026, 02:57 AM UTC
This incident has been resolved.
Major April 13, 2026 Ingestion got affected for customers on starter and growth tier in US and EU regions. 1m
Started Apr 13, 2026, 06:30 AM UTC· resolved Apr 13, 2026, 06:31 AM UTC
- resolved Apr 13, 2026, 07:09 AM UTC
Ingestion was impacted for customers on the Starter and Growth tiers from 06:31 AM to 06:50 AM UTC. The issue was caused by changes in a request routing service, which resulted in dropped traffic. The issue has been identified and resolved.
Minor April 8, 2026 Facebook Custom Destination Delivery Failure –
Started Apr 08, 2026, 01:55 PM UTC· resolved Apr 08, 2026, 01:55 PM UTC
- resolved Apr 10, 2026, 04:26 PM UTC
Summary: We experienced an issue affecting the Facebook Custom destination where events were not delivered due to a bug. Event delivery was paused during the window listed above. Impact: All active connections are rETL connections. Most connections have the "retry failed records" setting enabled — these will automatically deliver missed events during the next scheduled sync. However, connections without retry enabled will require the customer to perform a full sync. Resolution: The underlying bug has been fixed, and normal event delivery has resumed as of 10 Apr 2026 14:53 GMT.
Notice March 24, 2026 Errors for Public APIs and Activation APIs across All Regions 30m Control Plane / Public API
Started Mar 24, 2026, 12:10 AM UTC· resolved Mar 24, 2026, 12:40 AM UTC
- resolved Mar 24, 2026, 01:43 PM UTC
During a scheduled maintenance activity on March 24, 2026, Public APIs and Activation APIs experienced a brief period of downtime across all regions between 00:10 – 00:40 UTC, during which requests returned HTTP 401 errors. The maintenance was completed and services recovered automatically. No data loss occurred and ingestion was unaffected. Public APIs — All Regions | Activation APIs — All Regions
Notice March 19, 2026 Delays in processing and delivery for Starter and Growth customers in the US region 2h 12m Data Processing Pipeline (US)
Started Mar 19, 2026, 03:11 PM UTC· resolved Mar 19, 2026, 05:23 PM UTC
- identified Mar 19, 2026, 03:11 PM UTC
Investigating: We are currently seeing delays in processing and delivery for Starter and Growth tier customers in the US region. Our team is investigating and will share updates as they become available. Note: Ingestion is unaffected and there is no observed data loss
- resolved Mar 19, 2026, 05:23 PM UTC
Incident has been resolved and the pipeline processing and delivery is back to realtime
Notice March 5, 2026 Facebook Marketing destination disruptions 8h 28m
Started Mar 05, 2026, 03:57 PM UTC· resolved Mar 06, 2026, 12:25 AM UTC
- monitoring Mar 05, 2026, 03:57 PM UTC
We’re seeing elevated errors and delayed event delivery to Facebook Marketing destinations. We’re actively monitoring and retrying failed requests; no action is required on your side at this time. Meta currently reports the Ads Creation and Editing API experiencing disruptions https://metastatus.com/marketing-api
- resolved Mar 06, 2026, 12:25 AM UTC
This incident has been resolved.
Major January 28, 2026 Ingestion and user transformation timeout issues affecting a subset of the EU customers 59m Data Ingestion (EU)
Started Jan 28, 2026, 09:50 PM UTC· resolved Jan 28, 2026, 10:49 PM UTC
- identified Jan 28, 2026, 10:48 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 28, 2026, 10:49 PM UTC
Between 21:55 - 22:25 UTC RudderStack experienced a temporary ingestion issue which caused 5xx errors on ingestion for a subset of the EU customers. Based on the retry logic of the SDK, these events were likely retried but there might have been some data loss for Server Side SDK's during this timeframe. Also between 21:09 - 22:00 UTC we have observed timeout errors on some of the user transformation code executions that would have dropped the events. We will be running replay for such events wherever data retention is configured
Notice January 26, 2026 RETL and Profiles syncs delayed –
Started Jan 26, 2026, 08:00 PM UTC· resolved Jan 26, 2026, 08:00 PM UTC
- resolved Jan 26, 2026, 11:11 PM UTC
Issue with backend service for a subset of customers has resulted in delay of the RETL syncs (activations) scheduled during this time window. Profiles UI would have failed to load for the customers too
Major December 19, 2025 Control Plane & Activation API Disruption 34m Control Plane / Public API
Started Dec 19, 2025, 06:40 PM UTC· resolved Dec 19, 2025, 07:14 PM UTC
- investigating Dec 19, 2025, 06:40 PM UTC
We are currently investigating this issue.
- investigating Dec 19, 2025, 06:51 PM UTC
We are investigating an issue causing an outage for a internal service, which is impacting several dependent components including the Control Plane and Activation API. Customers may experience errors accessing RudderStack web app or any other componets depending on it. Note: No impact on event ingestion on the data planes
- identified Dec 19, 2025, 06:53 PM UTC
We have identified the cause of the outage and rolling out a fix
- monitoring Dec 19, 2025, 06:53 PM UTC
We are seeing recovery of the services. We are continuing to monitor the system to ensure stability and confirm full restoration
- resolved Dec 19, 2025, 07:14 PM UTC
This incident has been resolved and all services are back to normal
Minor December 10, 2025 Mailchimp integration delivery issues for free, starter and growth customers in US 16d 16h Integrations
Started Dec 10, 2025, 12:00 AM UTC· resolved Dec 26, 2025, 04:13 PM UTC
- monitoring Dec 24, 2025, 02:06 PM UTC
All events routed to the Mailchimp cloud-mode destination for starter and growth customers in US region are failing consistently.
- monitoring Dec 24, 2025, 02:09 PM UTC
We identified that RudderStack IPs are being blocked by Mailchimp’s Akamai proxy. We are working to establish an active communication channel with Mailchimp’s team to resolve this issue.
- monitoring Dec 24, 2025, 02:09 PM UTC
We resolved the issue for free tier customers. We are waiting on Mailchimp to establish an active communication channel to unblock our IPs for complete resolution.
- resolved Dec 26, 2025, 04:13 PM UTC
We have identified and isolated events causing Mailchimp and Akamai flagging our public IP for some of our customers. Necessary steps have been taken and issue is resolved now for all customers including free tier users
Critical November 18, 2025 Ingestion was impacted for customers on the Enterprise, Growth, Starter, and Pro tiers in the US region. 6m Data Ingestion (US)
Started Nov 18, 2025, 03:32 PM UTC· resolved Nov 18, 2025, 03:39 PM UTC
- investigating Nov 18, 2025, 03:32 PM UTC
This incident is impacting customers on our Growth, Starter, and Enterprise plans in the US region. Our team is actively investigating the issue. We’ll provide further updates as soon as we have more information. Start time: 15:17UTC
- monitoring Nov 18, 2025, 03:37 PM UTC
The issue was fully resolved at 15:32UTC, and we are no longer seeing any errors. Events related to mobile/web SDK will be retried. We are currently monitoring the system to ensure full stability.
- resolved Nov 18, 2025, 03:39 PM UTC
The data ingestion issue impacting Enterprise, Growth, Starter and Pro tier customers in the US region has been fully resolved. The disruption was caused by an intermittent Cloudflare issue affecting a backend component. All systems are fully operational, and data ingestion is operating as expected.
Major November 18, 2025 Ingestion was affected for customers on Enterprise tier in US region. 15m Data Ingestion (US)
Started Nov 18, 2025, 02:37 PM UTC· resolved Nov 18, 2025, 02:52 PM UTC
- monitoring Nov 18, 2025, 03:12 PM UTC
This incident impacted Enterprise US customers and caused data ingestion failures. The issue has been fully resolved, all services are operational, and data is flowing as expected. Please reach out to Support if you have any questions. Issue Timeline: 14:37–14:52 UTC
- resolved Nov 18, 2025, 03:13 PM UTC
The data ingestion issue impacting Enterprise customers in the US region has been fully resolved. The disruption was caused by an intermittent Cloudflare issue affecting a backend component. All systems are fully operational, and data ingestion is operating as expected.
Notice October 29, 2025 Monitoring Potential Impact from Azure Outage 6h 49m
Started Oct 29, 2025, 05:26 PM UTC· resolved Oct 30, 2025, 12:15 AM UTC
- monitoring Oct 29, 2025, 05:26 PM UTC
We're aware of the ongoing Azure outage. At this time, RudderStack services are not impacted. Our team is actively monitoring the situation and prepared to take mitigation steps if the impact broadens.
- resolved Oct 30, 2025, 04:25 AM UTC
This incident has been resolved.
Minor October 23, 2025 Issue with Databricks Destination Deliveries 15m Data Processing Pipeline (US), Data Processing Pipeline (EU)
Started Oct 23, 2025, 12:04 PM UTC· resolved Oct 23, 2025, 12:19 PM UTC
- identified Oct 23, 2025, 12:04 PM UTC
Customers using the Databricks destination may be experiencing failed deliveries due to a recent change on Databricks’ side. Our team is actively working on a fix and will release an update shortly.
- resolved Oct 23, 2025, 12:19 PM UTC
This incident has been resolved.