RevolutionEHR incident

RevImaging Image Display Issues

Resolved after 1 hour 19 minutes, affecting RevolutionEHR United States and RevolutionEHR Canada, on July 31, 2026.

resolved Jul 31, 2026, 05:02 PM UTC

This issue has been resolved. If you were impacted you will need to log out/in to see the update

Started
Jul 31, 2026, 03:43 PM UTC
Resolved
Jul 31, 2026, 05:02 PM UTC
Duration
1h 19m
Detected by Pingoru
Jul 31, 2026, 03:43 PM UTC

Affected components

RevolutionEHR United StatesRevolutionEHR Canada

Update timeline

  1. investigating Jul 31, 2026, 03:43 PM UTC

    We are currently investigating an issue that is blocking RevImaging from displaying the thumbnails for files uploaded after 2021. In some instances clicking on the thumbnail will display the image above but not for all. We will continue to provide updates as they become available

  2. identified Jul 31, 2026, 03:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 31, 2026, 05:02 PM UTC

    This issue has been resolved. If you were impacted you will need to log out/in to see the update

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