RevolutionEHR incident
Investigating Navigation Errors In RevolutionEHR
Resolved after 3 hours 48 minutes, affecting RevolutionEHR United States, on October 9, 2026.
The navigation errors have been resolved. As part of the response, we temporarily turned off the Pending Payment feature. We’ll share an update when we know when it can be made available again.
Affected components
Update timeline
- investigating Oct 09, 2026, 05:13 PM UTC
Some users are seeing error messages while navigating RevolutionEHR. We’re investigating and will share updates as they become available.
- identified Oct 09, 2026, 05:43 PM UTC
We’ve identified two potential causes of the errors and are addressing both. We’ll turn off a recently enabled setting and perform a rolling restart of our infrastructure. Over the next 10–20 minutes, users may be prompted to sign in again as the restart reaches different parts of the system.
- monitoring Oct 09, 2026, 06:16 PM UTC
The rolling restart has been completed. If you’re still experiencing errors, please sign out and sign back in. We’re monitoring the system and will share updates as needed.
- resolved Oct 09, 2026, 09:01 PM UTC
The navigation errors have been resolved. As part of the response, we temporarily turned off the Pending Payment feature. We’ll share an update when we know when it can be made available again.
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