Rudderstack incident

Ingestion was impacted for customers on the Enterprise, Growth, Starter, and Pro tiers in the US region.

Critical Resolved View vendor source →

Rudderstack experienced a critical incident on November 18, 2025 affecting Data Ingestion (US), lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 03:32 PM UTC
Resolved
Nov 18, 2025, 03:39 PM UTC
Duration
6m
Detected by Pingoru
Nov 18, 2025, 03:32 PM UTC

Affected components

Data Ingestion (US)

Update timeline

  1. investigating Nov 18, 2025, 03:32 PM UTC

    This incident is impacting customers on our Growth, Starter, and Enterprise plans in the US region. Our team is actively investigating the issue. We’ll provide further updates as soon as we have more information. Start time: 15:17UTC

  2. monitoring Nov 18, 2025, 03:37 PM UTC

    The issue was fully resolved at 15:32UTC, and we are no longer seeing any errors. Events related to mobile/web SDK will be retried. We are currently monitoring the system to ensure full stability.

  3. resolved Nov 18, 2025, 03:39 PM UTC

    The data ingestion issue impacting Enterprise, Growth, Starter and Pro tier customers in the US region has been fully resolved. The disruption was caused by an intermittent Cloudflare issue affecting a backend component. All systems are fully operational, and data ingestion is operating as expected.