Routific incident

Drivers unable to load routes in the mobile app. New Routific only

Notice Resolved View vendor source →

Routific experienced a notice incident on June 23, 2025 affecting New Routific, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2025, 06:04 PM UTC
Resolved
Jun 23, 2025, 08:53 PM UTC
Duration
2h 48m
Detected by Pingoru
Jun 23, 2025, 06:04 PM UTC

Affected components

New Routific

Update timeline

  1. investigating Jun 23, 2025, 06:04 PM UTC

    We are currently investigating an issue affecting drivers' ability to view and action their routes on the Routific mobile app. This is affecting users on the new Routific only. We will provide an update in 30 minutes.

  2. investigating Jun 23, 2025, 06:36 PM UTC

    We have made a change which has restored full functionality to the Routific mobile app. We will continue to monitor and provide any updates as needed.

  3. resolved Jun 23, 2025, 08:53 PM UTC

    This incident has been resolved.