Rudderstack incident

Facebook Custom Destination Delivery Failure

Minor Resolved View vendor source →

Rudderstack experienced a minor incident on April 8, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 01:55 PM UTC
Resolved
Apr 08, 2026, 01:55 PM UTC
Duration
—
Detected by Pingoru
Apr 08, 2026, 01:55 PM UTC

Update timeline

  1. resolved Apr 10, 2026, 04:26 PM UTC

    Summary: We experienced an issue affecting the Facebook Custom destination where events were not delivered due to a bug. Event delivery was paused during the window listed above. Impact: All active connections are rETL connections. Most connections have the "retry failed records" setting enabled — these will automatically deliver missed events during the next scheduled sync. However, connections without retry enabled will require the customer to perform a full sync. Resolution: The underlying bug has been fixed, and normal event delivery has resumed as of 10 Apr 2026 14:53 GMT.