Rudderstack incident

Facebook Custom Destination Delivery Failure

Minor Resolved View vendor source →
Started
Apr 08, 2026, 01:55 PM UTC
Resolved
Apr 08, 2026, 01:55 PM UTC
Duration
—
Detected by Pingoru
Apr 08, 2026, 01:55 PM UTC

Update timeline

  1. resolved Apr 10, 2026, 04:26 PM UTC

    Summary: We experienced an issue affecting the Facebook Custom destination where events were not delivered due to a bug. Event delivery was paused during the window listed above. Impact: All active connections are rETL connections. Most connections have the "retry failed records" setting enabled — these will automatically deliver missed events during the next scheduled sync. However, connections without retry enabled will require the customer to perform a full sync. Resolution: The underlying bug has been fixed, and normal event delivery has resumed as of 10 Apr 2026 14:53 GMT.

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