RevolutionEHR incident

Errors Reported When Accessing Multiple RevolutionEHR Accounts

RevolutionEHR experienced a notice incident on September 3, 2025 affecting RevolutionEHR United States, lasting 22h 23m. The incident has been resolved; the full update timeline is below.

Started: Sep 03, 2025, 07:04 PM UTC
Resolved: Sep 04, 2025, 05:28 PM UTC
Duration: 22h 23m
Detected by Pingoru: Sep 03, 2025, 07:04 PM UTC

Affected components

RevolutionEHR United States

Update timeline

identified Sep 03, 2025, 07:04 PM UTC

We have identified an issue affecting billers and other users with access to multiple RevolutionEHR accounts, where functionality challenges arise when switching between accounts. Our engineering team has developed a solution, and we are scheduled to deploy a fix tonight at 9:00 PM PST. This update will not cause any system downtime; however, active users will be logged out and prompted to log in again. To avoid issues until the fix is implemented, we recommend that users switching between RevolutionEHR accounts log out of RevolutionEHR, close their browser, reopen the browser, and then navigate to revolutionehr.com. Thank you for your patience and understanding. If you have any questions, please contact our support team.
resolved Sep 04, 2025, 05:28 PM UTC

This incident has been resolved.