Routific had 36 outages in the last 2 years totaling 258h 56m of downtime — averaging 1.5 incidents per month.
There were 36 Routific outages since July 26, 2024 totaling 258h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're aware of an issue affecting the visibility of the route list for some mobile users. Our team has identified the cause and is currently deploying a fix. We expect full resolution shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently monitoring an issue caused by a third-party provider that impacted our notification delivery system. As a result, some notifications were delayed or not sent. The issue has been identified, and the provider has implemented corrective measures. We are monitoring the situation closely to ensure stability and prevent recurrence.
This incident has been resolved.
Some users are currently experiencing difficulties viewing their routes and performing driver actions in Routific. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide an update shortly.
We are continuing to investigate this issue. We will give another update in an hour.
We have identified the problem and have released a fix for any dispatchers affected. All users should be able to view their routes now. Our team is still debugging the issue with the mobile app affecting driver actions. We will update again when we have more news.
We are continuing to investigate this issue with driver actions. We will give another update in an hour.
Driver actions are now functioning normally for routes that weren’t already underway when the issue occurred. We’re continuing to investigate the impact on routes that were already in progress and will provide another update when we know more.
There is no indication of an ongoing issue, and we are continuing to monitor previously impacted routes to ensure full resolution.
A small number of routes were affected and have now been repaired. If you need any assistance, contact us via the Help button in the app or at [email protected].
Our main landing page (routific.com) is currently down due to an issue with a third-party provider. The Routific platform itself remains operational. You can continue using Routific through the following direct links: • New Routific: https://beta.routific.com • Old Routific: https://app.routific.com We’re monitoring the situation and will update this page as soon as the main page is restored.
The third-party provider incident has been fully resolved, and our main page is now functioning normally again.
Between 12:30 AM and 12:40 AM PST, some outbound SMS customer notifications failed to send due to a temporary issue with one of our upstream messaging providers. Messages were unable to be delivered during this window. The issue self-resolved without any changes on our side, and SMS delivery returned to normal shortly afterward. We have confirmed that subsequent batches of customer notifications were (and continue to be) sending successfully and the system is operating as expected.
Some users may experience dropped SMS notifications due to a potential incident with our SMS provider. We have been in contact with our SMS provider and are working together to resolve this as quickly as possible.
Our SMS provider has resolved the issue and SMS delivery rates have stabilized. We will continue monitoring the situation.
This incident has been resolved.
We are currently investigating an issue with the new Routific that is affecting Scheduling and Publishing, making changes to orders and routes and delivery of customer notifications. We'll be posting an update in the next 30 minutes.
One of our third-party providers is experiencing downtime and thus affecting some service in new Routific. The next update will be in 30 minutes.
We are still investigating the scope of the outage. Scheduling, publishing, making changes to routes and orders and delivery of customer notifications are still being affected by this issue. The next update will be in 30 minutes.
We are still investigating the issue. Scheduling, publishing, making changes to routes and orders and delivery of customer notifications are still being affected by this issue. The next update will be in 30 minutes.
We’ve identified and implemented a fix for the issue. Delayed actions are being reprocessed, and we’re monitoring the situation closely.
This incident has been resolved.
Users are not able to access Routific currently. We are investigating the issue.
We have identified the issue and implemented some changes to fix the problem. Routific is currently operational. We will continue to monitor closely to ensure full stability.
This incident has been resolved.
Some dispatchers may not see drivers’ live locations after the most recent Android mobile app update. We’ve identified the cause and are working on a fix. Dispatchers will still be able to see driver status updates and track stop progress. We’ll provide an update once the fix is live.
This issue has been resolved. Dispatchers can see Android drivers' live locations and everything is functioning as expected. Thank you!
One of our third-party providers, Amazon Web Services (AWS), experienced an outage that affected portions of Routific’s infrastructure. As a result, some users on the old Routific were unable to dispatch routes, and across both the old and new Routific, were unable to send SMS customer notifications during the incident. AWS has since restored normal operations. Routific services are now stable and functioning as expected. We continue to monitor performance to ensure stable recovery.
All Routific systems are now working as expected.
It’s our highest priority to get up and running again, and our engineers are working on it. We will send another update in 30 minutes.
Some users may be experiencing sporadic issues using the New and Old Routific. We’re currently investigating the root cause, early signs suggest it may be related to our third party cloud service, but this is not yet confirmed. We are actively looking into it, and we’ll share another update within 30 minutes.
We are continuing to investigate this issue.
Our platform is still being impacted by an ongoing outage in Google Cloud Platform. We're actively monitoring their recovery efforts and will provide updates as more information becomes available.
Services are starting to improve and we are seeing processes come back to normal. We are continuing to monitor all systems for any further issues.
All Routific systems are now working as expected.
It’s our highest priority to get up and running again, and our engineers are working on it. We will send another update in 30 minutes.
We are continuing to investigate this issue.
Some customers are still experiencing intermittent issues accessing the new Routific. We suspect the root cause is a disruption with our cloud provider, and we’re actively working on mitigation steps on our end. We’ll share another update within 30 minutes.
Our monitoring shows that the new Routific is available and stable for all users. We are continuing to monitor while working on a mitigation strategy. We will provide further updates as necessary.
All Routific systems are now working as expected.
We are currently investigating an issue affecting drivers' ability to view and action their routes on the Routific mobile app. This is affecting users on the new Routific only. We will provide an update in 30 minutes.
We have made a change which has restored full functionality to the Routific mobile app. We will continue to monitor and provide any updates as needed.
This incident has been resolved.
One of our third party providers, Google Cloud Provider (GCP), is experiencing downtime and thus affecting some Routific services. Log in via Google SSO is not working at the moment, as well as the ability to schedule and optimize a route on the old and new Routific. There may be other services impacted. We are actively investigating and will post another update in 30 minutes time. Thank you for your patience.
We’re still observing issues with our optimization service. Google Cloud Platform has reported a major outage. We're actively monitoring the situation and will provide updates as we learn more.
Our platform continues to experience issues due to a major outage reported by Google Cloud Platform. We're closely monitoring the situation and will share updates as more information becomes available.
Our platform is still being impacted by an ongoing outage in Google Cloud Platform. We're observing continued signs that some GCP services remain down. We're actively monitoring their recovery efforts and will provide updates as more information becomes available.
Services are starting to improve and we are seeing processes back to normal operations. We are continuing to monitor all systems closely for any further issues
This incident has been resolved.
We are currently investigating an issue that is affecting the ability to track your drivers’ location in both the Dispatcher view and the Delivery Tracker. We will send another update within the hour.
We've identified an issue with the service responsible for capturing real-time driver locations. Our team is working on a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing an issue with the live tracking feature on the new Routific platform. This may affect the driver status on the Delivery Tracker. We are investigating this issue and will give another update in the next hour.
We are still investigating the issue with live tracking on the new Routific platform. We have since confirmed that the Delivery Tracker is working as expected; only the Dispatcher view has been impacted.
We have identified the issue and are actively working to resolve it.
A fix has been implemented and live tracking is now functional on the new Routific. We are continuing to monitor the results.
The system is stable, and all functionalities are operating as expected.
We experienced an issue with a third-party service responsible for triggering notifications. As a result, phone notifications were not sent during the affected period. The incident lasted from 2:14 PM to 2:30 PM UTC.
We have identified an issue that caused delays in our customer notifications, address lookup, and delivery tracking functionalities. The affected systems are now operating normally, and we are currently assessing the full impact to ensure ongoing stability. Our team is closely monitoring the situation to ensure all services remain fully operational. We will provide further updates as more information becomes available.
We have confirmed that the issue has been resolved and systems are operating normally. We continue to monitor closely to ensure full stability. During the incident, some users may have received duplicate notifications, while others may not have received certain notifications at all.
The system is stable, and all functionalities are operating as expected.
Some users may be unable to download CSV solutions on the new Routific. It’s our highest priority to get up and running again, and our engineers are working on it. We will send another update in 30 minutes.
CSV downloads on the new Routific are working again. We are continuing to monitor the situation and will update again in 30 minutes.
The incident has been resolved.
We experienced a delay in processing geocoding requests between 19:20 and 19:35 UTC on March 27th, which resulted in slower completion times for optimizations. As a result, users may have noticed delayed responses when fetching the `https://api.routific.com/jobs/:id` endpoint, as some optimizations took longer than expected to finalize. The issue has been fully resolved, and all systems are now operating normally.
We are currently investigating this issue.
The ability to optimize new routes on beta.routific.com has been restored. For those still experiencing errors on existing optimizations, please stay tuned
The issue has been identified and we are working on a fix for those experiencing errors on existing optimizations. We will provide another update in 30 minutes
Optimizations are now working on beta.routific.com again. For users that were experiencing errors trying to optimize, please re-attempt the optimization. We are continuing to monitor the results.
All Routific’s systems are now working as expected.
Timeframe: February 14, 2:35 p.m. PST – 3:10 p.m. PST We experienced an issue during a New Routific platform that impacted the driver assignment to routes functionality. During the noted timeframe, users were unable to view the driver list after clicking the button "Assign to Driver".
We are investigating an issue where users on app.routific.com are not receiving the password reset emails. Password resets on the new Routific at beta.routific.com are unaffected. Please reach out to [email protected] if you need to reset your password urgently.
We have determined the root cause, and have pushed a fix. Password resets should be working again for all users on app.routific.com. Thank you for your patience!
We have determined the root cause, and have pushed a fix. Password resets should be working again for all users on app.routific.com. Thank you for your patience!
This incident has been resolved.
There was a partial outage in accessing customer profiles due to a technical issue which has now been restored. The outage lasted roughly 10 minutes and started at around 3:35 PST. We appreciate your patience and worked promptly to restore the service as we understand it impacts your business.
We are currently experiencing an issue where delivery tracking links are not being sent to customers. For those who have already received a tracking link, it may not display accurate information about the status of the delivery. Our engineering team is actively working to resolve the issue and restore full functionality as soon as possible. We appreciate your patience and will provide more updates within the next 30 minutes.
Access to the delivery tracker has been restored. Thank you for your patience! We are still investigating the cause of the outage. We will report our findings as soon as possible.
The delivery tracker continues to be stable and fully operational. Our team has identified the root cause of the issue. A bug in our internal messaging system caused an overload, resulting in about 45 minutes of downtime. We have since fixed the issue and will improve our monitoring systems to identify these types of issues earlier to avoid future disruptions.
On January 22, 2025 at approximately 10:16 AM PST, Routific experienced an outage that prevented users from sending and accessing delivery tracking links. The disruption lasted around 45 minutes before full service was restored. Our investigation determined that a bug in our internal messaging system caused a backlog of unacknowledged messages, which overwhelmed the system and led to the outage. Our engineering team quickly identified the root cause and deployed a fix to clear the message backlog and stabilize the platform. We have also improved our monitoring and alerting systems to detect similar issues sooner and avoid future disruptions. Thank you for your patience as we worked to resolve this matter.